IT Help Desk Administrator
Device Management
Endpoint Management
Hardware Support
Help Desk
Help Desk Support
Identity and Access Management
Information Technology (IT)
It Service Management
IT Services
M365 Administration
Manageengine
Mdm
Microsoft 365
Mobile Device Management
Onsite
Service Desk
Service Management
Technical Support
Job Description
Support-focused IT role in Addison, TX onsite, acting as the first contact for IT issues and owning escalations through resolution.
Responsibilities
- Serve as the first point of contact for all levels of IT support
- Collaborate with another support specialist as part of the support team
- Handle escalated tickets and provide support for more intricate hardware issues
- Deliver full desk setup for new employees
- Set up MDM for new employees, linked to each employee using Ring Central or Vonage
- Perform ongoing system management for current users
Requirements
- 3+ years of IT Support
- Prefer experience with M365 or Windows OS
- Experience with new user setup, de-activation, and current user management
- Ability to manage multiple projects in a fast-paced environment
- Comfort working escalated tickets and troubleshooting intricate hardware support needs
- Working knowledge of M365
Technologies
- ManageEngine
- ServiceDesk
- M365
- Entra ID
- Exchange Online
- SharePoint
- Teams
- OneDrive
- Ring Central
- Vonage
- MDM
Benefits
- Medical
- Dental
- Vision
- 401(k)
Plus factors
- Healthcare industry experience
- Prior experience with RingCentral or Vonage
- Familiarity with ManageEngine or ServiceDesk, along with ITIL practices
Details
- Location: Addison, TX (onsite)
- Job type: Contract
- Pay rate: $28-$35/HR
- Work model: 5 days onsite
- Contract length: 6 month contract-to-hire
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