Help Desk Technician Level I

Why Join Suddath

Suddath is an innovative, growing, and financially stable company with a 100+ year reputation for excellence. You will be part of a team that promotes a culture focused on inclusion and diversity, with recognition as one of the best places to work and awards that reflect the company’s commitment to its people. The organization offers a caring, family environment, along with relocation and logistics services for individuals and companies worldwide.

What We Offer

• Competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees and biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement to support ongoing education and professional development

For more information on benefit offerings, visit https://suddath.com/about/careers/ and scroll down to view employee benefits.

Role Overview

The Help Desk Technician I provides essential support to The Suddath Companies by assisting with a wide range of technical solutions. As the initial point of contact, you will handle incoming requests and incidents for the Suddath Technology Department. You will use documented processes, problem-solving, and critical thinking to resolve issues or coordinate resolutions by troubleshooting software, hardware, and connectivity challenges.

Essential Duties and Responsibilities

• Answer, evaluate, and prioritize service requests received by telephone, voice mail, e-mail, and in-person
• Assist with PC set-ups and configurations
• Maintain archived information in the database
• Transport and relocate computers
• Resolve remote access issues, printing issues, and network connectivity issues
• Analyze and correct problems using documented procedures, available tools, personal knowledge, and technical skills
• Ensure timely resolution or referral of user problems by documenting the impact to the user and assigning an appropriate priority and resolution goal

Job Skills Required

• Previous experience working in an office environment
• Strong organizational skills to manage daily responsibilities
• Detail oriented with the ability to multi-task in a fast-paced environment
• Excellent communication skills and a positive attitude
• Strong customer service skills and excellent phone etiquette

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Associate's degree (A.A.) in IT/Computer Operations or equivalent from a two-year college or technical school; or
• Three to five years of related experience and/or training; or
• Equivalent combination of education and experience

Language Ability

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization

Math Ability

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills

• Knowledge of MS Office products
• Experience working with Desktops/Laptops running Windows operating systems

Certificates and Licenses

• A+ certification or equivalent

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required include close vision and ability to adjust focus
• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl

About The Suddath Companies

The Suddath Companies is a multifaceted group specializing in worldwide corporate employee relocations, household moving, warehouse and logistics management, and specialized transportation services.

Equal Employment Opportunity

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.