IT Helpdesk Technician

Expion Health is hiring an IT Helpdesk Technician for a hybrid role based in North Bethesda, MD. You will provide hands-on and remote support for employees across the organization, helping keep hardware, software, and network systems running smoothly. The team uses modern tools for identity, device management, and support workflows, and the company is actively investing in AI and in the people who build and support it.

What you’ll do

• Deliver hands-on and remote technical support for hardware, software, and networking issues
• Handle user requests through phone, email, and a ticketing system with professionalism and care
• Diagnose and resolve problems, guiding users through clear, step-by-step solutions
• Escalate complex issues to senior team members when needed
• Document troubleshooting outcomes and resolutions to support team-wide knowledge
• Create and maintain knowledgebase articles in FreshService
• Maintain accurate IT equipment inventory and records
• Support onsite equipment including monitors, TVs, tablets, and printers
• Own onboarding and offboarding workflows, including account provisioning and de-provisioning in Microsoft 365 / Entra ID, plus license assignment
• Manage device setup, distribution, retrieval, and re-deployment
• Support ongoing user account tasks in Microsoft 365 / Entra ID such as password resets, MFA support, group membership, and license changes
• Install, configure, and maintain computers and applications, including device enrollment and support through Intune and Iru

What you bring

• Associate’s degree in IT or related field (or equivalent experience)
• 1–3 years in a helpdesk or technical support role
• Strong analytical and troubleshooting instincts
• Excellent written and verbal communication
• Comfort working independently and as part of a hybrid team

Tools and technical skills

You’ll work with Microsoft 365 and Entra ID (including SharePoint and OneDrive), plus identity and access support using Entra ID MFA and Active Directory. The environment also includes Zscaler (ZIA, ZPA, ZDX) and endpoint/device management with Microsoft Intune and Iru. Ticketing and knowledge management are handled in FreshService, alongside networking fundamentals like TCP/IP, DNS, and DHCP and familiarity with Ubiquiti equipment. Operating systems include Windows 11, macOS, and iPadOS, and AI assistants such as Claude and Microsoft Copilot.

Compensation and benefits

$23–$30 per hour (USD). Expion Health offers medical, dental, and vision insurance, HSA/ FSA options, short- and long-term disability, and life insurance and AD&D. You’ll also receive a 401(k) with company match and Paid Time Off, plus a phone/internet allowance. Wellness benefits include access to a GLP-1 weight loss program, and the company hosts town halls with direct access to executive leadership.

Bonus points

• Experience supporting hybrid workforces and remote collaboration tools
• Familiarity with IT asset management and inventory platforms
• Experience with Active Directory and identity management (including SSO, MFA, and conditional access policies in Microsoft Entra ID)
• Understanding of cybersecurity best practices and endpoint protection
• A knack for clear technical documentation and user guides
• A genuine customer-service mindset, especially with non-technical users