Help Desk Technician Tier 1
Azure Ad / Entra Id
Computer Skills
Customer Service
Desktop Support
End User Support
Hardware Support
Help Desk
Help Desk Support
Identity and Access Management
Identity and Access Management
Information Technology (IT)
IT Services
It Support
Level 1 Support
Microsoft 365
Microsoft Entra Id
Multi Factor Authentication
Phone Support
Technical Support
Windows
Windows Support
Job Description
Liberty Lift Solutions LLC is hiring a Tier 1 Help Desk Technician in Houston, TX to serve as the first point of contact for everyday employee technology support.
Responsibilities
- Handle employee IT requests through ticket, phone, chat, and email
- Set up and maintain user accounts in Microsoft 365 and Microsoft Entra ID, including password resets and MFA enrollment
- Troubleshoot computer, printer, and software issues; escalate more complex problems to senior IT staff
- Prepare and deploy computers and equipment for new and existing employees
- Maintain accurate equipment inventory and keep an IT knowledge base up to date
- Support phishing awareness by helping employees identify and report phishing emails and other security concerns
- Assist with other IT projects and tasks as needed
Requirements
- Associate degree or higher in Information Technology, Computer Science, or a related field
- At least 1 year of help desk or IT support experience
- CompTIA A+ or higher certification
- Comfortable working in Windows 11, including system settings and basic troubleshooting tools such as Device Manager and Event Viewer
- Working knowledge of Microsoft 365 including Outlook, Teams, and OneDrive
- Strong written and verbal communication, including the ability to explain technical topics in plain language
- Ability to research and resolve common issues independently and recognize when to escalate
- Genuine interest in technology and commitment to continued learning
- Commitment to following workplace safety procedures
- Ability to pass a background check and drug screening
Technologies
- Microsoft 365
- Microsoft Entra ID
- MFA
- Windows 11
- Device Manager
- Event Viewer
- Outlook
- Teams
- OneDrive
- Google IT Support Certificate
- CompTIA A+
- CompTIA Network+
- Security+
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Life insurance
- Room to grow IT skills alongside an experienced team
Nice to Have
- Experience with a ticketing system
- Experience administering Microsoft Entra ID or similar account management tools
- Additional certifications, such as CompTIA Network+, Security+, or the Google IT Support Certificate
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