Technical Support Specialist

Isgf is seeking a Level II Technical Support Specialist to support a premier professional services client in Miami. This onsite contract role focuses on delivering high-level hardware and software support within a demanding enterprise environment, including end-user assistance for desktops, laptops, and VoIP telephony, as well as imaging, installations, software updates, and routine maintenance. The position carries an hourly rate of $25 to $32 and requires a bachelor’s degree or equivalent professional experience, with a minimum of two years in technical support.

Responsibilities

• Resolve issues related to hardware, software, mobile devices, and network connections
• Provide end-user support for desktops, laptops, and VoIP systems
• Perform imaging, installations, software updates, and routine maintenance
• Troubleshoot and support Windows-based systems, Microsoft Office applications, and remote access tools
• Maintain inventory and asset tracking; assist with office moves, hardware upgrades, and vendor coordination
• Manage hardware warranty claims and document service requests in ITSM platforms

Requirements

• Bachelor's degree or equivalent professional experience
• 2+ years of technical support experience in a high-demand corporate environment
• Proficiency in Windows 10, Microsoft Office Suite, Citrix, VoIP, and mobile device support (iOS/Android)
• Experience with enterprise imaging and troubleshooting business-critical applications

Technologies

• Windows 10
• Microsoft Office Suite
• Citrix
• VoIP
• iOS
• Android
• Adobe Acrobat
• SCCM
• iManage
• Cisco Telephony

Benefits

• Dental insurance
• Health insurance