The IT Support Technician provides hands-on user support and maintains hardware and software across Apple, Windows, servers, networking, and manufacturing equipment for our Amsterdam, NY onsite operations.
Location
Amsterdam, New York (onsite)
Role overview
This position supports both onsite and remote staff by managing user accounts, provisioning devices, and ensuring reliable IT performance across manufacturing and office environments.
Responsibilities
- Sets up new hire user accounts and handles deactivations.
- Delivers on-site end-user support for remote employees.
- Installs, troubleshoots, and maintains IT equipment including Mac, PC, Chromebook devices and factory peripheral devices.
- Documents, updates, and escalates requests using the Asana task system.
- Supports installation and maintenance of computer-driven manufacturing equipment.
- Performs additional duties as needed to support manufacturing and remote departments.
Requirements
- An associate's degree in information systems and/or IT certifications (Cisco, Microsoft, and Google) or equivalent work experience.
- 1-3 years of IT experience.
- Strong understanding of computer support methodologies and troubleshooting.
- Proficiency with VMware, Mac OS, Chrome OS, Windows 10/11, Linux, and Windows Server products.
- Solid understanding of TCP/IP, DNS, DHCP, wired and wireless networking.
- Experience with Google Workspace and supporting SaaS-based software applications.
- Experience with computer-driven manufacturing equipment.
Technologies
- Apple products
- Mac OS
- Windows 10/11
- Windows Server
- Linux
- Chrome OS
- Chromebook devices
- VMware
- Google Workspace
- Asana
Benefits
- 401k plan with 4% employer match
- Health insurance
- Dental insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Signing bonus
- Four weeks paid vacation
About Sticker Mule
Sticker Mule is recognized as a leading online brand. The company is privately owned, profitable, and supported by a globally distributed team committed to delivering excellent customer experiences at the highest standards.
Our team operates from 17 countries, and we continue to welcome exceptional talent to join our growing organization.
How to apply
Go to www.stickermule.com/jobs and apply on our website.
Pay
Compensation: USD 25 - 27 per hour
Work arrangement
On-site
