Albany, NY

Support Jobs in Albany, NY

4 jobs found

Include remote jobs

11d ago

Help Desk/Desktop Support Analyst

Robert Half Albany, NY

Albany, NY

11d ago

$20 - $24/hr Contract Active Directory Application Support Computer Skills

Apply Now

Job Description

Robert Half is seeking a customer-focused Help Desk/Desktop Support Analyst for an onsite contract role in Albany, NY. This position supports a financial services organization by diagnosing and resolving first-level technical issues, providing both hands-on and remote end-user support, and maintaining incident records. The role pays $20-$24 per hour.

Responsibilities

Diagnose and resolve first-level technical issues on Windows-based systems, Microsoft 365 applications, user access, and common desktop software.
Perform routine Active Directory tasks such as password resets, account updates, and new user provisioning.
Document, track, and update incidents in ticketing platforms like Jira, ServiceNow, or similar systems.
Provide hands-on and remote support for printers, scanners, workstations, and other end-user hardware.
Escalate more complex or specialized problems to appropriate IT teams with clear notes and complete issue history.
Communicate status updates, timelines, and resolution details to users in a clear and timely manner.
Assist with everyday endpoint and peripheral troubleshooting to minimize disruption to business operations.
Minimum one year of experience in a help desk, desktop support, service desk, or related technical role.
Working knowledge of Active Directory for user administration and account support.
Experience using ticketing tools such as Jira, ServiceNow, Zendesk, or related platforms.
Familiarity with Microsoft Windows 10 and general Microsoft desktop environments.
Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.
Excellent verbal and written communication with a customer-service orientation.
Ability to manage multiple support requests and adapt in a fast-paced environment.
Prior experience in financial services, banking, healthcare, or another regulated setting is a plus.

Requirements

At least 1 year of experience in help desk, desktop support, service desk, or a similar technical support role.
Working knowledge of Active Directory for user administration and account support.
Experience using ticket management tools such as Jira, ServiceNow, Zendesk, or related platforms.
Familiarity with Microsoft Windows 10 and general Microsoft desktop environments.
Solid problem-solving skills with the ability to troubleshoot technical issues efficiently.
Strong verbal and written communication skills with a customer-service-oriented approach.
Ability to organize multiple support requests and adapt in a fast-paced environment.

Technologies

Windows 10
Microsoft 365
Active Directory
Jira
ServiceNow
Zendesk

Benefits

Medical, vision, dental, and life and disability insurance
401(k) plan

View full job page →

25d ago

Help Desk Technician (NY HELPS)

Capital Region BOCES Albany, NY

Albany, NY

25d ago

$45k+/yr Full time Computer Skills Customer Service Customer Support

Apply Now

Job Description

Help Desk Technician (NY HELPS) at Capital Region BOCES is an onsite role in Albany, NY, with an annual salary of USD 44,787.

Responsibilities

Receives technical assistance and support requests via telephone, email, a computerized ticket system, and in person for the services provided by the assigned team.
Reviews and resolves computer software and hardware problems experienced by users.
Logs technical support requests into a computer system and forwards requests as needed.
Troubleshoots routine and standard personal computer problems and provides prescribed technical assistance when applicable.
Answers telephones and directs calls as necessary.
Travels between user-specific locations as needed.
Installs personal computers and peripheral equipment as required.
Installs or reinstalls personal computer operating systems as necessary.
Sets up operating systems, third party software, and data, Internet, and Intranet access for user-specific needs.
Assists Resource Center users with peripheral PC equipment and software usage.
Maintains computerized files regarding the divisions' services used by other departments and sends billing statements to those departments.
Meets with departments to provide technical assistance for department-specific software and acts as a liaison between the department and third-party software vendors for required support and defective software or hardware.
Maintains support documentation, files, and records as necessary.
Performs related duties as required.
Demonstrates working knowledge of personal computers and peripheral equipment.
Demonstrates working knowledge of modern office equipment and terminology.
Demonstrates working knowledge of modern information services terminology.
Demonstrates working knowledge of business English.
Exhibits skill in using a personal computer keyboard.
Ability to communicate technical information verbally and in writing.
Ability to use a personal computer.
Ability to convey prescribed technical procedures over the telephone.
Ability to follow oral and written instructions.
Ability to establish and maintain effective working relationships.

Note: This is a NY HELPS program designated title. The program is designed to help local government employers address staffing issues. During the program, the title is designated non-competitive.

Requirements

Bachelor’s Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field from an accredited college or university; or
Associate’s Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field and one year of paid experience as a computer technician; or
High school diploma or high school equivalency diploma and two years paid experience as a computer technician.

