IT Helpdesk

Frontier Dodge is seeking an onsite IT Helpdesk professional in Amarillo, TX to support employees with hardware, software, and network troubleshooting.

Responsibilities

• Handle help desk requests via phone, email, or a ticketing system.
• Diagnose and resolve basic issues across computer hardware, software, printers, and networks.
• Set up and maintain computers, user accounts, and other technology equipment.
• Document issues, solutions, and support activities.
• Escalate complex problems to senior IT staff when needed.
• Provide users with basic guidance on systems and security best practices.

Requirements

• Valid TX DL and an acceptable driving record.
• Acceptable background review and a negative drug screen.
• High school diploma or equivalent; technical training or certification is a plus.
• Basic knowledge of computer hardware, software, operating systems, and networks.
• Strong communication, troubleshooting, and customer service skills.
• Ability to manage multiple requests and prioritize tasks effectively.
• Previous help desk or technical support experience is preferred.
• Ability to analyze symptoms, identify likely causes, and apply logical troubleshooting steps.
• Ability to learn and retain technical procedures, system information, and security requirements.
• Ability to explain technical information clearly to nontechnical users.
• Ability to stay professional and service-focused while assisting frustrated users or handling urgent requests.
• Ability to organize, prioritize, and accurately track multiple support requests.
• Sound judgment, including recognizing when to escalate and protecting confidential information.
• Attention to detail while documenting issues, actions taken, and resolutions.
• Adaptability to changing technology, procedures, priorities, and workloads.

Work Conditions

• Primarily works indoors in an office or technical-support environment.
• Spends extended periods working at a computer, using a telephone or headset, and responding through a ticketing system.
• May travel within the workplace to employee offices, workstations, conference rooms, or equipment areas.
• Some travel, including overnight, is possible.
• May occasionally work in confined or low-access areas (for example, under desks or near equipment cabinets).
• Regular interaction with employees with varying technical knowledge.
• Frequent interruptions, competing priorities, and time-sensitive support requests.
• Occasional evening, weekend, on-call, or overtime may be required for system maintenance or urgent issues.
• Possible exposure to moderate equipment noise, cables, dust, and electrical or electronic equipment.

Physical Capabilities

• Ability to remain seated and work at a computer for extended periods; ability to change position.
• Ability to stand, walk, bend, kneel, crouch, reach, and work under desks or around computer equipment as needed.
• Ability to use a keyboard, mouse, telephone, tools, cables, and small computer components.
• Ability to visually inspect screens, ports, connections, equipment, and printed information.
• Ability to communicate effectively in person and through telephone or electronic systems.
• Ability to move or position computers, monitors, printers, and related equipment; lifting requirements should reflect equipment actually handled in the role.
• Frequent standing and walking; grasping/gripping; writing/typing; finger dexterity; working in confined space; eye/hand/foot coordination; hearing; speaking; vision (beyond arm’s length); bending/stooping/squatting; climbing stairs/ladders; pushing/pulling; reaching above shoulders; and lifting/carrying 1–75 lbs.

Mental Capabilities

• Ability to analyze symptoms, identify likely causes, and apply logical troubleshooting steps.
• Ability to learn and retain technical procedures, system information, and security requirements.
• Ability to communicate technical information clearly to nontechnical users.
• Ability to remain professional and service-focused while assisting frustrated users or handling urgent requests.
• Ability to organize, prioritize, and track multiple support requests accurately.
• Ability to exercise sound judgment, recognize when an issue should be escalated, and protect confidential information.
• Ability to maintain attention to detail while documenting issues, actions taken, and resolutions.
• Ability to adapt to changing technology, procedures, priorities, and workloads.

Location: Amarillo, TX 79101 (onsite)

Education: High school diploma or equivalent