Albany, NY

Support Jobs in Albany, NY

7 jobs found

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Today

Desktop Support Technician

Ovation Workplace Services Albany, NY

Albany, NY

Today

$20 - $23/hr Full time Active Directory Application Support Customer Support

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Job Description

As a Desktop Support Technician for Ovation Workplace Services, you will deliver local and remote desktop assistance for customer environments in Albany, NY. The role focuses on inbound support, troubleshooting, ticket documentation, and resolving hardware, software, and application issues through break/fix work and fault diagnosis.

Location and Schedule

Work location: In person
Location: Albany, NY
Job type: Full-time
Expected hours: 40.0 per week

Compensation

Pay range: $20.00 - $23.00 per hour

What You’ll Do

Provide day-to-day local and remote desktop support by receiving inbound calls, answering questions, troubleshooting issues, and documenting steps in a ticketing system.
Support customer resolution on calls and coordinate with supervisors and managers to maintain operational consistency across shifts within the IT Support Center.
Perform break/fix service and conduct fault diagnosis and resolution for customer desktop environments.
Carry out fault analysis across core operating systems and platforms and apply desktop fault resolution for approved applications.
Serve as a first and second level contact for customer issues, driving problem resolution and maintaining accurate ticket updates for incidents.
Work with third-party vendors to remediate complex AV issues when needed.
Provide timely communication regarding issue status and resolution.
Install, upgrade, support, and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, as well as Microsoft Office 365 and Cisco Jabber and other authorized desktop applications.
Provide basic support for Mac operating systems to assist Apple PC users.
Install, upgrade, support, and troubleshoot printers, computer hardware, desktops, laptops, printers, and other authorized peripheral equipment.
Perform general preventative maintenance tasks for computers, laptops, and printers.
Use diagnostic tools to troubleshoot network connectivity issues and workstation hardware and software problems.
Apply broad IT experience with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
Operate in a project-based environment requiring flexibility and teamwork, and handle other duties as assigned.

Required Qualifications

Education: Bachelor’s Degree or equivalent in Computer Science or a related field
Experience: Desktop support: 3 years (Required)
Experience: Active Directory: 3 years (Required)
Certifications: CompTIA A+
Certifications: Microsoft Certified Professional (MCP) or better
Additional experience: Minimum 18 months of IT experience
Windows: Windows 7-10
Microsoft Active Directory and GPO utilization
MS Office 365
PC hardware installation and troubleshooting
Enterprise anti-virus solutions
Helpdesk ticketing systems
Mobile device management: iOS and Android devices
Enterprise encryption solutions
Windows PC/laptop management via Active Directory
Skills: Analytical, troubleshooting, and problem-solving skills
Skills: Ability to multi-task, determine priorities effectively, and meet SLAs
Skills: Communication, relationship-building, and internal customer service skills
Work style: Adaptable and flexible in a fast-changing environment
Schedule flexibility: Willing to work off-hours and weekends when required for projects or emergency support

Technologies

Windows desktop support; Windows XP, Windows 7, Windows 8.1, Windows 10
Microsoft Office 2010, Microsoft Office 365
Cisco Jabber
Mac operating system
Microsoft Active Directory, GPOs
Enterprise anti-virus solutions
Helpdesk ticketing systems
iOS, Android
Enterprise encryption solutions
Diagnostic tools
Printers; PC hardware installation and troubleshooting
AV (Audio/Visual), smart devices, telecoms

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

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1mo ago

IT Help Desk and Desktop Support Specialist

Infotech Advantage, Inc. Albany, NY

Albany, NY

1mo ago Closed

$31 - $40/hr Full time Application Support Communications Computer Skills

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Benefits

Health insurance coverage to support you and your family
Paid time off for vacation, illness, and personal days

Infotech Advantage, Inc. offers this benefits-focused, onsite IT Help Desk and Desktop Support Specialist role in Albany, NY with a compensation range of $31.00 to $40.00 per hour. The position emphasizes proactive service, clear communication, and teamwork to sustain productive end-user support across hardware, software, and network environments.

