IT Support Technician

MS Companies offers a full-time, contract-to-hire IT Support Technician role with $23.00 per hour and the opportunity to work onsite in Columbus, IN 47201. This hands-on position combines help desk support with direct technical coverage for manufacturing and production-floor systems, helping keep technology running and downtime low. Overtime eligibility may apply based on applicable requirements, and additional benefits will be reviewed during the recruiting process.

Responsibilities

• Handle technical support requests in person, remotely, and by telephone.
• Diagnose and resolve issues across hardware, software, connectivity, and user access.
• Troubleshoot production-floor technology including computers, scanners, and label printers to support assembly and manufacturing operations.
• Configure, image, install, maintain, and replace computers and IT equipment including printers and other peripherals.
• Perform preventative maintenance and routine hardware inspections.
• Support Active Directory and Microsoft 365 administration, including new-user setup, password resets, permissions, and application access.
• Deploy and troubleshoot company-issued iPhones and other mobile devices using applicable management tools.
• Troubleshoot Windows Server environments and SQL Server production data issues under IT management direction (limited database support).
• Track support tickets, maintain equipment inventory, document resolutions, and follow IT security, software approval, and company procedures.
• Assist with network cabling and equipment installation using a scissor lift after completing proper training.
• Provide user training and respond to time-sensitive technical issues as needed.

Requirements

• Six months to one year of related IT experience and/or training, along with an associate degree or technical school education, or an equivalent combination.
• Ability to troubleshoot Windows desktop operating systems, including hardware, software, connectivity, and user-access issues.
• Working knowledge of user account administration, password resets, permissions, and Microsoft 365 applications (including Outlook/Exchange Online, Teams, and SharePoint).
• Experience configuring, deploying, maintaining, and troubleshooting desktop computers, laptops, printers, scanners, and peripherals.
• Experience setting up and troubleshooting company-issued smartphones, especially Apple iPhones and iOS devices.
• Familiarity with Windows Server, SQL Server fundamentals, remote-access tools, and common network troubleshooting practices.
• Strong interpersonal skills with the ability to explain technical issues clearly to employees with varying technical experience.
• Ability to prioritize production-related technical issues and respond to occasional after-hours support, including completing required scissor lift training before operating equipment.

Technologies

Windows desktop operating systems, Active Directory, Microsoft 365, Outlook/Exchange Online, Teams, SharePoint, Windows Server, SQL Server, RemoteApp, Apple iPhones, iOS, GoTo Resolve MDM, Apple Business Manager, MDM platforms, and remote-access tools.

Preferred Skills & Qualifications

• Previous IT support experience in automotive, manufacturing, industrial, or production-floor environments.
• Experience troubleshooting Windows Server 2016 or newer, including file servers, application servers, and RemoteApp.
• Familiarity with Microsoft SQL Server, production data troubleshooting, and basic stored procedures.
• Experience with mobile device management platforms, particularly GoTo Resolve MDM and Apple Business Manager.
• Familiarity with manufacturing technology such as production-line computers, barcode scanners, and industrial label printers.
• Experience supporting network infrastructure, cabling, and connectivity troubleshooting.
• Industry certifications such as CompTIA A+, CompTIA Network+, or relevant Microsoft certifications.
• Exposure to IT cybersecurity practices and quality-controlled manufacturing environments operating under IATF 16949 or ISO standards.

Physical and Environment Requirements

• Work onsite across office, manufacturing, and production-floor environments.
• Sitting, standing, walking, bending, and using computers for extended periods.
• Occasional lifting and moving equipment weighing up to 50 pounds.
• Work near moving manufacturing equipment and in areas that may not be temperature controlled.
• Occasionally work at elevated heights using a scissor lift, following required safety training and procedures.
• Perform hands-on installation, inspection, maintenance, and troubleshooting of IT equipment.
• Maintain flexibility to address urgent technical issues outside normal business hours when required.

Job Summary: MS Companies is seeking a dependable, technically skilled IT Support Technician for a full-time, contract-to-hire opportunity supporting a leading automotive and industrial manufacturing organization in Columbus, Indiana. The role blends IT help desk responsibilities with direct technical support for manufacturing operations, helping ensure computers, software, network-connected equipment, mobile devices, and critical production-floor systems stay operational.