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2mo ago

Technical Support Specialist

Isgf Miami, FL

Miami, FL

2mo ago Closed

$25 - $32/hr Contract Application Support Cisco Telephony Citrix

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Isgf is seeking a Level II Technical Support Specialist to support a premier professional services client in Miami. This onsite contract role focuses on delivering high-level hardware and software support within a demanding enterprise environment, including end-user assistance for desktops, laptops, and VoIP telephony, as well as imaging, installations, software updates, and routine maintenance. The position carries an hourly rate of $25 to $32 and requires a bachelor’s degree or equivalent professional experience, with a minimum of two years in technical support.

Responsibilities

Resolve issues related to hardware, software, mobile devices, and network connections
Provide end-user support for desktops, laptops, and VoIP systems
Perform imaging, installations, software updates, and routine maintenance
Troubleshoot and support Windows-based systems, Microsoft Office applications, and remote access tools
Maintain inventory and asset tracking; assist with office moves, hardware upgrades, and vendor coordination
Manage hardware warranty claims and document service requests in ITSM platforms

Requirements

Bachelor's degree or equivalent professional experience
2+ years of technical support experience in a high-demand corporate environment
Proficiency in Windows 10, Microsoft Office Suite, Citrix, VoIP, and mobile device support (iOS/Android)
Experience with enterprise imaging and troubleshooting business-critical applications

Technologies

Windows 10
Microsoft Office Suite
Citrix
VoIP
iOS
Android
Adobe Acrobat
SCCM
iManage
Cisco Telephony

Benefits

Dental insurance
Health insurance

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