IT Help Desk

The Learning Center in Florissant, MO offers an onsite IT Help Desk role supporting district staff and end-users with reliable, customer-first service. You’ll work as the primary point of contact for technical questions, diagnosing and resolving system issues remotely while maintaining clear, helpful communication. The position is paid USD 52,744 per year and includes a structured path to grow through required Google Certification.

What You’ll Do

• Serve as the first point of contact for technical assistance via phone, email, or the ticketing system (currently HappyFox).
• Conduct remote troubleshooting using diagnostic procedures and targeted questions to identify the cause.
• Recommend the best solution based on information provided by users.
• Guide users through step-by-step problem-resolution activities.
• Resolve inquiries efficiently, and escalate unresolved issues to the next level of support.
• Provide accurate information about district products and services.
• Log, track, and document all support incidents, updates, and resolutions in the ticketing system.
• Follow up by updating customer status and relevant information.
• Perform a variety of tasks to maintain student information systems.
• Act as additional technical support for the Learning Center.
• Complete other job-related duties as assigned.

What You Bring

• High school diploma or GED required.
• At least 1 year of technical support experience with computer hardware and software troubleshooting.
• Preferred: experience supporting a Student Information System.
• Google Certification required within 1 year of employment.
• Strong interpersonal and communication skills with a patient, customer-first approach.
• Solid analytical and practical problem-solving abilities.
• Ability to read, write, and communicate effectively at an intermediate level.

Tools and Systems

• HappyFox
• Student Information System
• Google Certification

Work Setting and Physical Requirements

Standard office, school facility, and computer lab environments. Frequently required to sit, walk, talk, and hear. Periodically required to climb, bend, or kneel to access technical equipment. Visual acuity required for close-up viewing (20 inches or less) and distance vision (20 feet or more) with depth perception. Light to moderate physical effort, including regular lifting of light equipment (1-25 lbs) and occasional lifting of moderate equipment (25-60 lbs).