Cisco Telephony

Cisco Telephony Support Jobs

2 jobs found

17d ago

Technical Support Representative - Advanced Tier 2/3

Cynergy Technology Longview, TX

Longview, TX

17d ago

$60k+/yr Full time Active Directory Cisco Cisco Telephony

Apply Now

Job Description

Cynergy Technology is seeking a Technical Support Representative at the Advanced Tier 2/3 level to join its on-site team in Longview, Texas. The role centers on analyzing customer business needs, designing, implementing, and supporting network solutions across multiple architectures, while managing projects around installations and upgrades. You will also mentor colleagues, transfer knowledge, and act as a link between technology and business partners to ensure support aligns with the organization’s strategic direction.

Responsibilities

Design, specify, configure, install, and maintain LAN, WAN, and Wi-Fi infrastructure, including hardware, software, and telecommunications services such as PCs, system software, applications, printers, servers, routers, switches, wireless devices, cabling, and dedicated Internet access.
Provide routine after-hours maintenance and emergency support to keep networks secure and available.
Create and manage network user accounts, user environments, directories, and security attributes.
Set up and troubleshoot communications among computers, networks, data switches, printers, and other network and wireless resources.
Ensure compliance with policies for hardware/software acquisition, user support, security, and data backup.
Develop and maintain documentation for all network administration processes and duties performed by network staff.
Test and evaluate software and hardware; stay informed about current networking trends.
Collaborate with Cynergy Technology management to establish and communicate standards for network, PCs, and data security.
Mentor less experienced staff through informal channels.
Identify areas for internal process improvements and propose workable solutions.
Maintain a customer-service orientation and communicate effectively with end-users and teammates.

Requirements

Knowledge of installing, maintaining, troubleshooting, and repairing a range of end-user and network operating systems.
Proficiency with Windows Server Operating Systems 2008 and 2012.
Ability to prioritize, assign, review, and evaluate work.
Ability to manage multiple projects, perform systems analysis, and plan/organize in a timely manner.
Skill in assessing hardware and software needs for departments and end users.
Strong written and verbal communication for developing reports.
Effective oral and written communication with all levels of management and external agencies to coordinate and implement departmental applications.
Self-starter with the capacity to work independently or as part of a team.
Ability to establish and maintain productive working relationships with colleagues and stakeholders.
Ability to evaluate training needs and set objectives for technical staff.
Ability to diagnose and resolve complex technical problems.
VoIP and advanced wireless experience is a plus.
Virtualization experience with VMware and Hyper-V, as well as VDI solutions, is a plus.
Microsoft or other industry certifications are preferred (Cisco).

Technologies

Windows Server Operating Systems 2008 and 2012
VoIP
Advanced wireless
VMware
Hyper-V
VDI
Cisco certifications

Benefits

Health insurance
Paid time off

Physical Requirements and Work Environment

The role involves moderately heavy work in an office setting, including frequent standing, stooping, walking, sitting, and lifting up to 50 pounds during a typical day. Cynergy Technology maintains a drug- and alcohol-free workplace through mandatory pre-employment drug testing.

Minimum Preferred Qualifications

Bachelor’s degree in Computer Information Systems from an accredited college or university, with two to four years of experience installing computer networking and communications equipment, or an equivalent combination of training and experience.
A valid Texas driver’s license is required.

Work Remotely

View full job page →

18d ago

Technical Support Specialist

Isgf Miami, FL

Miami, FL

18d ago

$25 - $32/hr Contract Application Support Cisco Telephony Citrix

Apply Now

Job Description

Isgf is seeking a Level II Technical Support Specialist to support a premier professional services client in Miami. This onsite contract role focuses on delivering high-level hardware and software support within a demanding enterprise environment, including end-user assistance for desktops, laptops, and VoIP telephony, as well as imaging, installations, software updates, and routine maintenance. The position carries an hourly rate of $25 to $32 and requires a bachelor’s degree or equivalent professional experience, with a minimum of two years in technical support.

Responsibilities

Resolve issues related to hardware, software, mobile devices, and network connections
Provide end-user support for desktops, laptops, and VoIP systems
Perform imaging, installations, software updates, and routine maintenance
Troubleshoot and support Windows-based systems, Microsoft Office applications, and remote access tools
Maintain inventory and asset tracking; assist with office moves, hardware upgrades, and vendor coordination
Manage hardware warranty claims and document service requests in ITSM platforms

Requirements

Bachelor's degree or equivalent professional experience
2+ years of technical support experience in a high-demand corporate environment
Proficiency in Windows 10, Microsoft Office Suite, Citrix, VoIP, and mobile device support (iOS/Android)
Experience with enterprise imaging and troubleshooting business-critical applications

Technologies

Windows 10
Microsoft Office Suite
Citrix
VoIP
iOS
Android
Adobe Acrobat
SCCM
iManage
Cisco Telephony

Benefits

Dental insurance
Health insurance

View full job page →

Cisco Telephony Support Jobs

Technical Support Representative - Advanced Tier 2/3

Technical Support Specialist

Get Job Alerts