Join a local in-home team where you combine customer conversations with practical tech support, plus paid training designed to help you work independently in the field. This part-time onsite role in Troy, MI includes daily travel to customer residences and afternoon/evening availability, with coaching to help you stay confident and tech-savvy.
What you’ll do
You’ll meet customers in-home, in-office, or wherever they are, with interactions pre-scheduled by Asurion to help you effectively meet and surpass sales targets. Across every appointment, you’ll focus on a customer-first experience and guide the process from start to finish.
- Deliver exceptional customer service during every interaction.
- Diagnose and resolve customers’ tech issues with clear, easy-to-understand solutions regardless of their tech comfort level.
- Ensure customers leave with a resolution that works and a product that supports their future tech needs.
- Use Asurion’s range of products to tailor solutions.
- Listen actively to identify needs and position products accordingly.
- Apply strong communication and negotiation skills to make smooth pivots and complete appropriate sales.
- Operate using the Serve, Solve, Sell model by consistently performing each component.
Training, coaching, and support
- 3 weeks paid training where your success is the top priority.
- Ongoing coaching and mentoring to support growth and keep skills current.
Part-time schedule details
This role requires afternoon and evening availability. Most positions follow a standard 5-day schedule from 4:05 PM–9:00 PM (end time may vary based on customer needs). In select markets, a flexible option may be available.
- Shifts are scheduled between 12:05 PM and 9:00 PM.
- You may start as late as 4:00 PM, but must be available until 9:00 PM on scheduled days.
- Flexible option (if available): provide 25 hours of availability each week across at least 4 days, including at least 1 weekend day (Saturday or Sunday).
- Schedule availability is essential for this role.
Compensation and pay
The base hourly rate is guaranteed for all hours worked, paid bi-weekly. Earn additional income through uncapped commissions paid bi-weekly.
- Pay rate: $23.95 hourly + mileage reimbursement + phone stipend + sales commission
- Mileage reimbursement: based on IRS guidelines, paid weekly
- Phone stipend: $35 per month
- Earned pay access: earned pay can now be accessed early
Benefits
- Guaranteed base hourly pay for all hours worked, paid bi-weekly
- Uncapped commissions based on sales performance, paid bi-weekly
- Mileage reimbursement based on IRS guidelines, paid weekly
- $35 phone stipend paid monthly
- 3 weeks paid training
What you need
- Comfortable working in a sales environment with set targets
- Valid driver’s license and satisfactory driving record with at least 1 year driving experience
- Ability to provide proof of valid car insurance (excluded: Manhattan)
- Personal vehicle (excluding motorcycles)
- Customer appointments located in neighborhoods and cities surrounding your inventory warehouse, with maximum expected travel distance of 120 miles one-way
- A personal cellphone to keep in the know while on the job
- Comfortable working around household pets
- Efficient, adaptable, goal-oriented communication skills
- Open-minded with a passion for learning a wide range of skills that can carry through a variety of career paths
- Naturally outgoing and energized by human interaction
- Schedule availability is essential
Health and safety
Since this is an in-home role, you’ll meet customers at their homes to create a strong experience, with an emphasis on ensuring employees feel safe while doing their work.
