IT Support Specialist II - III

The City of Amarillo is seeking an IT Support Specialist II - III to provide responsive tier-2 support across city departments, combining strong customer service with hands-on troubleshooting. This onsite role also includes remote support responsibilities, along with technology deployment, documentation, and participation in an after-hours on-call rotation.

In this position, you will diagnose and resolve software, hardware, and peripheral issues, support help desk workflows with an emphasis on minimizing downtime, and help implement new technology solutions through installation, configuration, and testing.

Responsibilities

• Deliver dependable, customer-focused service with a commitment to integrity and a strong work ethic.
• Provide onsite and remote tier-2 troubleshooting for software, hardware, and peripherals; escalate unresolved issues to the appropriate technical teams.
• Operate the IT Help Desk as required, focusing on first-call resolution and reduced downtime.
• Implement new technology solutions by consulting with users, gathering requirements, and performing installation, configuration, and testing.
• Maintain accurate documentation and inventory records.
• Install and update software, apply patches and upgrades, test system changes, maintain backups, and coordinate with vendors or third-party providers when needed.
• Deploy and support desktop and laptop workstations, printers, scanners, and related peripherals.
• Assist departments with evaluating technology needs and recommending appropriate solutions.
• Participate in an after-hours on-call rotation for urgent or emergency incidents.
• Perform other job-related duties as assigned.

Requirements

• Minimum of two (2) years of documented, full-time work experience in an Information Technology organization, with a focus on troubleshooting and resolving technical issues.
• Working knowledge of Microsoft Windows operating systems and experience with Active Directory.
• Valid Texas Driver’s License required.
• Ability to participate in an after-hours on-call rotation and work extended hours when occasionally needed.
• Must pass a criminal background check due to access to sensitive information. Eligibility for Criminal Justice Information Services (CJIS) system access is required and must be maintained throughout employment.

Technology Focus

• Dell computers
• Active Directory
• Entra ID
• Microsoft M365
• VMware virtualization
• VDI platform
• Microsoft Windows operating systems

Work Schedule and Location

• Location: Amarillo, TX (onsite)
• Primary schedule: Monday to Friday, 8:00 am to 5:00 pm
• May occasionally require extended hours
• After-hours on-call rotation required

ADA and Physical Requirements

• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position.
• Exert up to 50 pounds of force occasionally and/or in excess of 30 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
• Ability to perform a range of physical activities including balance, climb, crawl, crouch, walk, stand, kneel, stoop, sit, and to use senses such as hearing, feeling, and seeing.
• Ability to make rational decisions and perform repetitive motions.

Pay: USD 21 - 34 per hour. Experience: at least 2 years.