Amarillo, TX

Support Jobs in Amarillo, TX

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IT Helpdesk

Frontier Dodge Amarillo, TX

Amarillo, TX

Today

Full time Computer Skills End User Support Hardware Support

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Job Description

Frontier Dodge is seeking an onsite IT Helpdesk professional in Amarillo, TX to support employees with hardware, software, and network troubleshooting.

Responsibilities

Handle help desk requests via phone, email, or a ticketing system.
Diagnose and resolve basic issues across computer hardware, software, printers, and networks.
Set up and maintain computers, user accounts, and other technology equipment.
Document issues, solutions, and support activities.
Escalate complex problems to senior IT staff when needed.
Provide users with basic guidance on systems and security best practices.

Requirements

Valid TX DL and an acceptable driving record.
Acceptable background review and a negative drug screen.
High school diploma or equivalent; technical training or certification is a plus.
Basic knowledge of computer hardware, software, operating systems, and networks.
Strong communication, troubleshooting, and customer service skills.
Ability to manage multiple requests and prioritize tasks effectively.
Previous help desk or technical support experience is preferred.
Ability to analyze symptoms, identify likely causes, and apply logical troubleshooting steps.
Ability to learn and retain technical procedures, system information, and security requirements.
Ability to explain technical information clearly to nontechnical users.
Ability to stay professional and service-focused while assisting frustrated users or handling urgent requests.
Ability to organize, prioritize, and accurately track multiple support requests.
Sound judgment, including recognizing when to escalate and protecting confidential information.
Attention to detail while documenting issues, actions taken, and resolutions.
Adaptability to changing technology, procedures, priorities, and workloads.

Work Conditions

Primarily works indoors in an office or technical-support environment.
Spends extended periods working at a computer, using a telephone or headset, and responding through a ticketing system.
May travel within the workplace to employee offices, workstations, conference rooms, or equipment areas.
Some travel, including overnight, is possible.
May occasionally work in confined or low-access areas (for example, under desks or near equipment cabinets).
Regular interaction with employees with varying technical knowledge.
Frequent interruptions, competing priorities, and time-sensitive support requests.
Occasional evening, weekend, on-call, or overtime may be required for system maintenance or urgent issues.
Possible exposure to moderate equipment noise, cables, dust, and electrical or electronic equipment.

Physical Capabilities

Ability to remain seated and work at a computer for extended periods; ability to change position.
Ability to stand, walk, bend, kneel, crouch, reach, and work under desks or around computer equipment as needed.
Ability to use a keyboard, mouse, telephone, tools, cables, and small computer components.
Ability to visually inspect screens, ports, connections, equipment, and printed information.
Ability to communicate effectively in person and through telephone or electronic systems.
Ability to move or position computers, monitors, printers, and related equipment; lifting requirements should reflect equipment actually handled in the role.
Frequent standing and walking; grasping/gripping; writing/typing; finger dexterity; working in confined space; eye/hand/foot coordination; hearing; speaking; vision (beyond arm’s length); bending/stooping/squatting; climbing stairs/ladders; pushing/pulling; reaching above shoulders; and lifting/carrying 1–75 lbs.

Mental Capabilities

Ability to analyze symptoms, identify likely causes, and apply logical troubleshooting steps.
Ability to learn and retain technical procedures, system information, and security requirements.
Ability to communicate technical information clearly to nontechnical users.
Ability to remain professional and service-focused while assisting frustrated users or handling urgent requests.
Ability to organize, prioritize, and track multiple support requests accurately.
Ability to exercise sound judgment, recognize when an issue should be escalated, and protect confidential information.
Ability to maintain attention to detail while documenting issues, actions taken, and resolutions.
Ability to adapt to changing technology, procedures, priorities, and workloads.

Location: Amarillo, TX 79101 (onsite)

Education: High school diploma or equivalent

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29d ago

IT Support Specialist II - III

City of Amarillo Amarillo, TX

Amarillo, TX

29d ago

$21 - $34/hr Full time Active Directory Customer Support End User Support

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Job Description

The City of Amarillo is seeking an IT Support Specialist II - III to provide responsive tier-2 support across city departments, combining strong customer service with hands-on troubleshooting. This onsite role also includes remote support responsibilities, along with technology deployment, documentation, and participation in an after-hours on-call rotation.

In this position, you will diagnose and resolve software, hardware, and peripheral issues, support help desk workflows with an emphasis on minimizing downtime, and help implement new technology solutions through installation, configuration, and testing.

Responsibilities

Deliver dependable, customer-focused service with a commitment to integrity and a strong work ethic.
Provide onsite and remote tier-2 troubleshooting for software, hardware, and peripherals; escalate unresolved issues to the appropriate technical teams.
Operate the IT Help Desk as required, focusing on first-call resolution and reduced downtime.
Implement new technology solutions by consulting with users, gathering requirements, and performing installation, configuration, and testing.
Maintain accurate documentation and inventory records.
Install and update software, apply patches and upgrades, test system changes, maintain backups, and coordinate with vendors or third-party providers when needed.
Deploy and support desktop and laptop workstations, printers, scanners, and related peripherals.
Assist departments with evaluating technology needs and recommending appropriate solutions.
Participate in an after-hours on-call rotation for urgent or emergency incidents.
Perform other job-related duties as assigned.

Requirements

Minimum of two (2) years of documented, full-time work experience in an Information Technology organization, with a focus on troubleshooting and resolving technical issues.
Working knowledge of Microsoft Windows operating systems and experience with Active Directory.
Valid Texas Driver’s License required.
Ability to participate in an after-hours on-call rotation and work extended hours when occasionally needed.
Must pass a criminal background check due to access to sensitive information. Eligibility for Criminal Justice Information Services (CJIS) system access is required and must be maintained throughout employment.

Technology Focus

Dell computers
Active Directory
Entra ID
Microsoft M365
VMware virtualization
VDI platform
Microsoft Windows operating systems

Work Schedule and Location

Location: Amarillo, TX (onsite)
Primary schedule: Monday to Friday, 8:00 am to 5:00 pm
May occasionally require extended hours
After-hours on-call rotation required

ADA and Physical Requirements

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position.
Exert up to 50 pounds of force occasionally and/or in excess of 30 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
Ability to perform a range of physical activities including balance, climb, crawl, crouch, walk, stand, kneel, stoop, sit, and to use senses such as hearing, feeling, and seeing.
Ability to make rational decisions and perform repetitive motions.

Pay: USD 21 - 34 per hour. Experience: at least 2 years.

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Support Jobs in Amarillo, TX

IT Helpdesk

IT Support Specialist II - III

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