Responsibilities

Deliver high‑quality IT support across in‑person, phone, email, and electronic ticketing channels with professional, responsive communication to ensure timely, accurate, user‑focused assistance.
Communicate clearly in both written and verbal forms with end users.
Diagnose and resolve incidents reported by customers.
Install, configure, upgrade, troubleshoot, and maintain hardware and software, including PCs, laptops, mobile devices, iPads, copiers, printers, video conferencing equipment, scanners, desk phones, and headsets.
Assist with configuring, installing, and maintaining network systems using standard protocols and with network equipment such as hubs, routers, switches, bridges, and servers, including routine updates and patches.
Provide password resets for end users.
Offer user training and assistance on routine applications and hardware, including onboarding for new users.
Assess problematic trends identified through customer incidents and provide feedback to the System Manager.
Recommend solutions to address cited problems.
Handle archiving and disposal of electronic records in response to requests.
Assist with proper disposal of electronic media devices.
Support routine maintenance of personal identity verification cards.
Support the district’s property management team and promptly communicate changes to user assignments and the location of government furnished equipment.
Assist with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces.

Requirements

Bachelor’s degree in information technology or a related field.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Access, Teams, SharePoint) and Adobe.
High‑level working knowledge of Windows operating systems; familiarity with Windows Server and Apple iOS/mobility is preferred.
U.S. citizenship and ability to obtain adjudication for the requisite background investigation.
Minimum 3 years of information technology support experience, including IT help desk and desktop support.

Technologies

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Teams
Microsoft SharePoint
Adobe
Windows operating systems
Windows Server
Apple iOS

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2mo ago

Help Desk Tech II - 2nd Shift, M-F

Albany Medical Center Albany, NY

Albany, NY

2mo ago Closed

$50k - $70k/yr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

Albany Medical Center invites you to join as a Help Desk Tech II for the evening shift. This on site role supports the AMHS - IT Infrastructure team, emphasizing customer service and teamwork. The position runs Monday through Friday, with a salary range of $49,763 to $69,668 per year. Based in Albany, NY, this role offers on site collaboration within a healthcare IT environment and the chance to grow your IT support skills.

Responsibilities

Answer the Help Desk support line and provide assistance in alignment with documented processes, SOPs, documentation, and training
Respond to email requests in alignment with documented processes, SOPs, documentation, and training
Adhere to Customer Service Standards in all verbal and written interactions with users
Work as part of a team to meet goals set forth by Help Desk Management
Meet all documented and communicated Help Desk metrics that drive overall Help Desk performance
Maintain current technical expertise in the rapidly changing technology of Albany Medical Center IT
Use customer feedback as a basis for taking actions to solve customer problems quickly and effectively
Provide best effort support for non standard applications and hardware
Participate in on call rotation and help troubleshoot customer issues
Maintain confidentiality by using and communicating information only as needed to perform one’s duties
Perform at or above the Information Technology performance standards
Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence

Requirements

Desire to pursue a career in Information Technology
Knowledge of and ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards
Ability to complete tasks as documented by departmental SOPs, processes, documentation and training
Ability to escalate issues that fall outside of training and documentation for disposition by senior peers or management
Ability to work as part of a team to meet goals set forth by Help Desk Management
Ability to meet documented and communicated Help Desk metrics
Willingness to participate in on-call rotation and help troubleshoot customer issues

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2mo ago

Help Desk/Desktop Support Analyst

Robert Half Albany, NY

Albany, NY

2mo ago Closed

$20 - $24/hr Contract Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 3, 2026).

Job Description

Robert Half is seeking a customer-focused Help Desk/Desktop Support Analyst for an onsite contract role in Albany, NY. This position supports a financial services organization by diagnosing and resolving first-level technical issues, providing both hands-on and remote end-user support, and maintaining incident records. The role pays $20-$24 per hour.

