Albany, NY

Support Jobs in Albany, NY

10 jobs found

Include remote jobs

10d ago

Help Desk Technician

Empire State IT Albany, NY

Albany, NY

10d ago

$45k - $60k/yr Full time Active Directory End User Support Hardware Support

Apply Now

Job Description

Empire State IT seeks a reliable, customer-focused Help Desk Technician to support users and help keep IT operations running smoothly in Albany, NY.

Responsibilities

Respond to help desk requests via phone, email, ticketing system, or remote support tools
Troubleshoot issues across computer hardware, software, printers, and connectivity
Support users with Windows, Microsoft 365, email, and business applications
Set up and configure computers, laptops, printers, and other workplace equipment
Resolve password, login, account access, and permissions problems
Diagnose basic network issues involving Wi-Fi, VPN, DNS, and internet connectivity
Document incidents, troubleshooting steps, and resolutions accurately
Prioritize support tickets based on urgency and business impact
Escalate complex incidents to senior IT staff or specialized support teams
Assist with software installations, system updates, and routine maintenance
Support new employee onboarding by preparing equipment and user accounts
Follow established security procedures and protect confidential business information

Requirements

Basic knowledge of Windows operating systems and common business applications
Understanding of computer hardware, software installation, and technical troubleshooting
Familiarity with networking fundamentals and connectivity issues
Strong customer service, communication, and problem-solving skills
Ability to explain technical concepts clearly to nontechnical users
Organizational skills and attention to detail
Ability to manage multiple support requests and work collaboratively

Technologies

Windows operating systems
Microsoft 365
Email
Wi-Fi
VPN
DNS
Microsoft Entra ID
Active Directory

Preferred Qualifications

Previous experience in help desk, desktop support, or IT customer service
Technical training or an associate degree in Information Technology (or related field) or equivalent practical experience
Familiarity with Microsoft 365, Active Directory, or Microsoft Entra ID
Experience using ticketing platforms and remote desktop support tools
Basic understanding of endpoint security, access management, and data protection
CompTIA A+ certification or equivalent technical training

Compensation and Benefits

Suggested annual salary: $45,000–$60,000 (subject to employer confirmation)
Final compensation may vary based on experience, technical knowledge, and job responsibilities
Health insurance, paid time off, retirement plans, and other benefits should be confirmed with the employer before publication
Dental insurance
Flexible schedule
Relocation assistance

Work Location

Albany, NY (in person/onsite)

View full job page →

30d ago

Help Desk I

Albany Housing Authority Albany, NY

Albany, NY

30d ago Closed

$47k - $47k/yr Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Nov 6, 2026).

Job Description

The Albany Housing Authority is hiring a Help Desk I to support end users across onsite locations in Albany, New York. In this role, you will help keep employees productive by monitoring network and computer performance, troubleshooting issues, and handling desktop hardware repairs. You will also assist with end-user PC setup, including configurations for hardware, software, and peripherals, while supporting internal IT processes and records.

Role Focus

Provide Help Desk support to end users across a range of technical issues
Monitor and troubleshoot network and computer problems to support timely resolution
Assist with configuration of end-user PC desktop hardware, software, and peripherals
Answer staff questions in person, by phone, and/or by email related to supported Housing Authority hardware and software
Support computer labs and assist with equipment setup for meetings, public engagements, groundbreaking ceremonies, and trainings

Problem Management and Support Activities

Document, track, and monitor problems, devices, and related technical details to ensure follow-through
Follow documented Help Desk standards and procedures
Research and resolve technical problems tied to Help Desk responsibilities
Escalate issues to the appropriate parties when needed to achieve efficient and expedient resolution
Coordinate timely repair of PC equipment and printers covered by third-party maintenance agreements
Perform desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance
Provide PC and software orientation to new staff
Assist with records management and perform related support work as required

Supervision and Operating Context

Work is performed under the supervision of the Director of Information Technology. The position includes participation in team projects as needed.

