IT Helpdesk Technician

Expion Health seeks an IT Helpdesk Technician to be based onsite in North Bethesda, MD. The role focuses on both hands-on and remote IT support, handling onboarding and offboarding processes, and maintaining equipment to keep colleagues productive. Compensation is an hourly range of USD 23 to 27.

Responsibilities

• Provide hands-on and remote technical support across the organization
• Respond to user requests by phone, email, and ticketing system with professionalism and care
• Diagnose and resolve hardware, software, and network issues
• Walk users through clear, step-by-step solutions
• Escalate more complex problems to senior team members when needed
• Document issues and resolutions to streamline team workflows
• Maintain inventory of IT equipment and keep records accurate
• Support onsite equipment such as monitors, TVs, tablets, and printers
• Own onboarding and offboarding processes including account provisioning, device setup and distribution, account de-provisioning, device retrieval, and redeployment
• Install, configure, and maintain computer systems and applications

Requirements

• Associate's degree in IT or related field (or equivalent experience)
• 1–3 years in a helpdesk or technical support role
• Proficiency with Windows 11 and macOS
• Familiarity with Office 365, Smartsheet, and Salesforce
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with ticketing systems
• Strong analytical and troubleshooting instincts
• Excellent written and verbal communication
• Comfort working independently and as part of a hybrid team

Technologies

• Windows 11
• macOS
• Office 365
• Smartsheet
• Salesforce
• TCP/IP
• DNS
• DHCP
• Active Directory
• Azure AD
• MDM solutions

Benefits

• Medical, dental, and vision insurance
• HSA and FSA options
• Short-term and long-term disability
• Life Insurance and AD&D
• 401(k) with company match
• Paid Time Off
• Phone and internet allowance
• Wellness benefits, including access to GLP-1 weight loss program
• Town halls and direct access to executive leadership
• A company that is genuinely investing in AI and in your growth

Bonus points for

• Experience supporting hybrid workforces and remote collaboration tools
• Familiarity with IT asset management and inventory platforms
• Knowledge of Active Directory, Azure AD, and identity management
• Experience with mobile device management (MDM) solutions
• Understanding of cybersecurity best practices and endpoint protection
• Ability to write clear technical documentation and user guides
• Strong customer-service mindset, especially with non-technical users
• Experience managing corporate IT onboarding and offboarding