Responsibilities

Diagnose and resolve first-level technical issues on Windows-based systems, Microsoft 365 applications, user access, and common desktop software.
Perform routine Active Directory tasks such as password resets, account updates, and new user provisioning.
Document, track, and update incidents in ticketing platforms like Jira, ServiceNow, or similar systems.
Provide hands-on and remote support for printers, scanners, workstations, and other end-user hardware.
Escalate more complex or specialized problems to appropriate IT teams with clear notes and complete issue history.
Communicate status updates, timelines, and resolution details to users in a clear and timely manner.
Assist with everyday endpoint and peripheral troubleshooting to minimize disruption to business operations.
Minimum one year of experience in a help desk, desktop support, service desk, or related technical role.
Working knowledge of Active Directory for user administration and account support.
Experience using ticketing tools such as Jira, ServiceNow, Zendesk, or related platforms.
Familiarity with Microsoft Windows 10 and general Microsoft desktop environments.
Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.
Excellent verbal and written communication with a customer-service orientation.
Ability to manage multiple support requests and adapt in a fast-paced environment.
Prior experience in financial services, banking, healthcare, or another regulated setting is a plus.

Requirements

At least 1 year of experience in help desk, desktop support, service desk, or a similar technical support role.
Working knowledge of Active Directory for user administration and account support.
Experience using ticket management tools such as Jira, ServiceNow, Zendesk, or related platforms.
Familiarity with Microsoft Windows 10 and general Microsoft desktop environments.
Solid problem-solving skills with the ability to troubleshoot technical issues efficiently.
Strong verbal and written communication skills with a customer-service-oriented approach.
Ability to organize multiple support requests and adapt in a fast-paced environment.

Technologies

Windows 10
Microsoft 365
Active Directory
Jira
ServiceNow
Zendesk

Benefits

Medical, vision, dental, and life and disability insurance
401(k) plan

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3mo ago

Help Desk Technician (NY HELPS)

Capital Region BOCES Albany, NY

Albany, NY

3mo ago Closed

$45k+/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jul 21, 2026).

Job Description

Help Desk Technician (NY HELPS) at Capital Region BOCES is an onsite role in Albany, NY, with an annual salary of USD 44,787.

Responsibilities

Receives technical assistance and support requests via telephone, email, a computerized ticket system, and in person for the services provided by the assigned team.
Reviews and resolves computer software and hardware problems experienced by users.
Logs technical support requests into a computer system and forwards requests as needed.
Troubleshoots routine and standard personal computer problems and provides prescribed technical assistance when applicable.
Answers telephones and directs calls as necessary.
Travels between user-specific locations as needed.
Installs personal computers and peripheral equipment as required.
Installs or reinstalls personal computer operating systems as necessary.
Sets up operating systems, third party software, and data, Internet, and Intranet access for user-specific needs.
Assists Resource Center users with peripheral PC equipment and software usage.
Maintains computerized files regarding the divisions' services used by other departments and sends billing statements to those departments.
Meets with departments to provide technical assistance for department-specific software and acts as a liaison between the department and third-party software vendors for required support and defective software or hardware.
Maintains support documentation, files, and records as necessary.
Performs related duties as required.
Demonstrates working knowledge of personal computers and peripheral equipment.
Demonstrates working knowledge of modern office equipment and terminology.
Demonstrates working knowledge of modern information services terminology.
Demonstrates working knowledge of business English.
Exhibits skill in using a personal computer keyboard.
Ability to communicate technical information verbally and in writing.
Ability to use a personal computer.
Ability to convey prescribed technical procedures over the telephone.
Ability to follow oral and written instructions.
Ability to establish and maintain effective working relationships.

Note: This is a NY HELPS program designated title. The program is designed to help local government employers address staffing issues. During the program, the title is designated non-competitive.

Requirements

Bachelor’s Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field from an accredited college or university; or
Associate’s Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field and one year of paid experience as a computer technician; or
High school diploma or high school equivalency diploma and two years paid experience as a computer technician.

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3mo ago

Help Desk Technician

Capital Region BOCES Albany, NY

Albany, NY

3mo ago Closed

$45k+/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Help Desk Technician position in Albany, NY onsite at Capital Region BOCES, with a salary of USD 44,787 per year, serving as the primary contact for user technical support, troubleshooting hardware and software issues, logging requests, and delivering on-site assistance as needed.

