Support Jobs in Abingdon, VA

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19d ago

Help Desk Technician

Food City Abingdon, VA

Abingdon, VA

19d ago

Full time Application Support Computer Skills Contact Center

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Job Description

Food City in Abingdon, VA is seeking a Help Desk Technician to work on site. The role supports store associates by answering calls, monitoring security and refrigeration alarms, and troubleshooting a broad range of front-end, back-office, pharmacy, and store systems. This position emphasizes dependable service, confidentiality, and strong collaboration with store teams, while offering a comprehensive benefits package and a clear path for growth within the organization.

Benefits

401(k) with company match
Employee Stock Ownership Plan
Weekly pay checks with direct deposit
Company paid life and disability insurance
Medical plan with wellness benefits
Dental plan
Paid holidays
Paid vacations
Associate offers

Schedule

Day shift, on-site during normal business hours

Responsibilities

Monitor and respond to security and refrigeration alarms, documenting actions taken
Log all incoming calls in the Help Desk system for tracking and follow-up
Troubleshoot hardware in Front-End departments, including registers, scanners, printers, pin pads, and self-checkout kiosks
Troubleshoot Front-End software applications, such as register software, self-checkout, and related systems
Address money and safe-balancing issues and related concerns
Resolve EFT problems, including pin pads, software, and communications
Assist with Gift Card and Phone Card procedures, declines, and balance checks
Troubleshoot price-change processes and downloads to stores, registers, and wireless scales
Support Back Office equipment (PCs, printers, fax machines, modems, training computers)
Troubleshoot Back Office software (timekeeping, ordering, receiving, sales keying, email, training)
Resolve issues with Pharmacy equipment (PCs, printers) and software (dispensing, ordering prescriptions, inventory)
Troubleshoot Gas-N-Go equipment (PCs, scanners, printers, dispensers, leak detection, pumps)
Support Store Department equipment (label makers, scales, Hobart equipment)
Maintain and troubleshoot Store Maintenance equipment (lighting, doors, HVAC, plumbing, roof, electrical, generators, parking)
Troubleshoot Communications (Frame Relay, telephones, lines, intercom systems)
Support Security systems (keypads, cameras, security PCs) and related components
Handle other technical issues as they arise and coordinate with technicians or third parties as needed
Follow up on logged calls to ensure resolution
Monitor Frame Relay communications
Unlock associate email and internet accounts as required
Monitor scale communications and resend changes to scales as appropriate

Requirements

High School diploma required; some college preferred
Knowledge of retail store activities, duties, and equipment is preferred
Ability to relay instructions clearly via phone
Typing speed and accuracy
Basic knowledge of computer equipment, including email and Windows applications
Ability to maintain strict confidentiality
Excellent verbal and written communication skills
Ability to understand and follow verbal or written instructions, perform routine tasks, and interact daily with various levels of staff
On-site availability during normal business hours with flexibility for extra time as needed

Technologies

Help Desk software system
Windows
Frame Relay
Timekeeping systems
Ordering
Receiving
Sales keying
Email
Training

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