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Technical Support Specialist - Robotics (overnight)

Diligent Robotics Austin, TX

Austin, TX

Today

Full time Customer Support Hospital Support It Support

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Job Description

Diligent Robotics is building technology that can help modern healthcare run more smoothly, and this overnight on-site Technical Support Specialist role puts you close to the real-world work. You will provide live troubleshooting for a fleet of mobile service robots in hospital environments while partnering with a team focused on safety, reliability, and continuous product improvement. If you want hands-on experience in robotics with the chance to help shape the future of healthcare, this is a strong match.

What you’ll do

Monitor a fleet of mobile service robots and deliver live, in-the-moment support for issues that come up during overnight operations in a hospital environment.
Use problem-solving skills to troubleshoot on the spot, and document and detail tickets for issues that cannot be resolved at first touch.
Escalate unresolved situations internally to the appropriate departments, keeping communication clear and organized.
Support the customer experience by communicating when needed, using critical thinking for unplanned scenarios, and ensuring hospital expectations are met.
Collect data across real-world situations and provide detailed, accurate product feedback based on what you observe.
Act as a company ambassador during interactions with hospital teams and stakeholders.

What you bring

A strong computing background and the ability to quickly learn new software.
Excellent written and verbal communication, with the ability to convey information to internal stakeholders in an organized, easily parsable manner.
Organizational strength to juggle and make progress on multiple tasks at once.
Strong independence and initiative: you get things done, learn what you do not know, and make data-driven decisions as circumstances require.
Flexibility to work different shift hours, including overnights, early mornings, and weekends, since hospitals operate 24/7 and robot uptime must stay reliable.
Willingness to be COVID-19 and flu vaccinated and to complete a HIPAA training course.

Benefits and support

Experience working with leading experts in robotics.
Opportunity to radically change the future of healthcare.
Team environment with shared ownership of outcomes.
Free parking in Austin, TX (onsite).
Insurance including medical, dental, and vision.
401K.

Ideal candidate signals

Responsive and responsible: commits to deadlines and communicates proactively.
Results-oriented: takes notes and observes end-user interactions when needed to resolve issues.
Detail vigilant: notices when checklist items are missed and follows through until complete.
Motivated by healthcare and technology working together to help people.
Willing to work holidays, understanding hospital operations continue and robot uptime must match that schedule.
A budding techy: helps others troubleshoot technical problems.
Background in healthcare (previous employment or shadowing), with familiarity with hospital vernacular, organizational structure, and operational processes.

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