Minimum Qualifications

Graduation from a regionally accredited or New York State registered college (or a program accredited by the NYS Board of Regents) with an Associate’s Degree or higher in Information Technology
OR successful completion of fifteen (15) credit hours in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field, plus one (1) year of work experience in information technology help-desk management and customer support
OR an equivalent combination of training and experience as defined by the requirements above
Coursework in the use of specific programs such as WORD, EXCEL, or ACCESS, data entry, and A-Plus is not acceptable
Valid NYS Driver’s License required at appointment and throughout employment
Travel to different AHA locations across the city of Albany is required, with mileage reimbursed
Flexibility to work outside normal business hours is required

Core Knowledge and Skills

Good knowledge of personal computers and office equipment
Good knowledge of IT Help Desk procedures, processes, and practices
Good knowledge of principles and practices for effective, timely customer support
Good knowledge of Windows-based software and applications and working knowledge of data communication networks
Ability to guide staff in computer use and software packages
Ability to problem-solve computer-related issues and comprehend oral and written technical information
Ability to communicate clearly orally and in writing
Initiative, tact, and patience, with good judgment, resourcefulness, and reliability
Physical condition commensurate with the demands of the position

Technologies

Windows-based software and applications
Data communication networks
WORD, EXCEL, ACCESS
A-Plus

Location: Albany, NY (onsite) • Salary: USD 47,191 per year • Experience: 1 year minimum • Education: Associate’s Degree or higher in Information Technology

View full job page →

1mo ago

Help Desk Technician

Capital Region BOCES Albany, NY

Albany, NY

1mo ago Closed

$45k - $52k/yr Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

The Help Desk Technician serves as the primary point of contact for employees who need routine repair and troubleshooting support. In this onsite role in Albany, NY, you will respond to requests through multiple channels, log and track support activity, and help diagnose whether issues originate from hardware, software, or connected peripheral equipment.

Capital Region BOCES provides this position as a NY HELPS (Hiring Emergency Limited Placement) designated title, supporting current staffing needs for local government employers. Work is performed under the general direction of Network and Systems Technicians, with no supervisory responsibilities expected.

What You’ll Do

Receive technical assistance requests by telephone, e-mail, a computerized ticket system, and in person for services covered by the assigned team.
Review, troubleshoot, and resolve routine computer software and hardware problems for users.
Log support requests into a computer tracking system and forward requests as necessary.
Answer telephones and direct calls as needed, including multiple-line telephone duties.
Troubleshoot technical support requests to help determine whether problems are caused by hardware, software, or peripheral equipment.
Travel between user-specific locations as needed to support employees offsite from the office.
Install personal computers and peripheral equipment as necessary.
Install or re-install personal computer operating systems when required.
Set up personal computer operating systems, third-party software, and data/Internet/Intranet access for user-specific needs.
Support Resource Center users by assisting with the use of peripheral personal computer equipment and software.
Maintain computerized files related to the divisions’ services used by other departments and send billing statements to those departments.
Meet with departments to provide technical assistance for departmental-specific software.
Act as a liaison between departments and the vendor or manufacturer for third-party software support, including cases involving defective software or hardware.
Maintain support documentation, files, and records as necessary.
Perform related duties as required.

Basic Qualifications

Option 1: Graduation from an accredited college or university with at least a Bachelor’s Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field.
Option 2: Graduation from an accredited college or university with an Associate’s Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field, plus one (1) year of paid experience as a computer technician.
Option 3: High school graduation or high school equivalency, plus two (2) years of paid experience as a computer technician.

Additional Job Details

Location: Northeastern Regional Information Center - North Country (onsite), Albany, NY 12205.
Salary: USD 44,787 - 52,252 per year.
Minimum experience: 1 year.
Education: Bachelor’s degree listed for the role.
Exams: Candidates will not have to take an exam for this title.
Program designation: This title is part of the NY HELPS (Hiring Emergency Limited Placement) program and is temporarily classified as non-competitive while the program is in effect.
Program transition: At the close of the program, the position will revert to competitive class status. Employees in HELPS Program positions will be granted competitive class status without the need to participate in a competitive exam.
Probation and maturation: After a successful probationary period (minimum of twelve (12) weeks to a maximum of fifty-two (52) weeks), individuals with permanent competitive status as Help Desk Technician Trainee (BOCES) mature to Help Desk Technician (BOCES) without further examination.
Background check: Subject to a fingerprint-supported criminal history background check in accordance with SAVE Legislation effective July 1, 2001.
Civil Service Title: Help Desk Technician; Job Number: 2027-112.

View full job page →

1mo ago

Desktop Support Technician

Ovation Workplace Services Albany, NY

Albany, NY

1mo ago Closed

$20 - $23/hr Full time Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

As a Desktop Support Technician for Ovation Workplace Services, you will deliver local and remote desktop assistance for customer environments in Albany, NY. The role focuses on inbound support, troubleshooting, ticket documentation, and resolving hardware, software, and application issues through break/fix work and fault diagnosis.

