Apple Business Manager

Apple Business Manager Support Jobs

4 jobs found

1d ago

IT Service Desk I/Help Desk I

R3 LLC Washington, DC

Washington, DC

1d ago

Contract Active Directory Apple Business Manager Application Support

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Job Description

R3 LLC is seeking an IT Service Desk I / Help Desk I in Washington, DC for an on-site contract role. This position offers growth potential tied to contract award and a pathway to increased technical ownership within a dynamic IT service environment.

Responsibilities

Serve as the first point of contact for technical support requests
Provide support through phone, chat, ticketing systems, remote desktop tools, and onsite visits when necessary
Troubleshoot laptops, desktops, Macs, printers, mobile devices, peripherals, and common business applications
Support Windows, macOS, iOS, and Android environments
Support Microsoft 365 applications and services, including Office 365, SharePoint, and Exchange Online
Perform Active Directory user and account administration
Troubleshoot VPN and remote-access technologies such as Cisco AnyConnect and RSA SecurID
Assist users with software installation, configuration, and usage
Support mobile device management platforms such as JAMF, Apple Business Manager, Workspace ONE, and Intune
Document, update, and maintain support tickets and knowledge-base documentation
Meet established service-level and quality standards
Escalate more complex issues when appropriate
Communicate clearly and professionally with technical and non-technical users, including executive-level staff

Requirements

3+ years of experience in an IT call center, service desk, or similar technical support environment
3+ years supporting: Active Directory, Microsoft Windows, Microsoft 365 / Office 365, iOS and Android devices, SharePoint and Exchange Online
1+ year supporting macOS
1+ year supporting remote-access and VPN technologies
Experience troubleshooting PCs, Macs, mobile devices, printers, peripherals, and COTS software
Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Intune
Foundational understanding of networking concepts including TCP/IP, IP addressing, DHCP, and DNS
Strong customer service and communication skills
Ability to work effectively in a fast-paced, high-volume support environment

Technologies

Active Directory
Microsoft Windows
Microsoft 365, Office 365
SharePoint
Exchange Online
macOS
iOS
Android
JAMF
Apple Business Manager
Workspace ONE
Intune
Cisco AnyConnect
RSA SecurID
VPN
Remote desktop tools

Preferred Qualifications

MSP experience
CompTIA A+ or other relevant IT certification
ITIL Foundation certification
Microsoft 365 certification
Associate or bachelor’s degree in IT or a related field

Additional Requirements

U.S. citizenship is preferred; other work authorization may be considered. Candidates must be able to successfully complete a U.S. Capitol Police background check and badging process before beginning work.

Why join our winning team?

Competitive wages to reflect your experience and skills
Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
401(k) with company match to help you plan for the future
Flexible time off policies to ensure you maintain a healthy work-life balance
Many remote opportunities, allowing you to work wherever you want
Active involvement in the community and encouragement to participate
Opportunity to reshape the industry and the way technology and service are viewed
Training incentives and bonuses to support your career growth
Be part of an amazing team

Description: At R3, we are committed to delivering best-in-class IT solutions and value to our clients. This role blends customer service with foundational technical skills to provide timely, professional support across diverse technologies. It is designed as a growth-oriented position with opportunities to expand technical depth, ownership, and client responsibility at higher levels or within client-specific environments. The role is contingent on award of contract with an anticipated start in late August/September.

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20d ago

IT Support Specialist - II

Diamond Assets Milton, WI

Milton, WI

20d ago

Full time Apple Business Manager Computer Skills End User Support

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Job Description

Diamond Assets is seeking an IT Support Specialist II to provide advanced on-site technical support in Milton, WI.

Responsibilities

Act as the escalation point for Level 1 IT Support staff, independently resolving complex end-user, departmental, and client issues.
Install, configure, and roll out hardware and software, maintain standard deployment configurations, and manage imaging and provisioning workflows.
Execute advanced MDM and client deployments, handling device configuration, policy management, software setup and distribution, and iteratively refine deployment standards.
Define, document, and enforce technical standards across deployed systems to ensure consistency and repeatability.
Mentor and train Level 1 specialists, reviewing work to develop their technical and customer service skills.
Own and maintain the IT knowledge base and documentation standards; administer the IT Help Desk system, monitor queue health, categorization, and SLA adherence.
Handle escalated, client-facing technical situations professionally with clear communication.
Lead small to medium projects and contribute to larger initiatives under the IT Operations Manager.