View full job page →

1mo ago

Help Desk Technician

Capital Region BOCES Albany, NY

Albany, NY

1mo ago Closed

$45k+/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Help Desk Technician position in Albany, NY onsite at Capital Region BOCES, with a salary of USD 44,787 per year, serving as the primary contact for user technical support, troubleshooting hardware and software issues, logging requests, and delivering on-site assistance as needed.

Responsibilities

Receive technical assistance requests via telephone, email, the computerized ticket system, and in person for the assigned support team.
Review and resolve computer software and hardware problems faced by users.
Log technical support requests into the system and forward them as necessary.
Troubleshoot routine and standard personal computer problems and provide prescribed technical assistance when applicable.
Answer phones and direct calls as needed.
Travel between user-specific locations as required.
Install personal computers and peripheral equipment as needed.
Install or reinstall personal computer operating systems as required.
Set up operating systems, third party software, and data/Internet/Intranet access for users.
Assist Resource Center users with peripheral PC equipment and software use.
Maintain computerized files on service usage by other departments and issue billing statements to those departments.
Meet with departments to provide technical assistance for department-specific software, and act as liaison between the department and third-party software vendors for support and defects.
Maintain support documentation, files, and records as necessary.
Perform related duties as required.
Demonstrate working knowledge of personal computers and peripheral equipment.
Show familiarity with modern office equipment and terminology.
Possess working knowledge of modern information services terminology and business English.
Demonstrate keyboard proficiency and ability to communicate technical information both verbally and in writing.
Use a personal computer effectively and convey prescribed technical procedures via telephone.
Follow oral and written instructions and establish positive working relationships.

Requirements

Bachelor's degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field from an accredited college or university; OR
Associate's degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field from an accredited college or university with one year of paid experience as a computer technician; OR
High school diploma or high school equivalency diploma with two years of paid experience as a computer technician.
Salary: USD 44,787 per year
Location: Albany, NY (onsite)
Civil Service Title: Help Desk Technician
Job Number: 2026-288
Program designation: NY HELPS, non-competitive; designated for temporary staffing needs under the Hiring Emergency Limited Placement program
Probationary period: After successful completion of a 12 to 52 week probationary period as Help Desk Technician Trainee (BOCES), appointment transitions to Help Desk Technician (BOCES) without further examination
Background check: Fingerprint-supported criminal history background check required in accordance with SAVE Legislation effective July 1, 2001

View full job page →

1mo ago

Help Desk Technician

Capital Region BOCES Albany, NY

Albany, NY

1mo ago Closed

$45k - $45k/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jun 24, 2026).

Job Description

Help Desk Technician at Capital Region BOCES in Albany, NY (onsite) with a yearly salary of USD 44,787.

Responsibilities

Accepts and triages help requests submitted by phone, email, ticketing system, or in person for the assigned support team.
Diagnoses and resolves software and hardware issues reported by users.
Enters support tickets into the system and routes them to appropriate channels.
Troubleshoots common PC problems and provides standard technical guidance.
Answers phones and directs calls as needed.
Travels between user locations as required.
Installs new PCs and peripheral equipment as required.
Installs or reinstalls operating systems on PCs as needed.
Configures operating systems, third party software, and data/Internet/Intranet access for user needs.
Assists Resource Center users with peripheral equipment and software usage.
Maintains digital records of service usage by other departments and issues billing statements.
Meets with departments to provide technical assistance for department specific software and acts as liaison with third party software vendors for required support and defective software/hardware.
Maintains support documentation, files and records as necessary.
Performs related duties as required.
Demonstrates working knowledge of personal computers and peripheral equipment.
Applies familiarity with modern office equipment and terminology.
Utilizes knowledge of modern information services terminology.
Applies business English terminology in daily tasks.
Uses a personal computer keyboard efficiently.
Communicates technical information clearly, both verbally and in writing.
Operates a personal computer proficiently.
Conveys prescribed technical procedures over the telephone.
Follows oral and written instructions precisely.
Establishes and maintains effective working relationships.

Requirements

Working knowledge of personal computers and peripheral equipment.
Working knowledge of modern office equipment and terminology.
Working knowledge of modern information services terminology.
Working knowledge of business English.
Skill in using a personal computer keyboard.
Ability to communicate technical information both verbally and in writing.
Ability to use a personal computer.
Ability to convey prescribed technical procedures via the telephone.
Ability to follow oral and written instructions.
Ability to establish and maintain effective working relationships.

Job Qualifications

Bachelor's degree from an accredited college or university in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field; OR
Associate's degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field plus one year of paid experience as a computer technician; OR
High school diploma or GED with two years paid experience as a computer technician.

View full job page →

Support Jobs in Albany, NY

Help Desk/Desktop Support Analyst

Help Desk Technician (NY HELPS)

Help Desk Technician

Help Desk Technician

Get Support Jobs in Albany, NY alerts