Support Jobs in Beale AFB, CA

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12d ago

Technical Support Specialist

SAIC Beale AFB, CA

Beale AFB, CA

12d ago

$80k - $120k/yr Full time Active Directory Application Support Atlassian

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Job Description

SAIC is seeking a Technical Support Specialist to provide Tier 0/1 user support, onboarding, and incident triage for CMCC operations at Beale AFB. This role blends hands-on help desk duties with hybrid remote work as part of the Site Support Team, supporting operators, engineers, and distributed node users in a mission-focused environment. The position is based in Beale AFB, CA with hybrid work options and offers a salary range of USD 80,001 to 120,000 per year.

Responsibilities

Provide Tier 0/1 support through walk-up assistance and Jira Service Management tickets for operators, engineers, and distributed node users.
Troubleshoot user level issues involving account access, MFA, permissions, workstation configuration, and CMCC application usage.
Resolve common connectivity issues (VPN, DNS, firewall prompts, profile sync, certificate issues) within Tier 0/1 scope.
Escalate issues beyond Tier 1 (environment, network, platform, or system-level faults) to the Lead FSR for routing to engineering/cyber teams.
Assist with user onboarding by initiating account creation requests, validating user access, and supporting basic system familiarization.
Maintain clear, accurate ticket documentation, including issue details, troubleshooting steps, and resolution notes.
Support classroom/testlab setup and operator orientation during training events and exercises.
Identify recurring issues and provide input for updates to SOPs, troubleshooting guides, and knowledge base articles.
Monitor ticket queues, notify leadership of aging or high-impact issues, and maintain SLA awareness.
Help maintain workstation configurations, peripherals, and local setup to ensure operator readiness.

Requirements

AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.
TS/SCI clearance and US citizenship.
Certifications: Security + CISSP or equivalent.
Experience delivering Tier 0/1 technical support for IT systems or mission applications.
Ability to troubleshoot common user issues across Windows/Linux clients, authentication, and basic networking.
Experience using ticketing systems (Jira Service Management or similar).
Strong customer service skills when interacting with operators and engineering personnel.
Clear, concise documentation of issues and troubleshooting actions.
Ability to work in classified environments and maintain compliance with access/security policies.

Technologies

Jira Service Management
CMCC
Confluence
GitLab
PowerShell
Bash

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