Requirements

Mandatory: Technical College degree in Information Technology, end-user devices, or related field, or equivalent experience; required certifications include CompTIA A+ and Apple Certified Support Professional.
3+ years of hands-on end-user support and device repair experience or demonstrated equivalent capability at the Level 1 role.
Advanced proficiency supporting macOS, iOS, iPadOS, and Windows end-user environments.
Deep hands-on MDM and client deployment experience, including configuration profiles, policy management, software distribution, and Apple Business/Apple School workflows.
Proven ability to diagnose and repair electronic devices with sound judgment on repair versus disposition outcomes.
Track record of supporting productivity software, email, collaboration tools, and end-user networking concerns.
Ability to mentor or train less experienced staff and lead by example.
Exceptional customer service skills, including handling escalated or sensitive client interactions.
Strong problem-solving abilities: identifying, researching, troubleshooting, and resolving technical issues with minimal supervision.
Thorough documentation discipline for supported systems, procedures, and processes.
Robust organizational and task-management skills, with the ability to prioritize across competing demands.

Technologies

macOS
iOS
iPadOS
Windows
Apple Business Manager
Apple School Manager
Mobile Device Management (MDM)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Retirement plan
Tuition reimbursement
Vision insurance

Company overview

Diamond Assets partners with schools, businesses, and governments to design sustainable technology plans that extend equitable access to devices now and into the future. The company also delivers high-quality refurbished Apple products at affordable prices and follows a lifecycle through epicycle approach to meet its mission of affordable, equitable technology access.

Beyond

The role requires ongoing learning and contribution in a fast-moving, productive environment, with high expectations for communication, teamwork, and problem solving.

Ability to commute

Milton, WI 53563 (Required)

Work location

On site, in person

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1mo ago

Junior Help Desk

Konnected Concepts Castro Valley, CA

Castro Valley, CA

1mo ago Closed

$17 - $20/hr Part time Apple Business Manager Device Management Device Onboarding

This position is no longer accepting applications (closed Jul 18, 2026).

Job Description

Konnected Concepts is seeking a Junior Help Desk specialist for onsite work in Castro Valley, CA, focused on end-to-end device provisioning, onboarding, and post-deployment support for enterprise clients.

Responsibilities

Manually enroll iPad and iPhone devices into Apple Business Manager using Apple Configurator 2
Configure and manage DEP and ADE enrollment profiles in Workspace ONE UEM (VMware)
Troubleshoot MDM enrollment failures including DEP profile issues, APNs certificate errors, Await Configuration settings, and Activation Lock
Verify supervision status, ownership type, and enrollment type after enrollment
Maintain precise device records (serial numbers, assignment status, enrollment state) in ABM and WS1
Coordinate with customers on SOP adherence for device receipt, storage, and first power-on procedures
Stage, configure, and test routers and wireless hardware from Peplink, Teltonika, Digi, and Ericsson
Apply firmware updates, VPN configurations, APN settings, and carrier-specific profiles
Conduct pre-deployment validation and QA testing before hardware ships to customers
Document configurations and maintain staging SOPs
Tag assets, ABM enrollment, and MDM enrollment on all devices
Kit devices with accessories, SIM cards, and documentation per customer specifications
Coordinate with shipping and logistics to ensure on-time delivery of staged hardware
Maintain inventory accuracy and report discrepancies
Serve as the primary technical contact for customers during and after device deployment
Guide customers through enrollment SOPs, troubleshoot remotely, and escalate when needed
Conduct post-deployment check-ins to confirm proper enrollment and device performance
Document customer issues, resolutions, and recurring patterns to improve SOPs
Build strong customer relationships with enterprise clients who rely on precise provisioning

Requirements

Minimum 3 years of hands-on Apple device enrollment using Apple Configurator 2 and Apple Business Manager
Strong working knowledge of MDM platforms, with VMware Workspace ONE UEM experience preferred
Solid understanding of DEP/ADE enrollment, supervised devices, APNs certificates, and MDM profile configuration
Experience staging and configuring networking hardware such as routers or cellular gateways
Excellent troubleshooting skills, able to diagnose enrollment issues from a screenshot and identify root causes
Customer-facing experience and ability to explain technical topics to non-technical stakeholders
Highly organized with meticulous attention to asset tagging and kitting details
Ability to work independently and manage multiple priorities in a fast-paced environment
Experience with Peplink, Teltonika, Digi, or Ericsson hardware
Familiarity with carrier portals from T-Mobile, Verizon, or AT&T
Experience with additional MDM platforms such as Jamf or Kandji alongside Workspace ONE
Apple Certified Support Professional (ACSP) or equivalent certification
Background in retail, utilities, or public sector customer environments

