Technical Support Specialist - Robotics (overnight)

Diligent Robotics is building technology that can help modern healthcare run more smoothly, and this overnight on-site Technical Support Specialist role puts you close to the real-world work. You will provide live troubleshooting for a fleet of mobile service robots in hospital environments while partnering with a team focused on safety, reliability, and continuous product improvement. If you want hands-on experience in robotics with the chance to help shape the future of healthcare, this is a strong match.

What you’ll do

• Monitor a fleet of mobile service robots and deliver live, in-the-moment support for issues that come up during overnight operations in a hospital environment.
• Use problem-solving skills to troubleshoot on the spot, and document and detail tickets for issues that cannot be resolved at first touch.
• Escalate unresolved situations internally to the appropriate departments, keeping communication clear and organized.
• Support the customer experience by communicating when needed, using critical thinking for unplanned scenarios, and ensuring hospital expectations are met.
• Collect data across real-world situations and provide detailed, accurate product feedback based on what you observe.
• Act as a company ambassador during interactions with hospital teams and stakeholders.

What you bring

• A strong computing background and the ability to quickly learn new software.
• Excellent written and verbal communication, with the ability to convey information to internal stakeholders in an organized, easily parsable manner.
• Organizational strength to juggle and make progress on multiple tasks at once.
• Strong independence and initiative: you get things done, learn what you do not know, and make data-driven decisions as circumstances require.
• Flexibility to work different shift hours, including overnights, early mornings, and weekends, since hospitals operate 24/7 and robot uptime must stay reliable.
• Willingness to be COVID-19 and flu vaccinated and to complete a HIPAA training course.

Benefits and support

• Experience working with leading experts in robotics.
• Opportunity to radically change the future of healthcare.
• Team environment with shared ownership of outcomes.
• Free parking in Austin, TX (onsite).
• Insurance including medical, dental, and vision.
• 401K.

Ideal candidate signals

• Responsive and responsible: commits to deadlines and communicates proactively.
• Results-oriented: takes notes and observes end-user interactions when needed to resolve issues.
• Detail vigilant: notices when checklist items are missed and follows through until complete.
• Motivated by healthcare and technology working together to help people.
• Willing to work holidays, understanding hospital operations continue and robot uptime must match that schedule.
• A budding techy: helps others troubleshoot technical problems.
• Background in healthcare (previous employment or shadowing), with familiarity with hospital vernacular, organizational structure, and operational processes.