Location and Schedule

Work location: In person
Location: Albany, NY
Job type: Full-time
Expected hours: 40.0 per week

Compensation

Pay range: $20.00 - $23.00 per hour

What You’ll Do

Provide day-to-day local and remote desktop support by receiving inbound calls, answering questions, troubleshooting issues, and documenting steps in a ticketing system.
Support customer resolution on calls and coordinate with supervisors and managers to maintain operational consistency across shifts within the IT Support Center.
Perform break/fix service and conduct fault diagnosis and resolution for customer desktop environments.
Carry out fault analysis across core operating systems and platforms and apply desktop fault resolution for approved applications.
Serve as a first and second level contact for customer issues, driving problem resolution and maintaining accurate ticket updates for incidents.
Work with third-party vendors to remediate complex AV issues when needed.
Provide timely communication regarding issue status and resolution.
Install, upgrade, support, and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, as well as Microsoft Office 365 and Cisco Jabber and other authorized desktop applications.
Provide basic support for Mac operating systems to assist Apple PC users.
Install, upgrade, support, and troubleshoot printers, computer hardware, desktops, laptops, printers, and other authorized peripheral equipment.
Perform general preventative maintenance tasks for computers, laptops, and printers.
Use diagnostic tools to troubleshoot network connectivity issues and workstation hardware and software problems.
Apply broad IT experience with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
Operate in a project-based environment requiring flexibility and teamwork, and handle other duties as assigned.

Required Qualifications

Education: Bachelor’s Degree or equivalent in Computer Science or a related field
Experience: Desktop support: 3 years (Required)
Experience: Active Directory: 3 years (Required)
Certifications: CompTIA A+
Certifications: Microsoft Certified Professional (MCP) or better
Additional experience: Minimum 18 months of IT experience
Windows: Windows 7-10
Microsoft Active Directory and GPO utilization
MS Office 365
PC hardware installation and troubleshooting
Enterprise anti-virus solutions
Helpdesk ticketing systems
Mobile device management: iOS and Android devices
Enterprise encryption solutions
Windows PC/laptop management via Active Directory
Skills: Analytical, troubleshooting, and problem-solving skills
Skills: Ability to multi-task, determine priorities effectively, and meet SLAs
Skills: Communication, relationship-building, and internal customer service skills
Work style: Adaptable and flexible in a fast-changing environment
Schedule flexibility: Willing to work off-hours and weekends when required for projects or emergency support

Technologies

Windows desktop support; Windows XP, Windows 7, Windows 8.1, Windows 10
Microsoft Office 2010, Microsoft Office 365
Cisco Jabber
Mac operating system
Microsoft Active Directory, GPOs
Enterprise anti-virus solutions
Helpdesk ticketing systems
iOS, Android
Enterprise encryption solutions
Diagnostic tools
Printers; PC hardware installation and troubleshooting
AV (Audio/Visual), smart devices, telecoms

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

View full job page →

3mo ago

IT Help Desk and Desktop Support Specialist

Infotech Advantage, Inc. Albany, NY

Albany, NY

3mo ago Closed

$31 - $40/hr Full time Application Support Communications Computer Skills

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Benefits

Health insurance coverage to support you and your family
Paid time off for vacation, illness, and personal days

Infotech Advantage, Inc. offers this benefits-focused, onsite IT Help Desk and Desktop Support Specialist role in Albany, NY with a compensation range of $31.00 to $40.00 per hour. The position emphasizes proactive service, clear communication, and teamwork to sustain productive end-user support across hardware, software, and network environments.

Responsibilities

Deliver high‑quality IT support across in‑person, phone, email, and electronic ticketing channels with professional, responsive communication to ensure timely, accurate, user‑focused assistance.
Communicate clearly in both written and verbal forms with end users.
Diagnose and resolve incidents reported by customers.
Install, configure, upgrade, troubleshoot, and maintain hardware and software, including PCs, laptops, mobile devices, iPads, copiers, printers, video conferencing equipment, scanners, desk phones, and headsets.
Assist with configuring, installing, and maintaining network systems using standard protocols and with network equipment such as hubs, routers, switches, bridges, and servers, including routine updates and patches.
Provide password resets for end users.
Offer user training and assistance on routine applications and hardware, including onboarding for new users.
Assess problematic trends identified through customer incidents and provide feedback to the System Manager.
Recommend solutions to address cited problems.
Handle archiving and disposal of electronic records in response to requests.
Assist with proper disposal of electronic media devices.
Support routine maintenance of personal identity verification cards.
Support the district’s property management team and promptly communicate changes to user assignments and the location of government furnished equipment.
Assist with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces.

