Helpdesk Troubleshooting

Helpdesk Troubleshooting Support Jobs

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Today

IT Help Desk Technician

Northland Health Centers Minot, ND

Minot, ND

Today

$21 - $25/hr Full time Customer Support End User Support Help Desk Support

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Job Description

Northland Health Centers is hiring a full-time, onsite IT Help Desk Technician to serve as the first point of contact for staff technical assistance. The role focuses on resolving day-to-day IT questions, troubleshooting hardware and software issues, and ensuring support requests are properly tracked, documented, and escalated when needed.

Key Responsibilities

Provide first-level technical support and customer service for IT-related questions and issues.
Troubleshoot computer, hardware, software, and application problems.
Log, track, and manage support requests through the ticketing system, monitoring each issue through resolution.
Prioritize requests based on urgency and impact on clinic operations.
Escalate complex technical issues to the appropriate IT team members.
Document troubleshooting steps, solutions, and recurring issues.
Help identify opportunities to improve processes and reduce recurring technical problems.
Communicate clearly with staff regarding issue status, troubleshooting steps, and expected resolution timing.

Required Qualifications

High school diploma or equivalent (required).
Valid North Dakota driver’s license.
Strong troubleshooting skills, communication ability, and customer service orientation.
Ability to prioritize tasks, manage multiple requests, and collaborate effectively with a team.
Professional, patient-focused approach to supporting staff with varying technical experience.

Schedule, Location, and Compensation

Location: Minot, ND (onsite)

Schedule: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–3:30 p.m. (one-hour lunch break each day).
Work arrangement: Full-time onsite position. Remote or work-from-home options are not available.
Pay: $21–$25 per hour, depending on qualifications and experience.

Work Environment

This position requires an onsite presence to provide hands-on technical support to staff across Northland Health Centers locations. Hybrid or remote work arrangements are not available.

A Typical Day

Review incoming support requests and identify the most urgent needs.
Assist staff with technical questions, troubleshoot hardware and software issues, and investigate problems that require additional attention.
Keep users informed of progress, document solutions, and coordinate with other IT team members when issues need further support.
Update tickets, confirm resolutions, and prioritize remaining requests to ensure staff across clinic locations have timely technology support.

About Northland Health Centers

Northland Health Centers is a Federally Qualified Health Center serving urban and rural communities across North Dakota.
Teams work together to improve access to quality medical, dental, and behavioral health services.
As part of the IT team, you will support the technology that helps staff care for patients and serve communities.

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1d ago

IT Help Desk

The Learning Center Florissant, MO

Florissant, MO

1d ago

$53k+/yr Full time Computer Skills Customer Support Help Desk

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Job Description

The Learning Center in Florissant, MO offers an onsite IT Help Desk role supporting district staff and end-users with reliable, customer-first service. You’ll work as the primary point of contact for technical questions, diagnosing and resolving system issues remotely while maintaining clear, helpful communication. The position is paid USD 52,744 per year and includes a structured path to grow through required Google Certification.

What You’ll Do

Serve as the first point of contact for technical assistance via phone, email, or the ticketing system (currently HappyFox).
Conduct remote troubleshooting using diagnostic procedures and targeted questions to identify the cause.
Recommend the best solution based on information provided by users.
Guide users through step-by-step problem-resolution activities.
Resolve inquiries efficiently, and escalate unresolved issues to the next level of support.
Provide accurate information about district products and services.
Log, track, and document all support incidents, updates, and resolutions in the ticketing system.
Follow up by updating customer status and relevant information.
Perform a variety of tasks to maintain student information systems.
Act as additional technical support for the Learning Center.
Complete other job-related duties as assigned.

What You Bring

High school diploma or GED required.
At least 1 year of technical support experience with computer hardware and software troubleshooting.
Preferred: experience supporting a Student Information System.
Google Certification required within 1 year of employment.
Strong interpersonal and communication skills with a patient, customer-first approach.
Solid analytical and practical problem-solving abilities.
Ability to read, write, and communicate effectively at an intermediate level.

Tools and Systems

HappyFox
Student Information System
Google Certification

Work Setting and Physical Requirements

Standard office, school facility, and computer lab environments. Frequently required to sit, walk, talk, and hear. Periodically required to climb, bend, or kneel to access technical equipment. Visual acuity required for close-up viewing (20 inches or less) and distance vision (20 feet or more) with depth perception. Light to moderate physical effort, including regular lifting of light equipment (1-25 lbs) and occasional lifting of moderate equipment (25-60 lbs).

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