Support and troubleshoot end-user technology in a fast-moving help desk environment.

Provide customer-focused IT help desk, desktop support, and hardware support for Windows and macOS devices
Troubleshoot issues across Microsoft Office, operating systems, software applications, and related hardware
Diagnose and resolve equipment, software, and network problems while recording findings and outcomes
Manage support requests using help desk systems and maintain accurate customer support ticket documentation
Support computer networking and IT infrastructure including LAN, VPN, firewall, DNS, and TCP/IP with TCP connectivity
Assist with Active Directory tasks, computer management, and Group Policy Objects (GPO)
Work with Microsoft Windows Server and escalate complex issues as needed
Support Linux and other operating systems while helping maintain reliable access to devices and services
Resolve user-impacting issues promptly to minimize downtime and disruption

Experience or demonstrated ability in IT support, help desk operations, technical troubleshooting support, and customer service
Working knowledge of Windows, computer hardware, software troubleshooting, and network troubleshooting
Strong communication and analysis skills, with the ability to explain technical steps clearly to users
Familiarity with Active Directory, GPO, Microsoft Windows Server, Linux, DNS, TCP/IP, LAN, VPN, and firewall
Experience supporting macOS, mobile devices, Microsoft Office, and varied operating systems

Help Desk Technician

Pay: USD $20.00–$30.00 per hour
Schedule: 40.0–45.0 hours per week

Job Description