Support Jobs in Aiken, SC

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1mo ago

Help Desk Lead

Savannah River National Laboratory Aiken, SC

Aiken, SC

1mo ago Closed

Full time Manager Customer Service Customer Support

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

The Help Desk Lead at Savannah River National Laboratory oversees daily onsite Help Desk support operations in Aiken, SC, ensuring high-quality service and serving as a bridge between technicians, management, and users.

Responsibilities

Oversee daily Help Desk support operations to ensure high-quality service, acting as a conduit between technicians, management, and users.
Handle complex technical escalations.
Maintain Service Level Agreements (SLAs).
Improve IT support processes.
Mentor Help Desk technicians to meet performance goals.

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