Requirements

Bachelor’s degree in information technology or a related field.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Access, Teams, SharePoint) and Adobe.
High‑level working knowledge of Windows operating systems; familiarity with Windows Server and Apple iOS/mobility is preferred.
U.S. citizenship and ability to obtain adjudication for the requisite background investigation.
Minimum 3 years of information technology support experience, including IT help desk and desktop support.

Technologies

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Teams
Microsoft SharePoint
Adobe
Windows operating systems
Windows Server
Apple iOS

View full job page →

3mo ago

Help Desk Tech II - 2nd Shift, M-F

Albany Medical Center Albany, NY

Albany, NY

3mo ago Closed

$50k - $70k/yr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

Albany Medical Center invites you to join as a Help Desk Tech II for the evening shift. This on site role supports the AMHS - IT Infrastructure team, emphasizing customer service and teamwork. The position runs Monday through Friday, with a salary range of $49,763 to $69,668 per year. Based in Albany, NY, this role offers on site collaboration within a healthcare IT environment and the chance to grow your IT support skills.

Responsibilities

Answer the Help Desk support line and provide assistance in alignment with documented processes, SOPs, documentation, and training
Respond to email requests in alignment with documented processes, SOPs, documentation, and training
Adhere to Customer Service Standards in all verbal and written interactions with users
Work as part of a team to meet goals set forth by Help Desk Management
Meet all documented and communicated Help Desk metrics that drive overall Help Desk performance
Maintain current technical expertise in the rapidly changing technology of Albany Medical Center IT
Use customer feedback as a basis for taking actions to solve customer problems quickly and effectively
Provide best effort support for non standard applications and hardware
Participate in on call rotation and help troubleshoot customer issues
Maintain confidentiality by using and communicating information only as needed to perform one’s duties
Perform at or above the Information Technology performance standards
Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence

Requirements

Desire to pursue a career in Information Technology
Knowledge of and ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards
Ability to complete tasks as documented by departmental SOPs, processes, documentation and training
Ability to escalate issues that fall outside of training and documentation for disposition by senior peers or management
Ability to work as part of a team to meet goals set forth by Help Desk Management
Ability to meet documented and communicated Help Desk metrics
Willingness to participate in on-call rotation and help troubleshoot customer issues

View full job page →

4mo ago

Help Desk/Desktop Support Analyst

Robert Half Albany, NY

Albany, NY

4mo ago Closed

$20 - $24/hr Contract Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 3, 2026).

Job Description

Robert Half is seeking a customer-focused Help Desk/Desktop Support Analyst for an onsite contract role in Albany, NY. This position supports a financial services organization by diagnosing and resolving first-level technical issues, providing both hands-on and remote end-user support, and maintaining incident records. The role pays $20-$24 per hour.

Responsibilities

Diagnose and resolve first-level technical issues on Windows-based systems, Microsoft 365 applications, user access, and common desktop software.
Perform routine Active Directory tasks such as password resets, account updates, and new user provisioning.
Document, track, and update incidents in ticketing platforms like Jira, ServiceNow, or similar systems.
Provide hands-on and remote support for printers, scanners, workstations, and other end-user hardware.
Escalate more complex or specialized problems to appropriate IT teams with clear notes and complete issue history.
Communicate status updates, timelines, and resolution details to users in a clear and timely manner.
Assist with everyday endpoint and peripheral troubleshooting to minimize disruption to business operations.
Minimum one year of experience in a help desk, desktop support, service desk, or related technical role.
Working knowledge of Active Directory for user administration and account support.
Experience using ticketing tools such as Jira, ServiceNow, Zendesk, or related platforms.
Familiarity with Microsoft Windows 10 and general Microsoft desktop environments.
Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.
Excellent verbal and written communication with a customer-service orientation.
Ability to manage multiple support requests and adapt in a fast-paced environment.
Prior experience in financial services, banking, healthcare, or another regulated setting is a plus.

Requirements

At least 1 year of experience in help desk, desktop support, service desk, or a similar technical support role.
Working knowledge of Active Directory for user administration and account support.
Experience using ticket management tools such as Jira, ServiceNow, Zendesk, or related platforms.
Familiarity with Microsoft Windows 10 and general Microsoft desktop environments.
Solid problem-solving skills with the ability to troubleshoot technical issues efficiently.
Strong verbal and written communication skills with a customer-service-oriented approach.
Ability to organize multiple support requests and adapt in a fast-paced environment.