Support Jobs in Addison, TX

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Addison Group Addison, TX

Addison, TX

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$28 - $35/hr Contract Device Management Endpoint Management Hardware Support

Support-focused IT role in Addison, TX onsite, acting as the first contact for IT issues and owning escalations through resolution.

Serve as the first point of contact for all levels of IT support
Collaborate with another support specialist as part of the support team
Handle escalated tickets and provide support for more intricate hardware issues
Deliver full desk setup for new employees
Set up MDM for new employees, linked to each employee using Ring Central or Vonage
Perform ongoing system management for current users

3+ years of IT Support
Prefer experience with M365 or Windows OS
Experience with new user setup, de-activation, and current user management
Ability to manage multiple projects in a fast-paced environment
Comfort working escalated tickets and troubleshooting intricate hardware support needs
Working knowledge of M365

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