This position is no longer accepting applications
Closed on August 31, 2026.
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Help Desk Lead
Manager
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Customer Support
End User Support
Help Desk Support
Incident Management
Information Technology (IT)
IT Operations
It Service Management
IT Services
Service Management
Team Lead
Technical Support
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Job Description
The Help Desk Lead at Savannah River National Laboratory oversees daily onsite Help Desk support operations in Aiken, SC, ensuring high-quality service and serving as a bridge between technicians, management, and users.
Responsibilities
- Oversee daily Help Desk support operations to ensure high-quality service, acting as a conduit between technicians, management, and users.
- Handle complex technical escalations.
- Maintain Service Level Agreements (SLAs).
- Improve IT support processes.
- Mentor Help Desk technicians to meet performance goals.
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