Support Jobs in Aiken, SC

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1d ago

Help Desk Lead

Savannah River National Laboratory Aiken, SC

Aiken, SC

1d ago

Full time Manager Customer Service Customer Support

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Job Description

The Help Desk Lead at Savannah River National Laboratory oversees daily onsite Help Desk support operations in Aiken, SC, ensuring high-quality service and serving as a bridge between technicians, management, and users.

Responsibilities

Oversee daily Help Desk support operations to ensure high-quality service, acting as a conduit between technicians, management, and users.
Handle complex technical escalations.
Maintain Service Level Agreements (SLAs).
Improve IT support processes.
Mentor Help Desk technicians to meet performance goals.

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