Support Jobs in North Bethesda, MD

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20d ago

IT Helpdesk Technician

Expion Health North Bethesda, MD

North Bethesda, MD

20d ago

$23 - $27/hr Full time Active Directory Computer Skills Customer Service

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Job Description

Expion Health seeks an IT Helpdesk Technician to be based onsite in North Bethesda, MD. The role focuses on both hands-on and remote IT support, handling onboarding and offboarding processes, and maintaining equipment to keep colleagues productive. Compensation is an hourly range of USD 23 to 27.

Responsibilities

Provide hands-on and remote technical support across the organization
Respond to user requests by phone, email, and ticketing system with professionalism and care
Diagnose and resolve hardware, software, and network issues
Walk users through clear, step-by-step solutions
Escalate more complex problems to senior team members when needed
Document issues and resolutions to streamline team workflows
Maintain inventory of IT equipment and keep records accurate
Support onsite equipment such as monitors, TVs, tablets, and printers
Own onboarding and offboarding processes including account provisioning, device setup and distribution, account de-provisioning, device retrieval, and redeployment
Install, configure, and maintain computer systems and applications

Requirements

Associate's degree in IT or related field (or equivalent experience)
1–3 years in a helpdesk or technical support role
Proficiency with Windows 11 and macOS
Familiarity with Office 365, Smartsheet, and Salesforce
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Experience with ticketing systems
Strong analytical and troubleshooting instincts
Excellent written and verbal communication
Comfort working independently and as part of a hybrid team

Technologies

Windows 11
macOS
Office 365
Smartsheet
Salesforce
TCP/IP
DNS
DHCP
Active Directory
Azure AD
MDM solutions

Benefits

Medical, dental, and vision insurance
HSA and FSA options
Short-term and long-term disability
Life Insurance and AD&D
401(k) with company match
Paid Time Off
Phone and internet allowance
Wellness benefits, including access to GLP-1 weight loss program
Town halls and direct access to executive leadership
A company that is genuinely investing in AI and in your growth

Bonus points for

Experience supporting hybrid workforces and remote collaboration tools
Familiarity with IT asset management and inventory platforms
Knowledge of Active Directory, Azure AD, and identity management
Experience with mobile device management (MDM) solutions
Understanding of cybersecurity best practices and endpoint protection
Ability to write clear technical documentation and user guides
Strong customer-service mindset, especially with non-technical users
Experience managing corporate IT onboarding and offboarding

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