Technologies

Apple Configurator 2
Apple Business Manager (ABM)
Workspace ONE UEM (VMware)
Peplink
Teltonika
Digi
Ericsson
Jamf
Kandji

Benefits

Competitive compensation commensurate with experience
Opportunity to grow within a fast-scaling, Inc. 5000 recognized company
Direct exposure to enterprise wireless connectivity, IoT, and device management at scale
Collaborative, small-team environment where contributions are visible and valued

Role Overview

We seek a technically sharp, customer-focused candidate who can own the full lifecycle of device provisioning and onboarding. You will manually enroll Apple devices into Apple Business Manager via Apple Configurator 2, stage and configure routers and wireless hardware, tag and kit assets, and serve as a trusted technical contact for customers during and after deployment.

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2mo ago

Mac Technical Support Technician with basic windows knowledge

Bel-tronics Communications Systems Inc Peoria, AZ

Peoria, AZ

2mo ago Closed

$18 - $24/hr Full time Apple Business Manager Computer Skills Customer Service

This position is no longer accepting applications (closed Jun 25, 2026).

Job Description

Bel-tronics Communications Systems Inc is seeking a Mac Technical Support Technician who can handle escalated macOS issues while providing basic Windows support in a mixed-OS environment. This onsite role in Peoria, AZ concentrates on hands-on troubleshooting for Apple devices such as MacBook, iMac, and Mac Mini, pairing hardware diagnostics with user guidance on security and best practices. The position offers compensation in the range of USD 18 to 24 per hour.

Responsibilities

Respond to and manage support requests via phone, email, chat, and ticketing systems.
Provide macOS support for MacBook, iMac, and Mac Mini devices.
Troubleshoot and resolve issues related to macOS, Apple hardware, iCloud, Apple ID, and third-party applications commonly used in Mac environments.
Support Apple Business Manager, MDM and RMM platforms, and deployment workflows.
Utilize knowledge of firmware updates and password lockout issues to assist users.
Assist users with macOS updates, system performance concerns, and application compatibility.
Perform hardware diagnostics and repairs including SSD replacements, RAM upgrades, battery swaps, and logic board troubleshooting.
Configure and support network services such as SMB shares, VPN connections, shared printers, and Wi-Fi access points in mixed OS environments.
Provide basic Windows 10/11 support, including password resets, desktop troubleshooting, and Office 365 user management.
Collaborate with Windows and network teams to ensure seamless cross-platform integration.
Maintain accurate documentation and ticket tracking using internal systems.
Provide guidance and training to end users on macOS best practices and security.
Participate in monthly maintenance tasks and client health checks.

Requirements

2+ years of experience supporting macOS in a business environment.
Strong understanding of macOS Ventura/Sonoma, Apple hardware, and Apple ecosystem tools.
Experience with MDM solutions is highly preferred.
Familiarity with Office 365 on macOS, including Outlook and Teams.
Basic Windows support experience (Windows 10/11, Office 365, desktop troubleshooting).
Basic networking knowledge: DNS, DHCP, VPN, SMB, and Wi-Fi troubleshooting.
Excellent communication and documentation skills.
Apple Certified Support Professional (ACSP) or similar certification is a plus.
A+ or Network+ certification is beneficial but not required.
Time Machine and backup strategy support, macOS recovery and internet recovery tools, and FileVault encryption management.
macOS system logs and crash report analysis capabilities.
Reliable transportation.

Technologies

macOS, macOS Ventura, macOS Sonoma
Apple devices: MacBook, iMac, Mac Mini
Apple Business Manager, MDM, and RMM platforms
iCloud, Apple ID, Office 365
Windows 10/11, DNS, DHCP, VPN, SMB, Wi-Fi
Time Machine, backup strategies, macOS recovery tools, internet recovery tools
FileVault encryption management
macOS system logs and crash report analysis
Apple hardware and ecosystem tools

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment

This position is based at our headquarters in Peoria, AZ. Onsite work is required.

Schedule

Monday to Friday
Full-time, in-person

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Apple Business Manager Support Jobs

IT Service Desk I/Help Desk I

IT Support Specialist - II

Junior Help Desk

Mac Technical Support Technician with basic windows knowledge

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