Responsibilities

Receive technical assistance requests via telephone, email, the computerized ticket system, and in person for the assigned support team.
Review and resolve computer software and hardware problems faced by users.
Log technical support requests into the system and forward them as necessary.
Troubleshoot routine and standard personal computer problems and provide prescribed technical assistance when applicable.
Answer phones and direct calls as needed.
Travel between user-specific locations as required.
Install personal computers and peripheral equipment as needed.
Install or reinstall personal computer operating systems as required.
Set up operating systems, third party software, and data/Internet/Intranet access for users.
Assist Resource Center users with peripheral PC equipment and software use.
Maintain computerized files on service usage by other departments and issue billing statements to those departments.
Meet with departments to provide technical assistance for department-specific software, and act as liaison between the department and third-party software vendors for support and defects.
Maintain support documentation, files, and records as necessary.
Perform related duties as required.
Demonstrate working knowledge of personal computers and peripheral equipment.
Show familiarity with modern office equipment and terminology.
Possess working knowledge of modern information services terminology and business English.
Demonstrate keyboard proficiency and ability to communicate technical information both verbally and in writing.
Use a personal computer effectively and convey prescribed technical procedures via telephone.
Follow oral and written instructions and establish positive working relationships.

Requirements

Bachelor's degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field from an accredited college or university; OR
Associate's degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field from an accredited college or university with one year of paid experience as a computer technician; OR
High school diploma or high school equivalency diploma with two years of paid experience as a computer technician.
Salary: USD 44,787 per year
Location: Albany, NY (onsite)
Civil Service Title: Help Desk Technician
Job Number: 2026-288
Program designation: NY HELPS, non-competitive; designated for temporary staffing needs under the Hiring Emergency Limited Placement program
Probationary period: After successful completion of a 12 to 52 week probationary period as Help Desk Technician Trainee (BOCES), appointment transitions to Help Desk Technician (BOCES) without further examination
Background check: Fingerprint-supported criminal history background check required in accordance with SAVE Legislation effective July 1, 2001

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3mo ago

Help Desk Technician

Capital Region BOCES Albany, NY

Albany, NY

3mo ago Closed

$45k - $45k/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jun 24, 2026).

Job Description

Help Desk Technician at Capital Region BOCES in Albany, NY (onsite) with a yearly salary of USD 44,787.

Responsibilities

Accepts and triages help requests submitted by phone, email, ticketing system, or in person for the assigned support team.
Diagnoses and resolves software and hardware issues reported by users.
Enters support tickets into the system and routes them to appropriate channels.
Troubleshoots common PC problems and provides standard technical guidance.
Answers phones and directs calls as needed.
Travels between user locations as required.
Installs new PCs and peripheral equipment as required.
Installs or reinstalls operating systems on PCs as needed.
Configures operating systems, third party software, and data/Internet/Intranet access for user needs.
Assists Resource Center users with peripheral equipment and software usage.
Maintains digital records of service usage by other departments and issues billing statements.
Meets with departments to provide technical assistance for department specific software and acts as liaison with third party software vendors for required support and defective software/hardware.
Maintains support documentation, files and records as necessary.
Performs related duties as required.
Demonstrates working knowledge of personal computers and peripheral equipment.
Applies familiarity with modern office equipment and terminology.
Utilizes knowledge of modern information services terminology.
Applies business English terminology in daily tasks.
Uses a personal computer keyboard efficiently.
Communicates technical information clearly, both verbally and in writing.
Operates a personal computer proficiently.
Conveys prescribed technical procedures over the telephone.
Follows oral and written instructions precisely.
Establishes and maintains effective working relationships.

Requirements

Working knowledge of personal computers and peripheral equipment.
Working knowledge of modern office equipment and terminology.
Working knowledge of modern information services terminology.
Working knowledge of business English.
Skill in using a personal computer keyboard.
Ability to communicate technical information both verbally and in writing.
Ability to use a personal computer.
Ability to convey prescribed technical procedures via the telephone.
Ability to follow oral and written instructions.
Ability to establish and maintain effective working relationships.

Job Qualifications

Bachelor's degree from an accredited college or university in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field; OR
Associate's degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field plus one year of paid experience as a computer technician; OR
High school diploma or GED with two years paid experience as a computer technician.

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Support Jobs in Albany, NY

Desktop Support Technician

IT Help Desk and Desktop Support Specialist

Help Desk Tech II - 2nd Shift, M-F

Help Desk/Desktop Support Analyst

Help Desk Technician (NY HELPS)

Help Desk Technician

Help Desk Technician

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