Help Desk Lead

Savannah River National Laboratory

Aiken, SC Full time Posted 7d ago

Manager Customer Service Customer Support End User Support Help Desk Support Incident Management Information Technology (IT) IT Operations It Service Management IT Services Service Management Team Lead Technical Support

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Job Description

The Help Desk Lead at Savannah River National Laboratory oversees daily onsite Help Desk support operations in Aiken, SC, ensuring high-quality service and serving as a bridge between technicians, management, and users.

Responsibilities

Oversee daily Help Desk support operations to ensure high-quality service, acting as a conduit between technicians, management, and users.
Handle complex technical escalations.
Maintain Service Level Agreements (SLAs).
Improve IT support processes.
Mentor Help Desk technicians to meet performance goals.