Beale AFB, CA

Support Jobs in Beale AFB, CA

2 jobs found

Include remote jobs

1mo ago

Tier 1 Network Monitor/Help Desk Support

General Dynamics Information Technology Beale AFB, CA

Beale AFB, CA

1mo ago Closed

$61k - $79k/yr Full time End User Support Help Desk Incident Management

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Tier 1 network monitoring and help desk support for the Air Force ISR mission, providing fault detection, incident response, and operational support across a global enterprise; on-site at Beale AFB, CA.

Responsibilities

Identify, isolate, and remediate anomalies across network and information processing components to support fault management
Monitor all network nodes to ensure ongoing operational integrity
Answer trouble calls and triage issues
Create and maintain trouble tickets and logs documenting anomalies and corrective actions
Review trouble and error logs to guide troubleshooting and capture performance metrics
Provide technical support to resolve issues or escalate to the appropriate level
Operate and administer network monitoring tools to support troubleshooting and trend analysis
Document network issues in the 480 ISRW approved system of record to enable trend reporting
Provide technical input for data network planning, engineering, and design
Report trouble calls to the Mission Control Center upon receipt and provide hourly updates until resolution, unless directed otherwise by the DOC Crew Commander
Deliver quarterly trend and workload metrics to the Operations Supervisor via a PowerPoint presentation

Requirements

TS/SCI clearance is required
Shift pattern: four days on, three days off, ten hour days
Minimum of three years of network operations experience
IAT Level II Security Plus certification
Demonstrated knowledge of network monitoring tools
U.S. Citizenship required
Travel: less than 10%

Technologies

480 ISRW approved system of record
PowerPoint

Salary

$61,402 - $78,775 per year

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Access to cutting edge technology to learn from

Your Impact

Support our nation's defense by enabling secure, connected operations across the globe and contributing to critical missions.

View full job page →

1mo ago

Technical Support Specialist

SAIC Beale AFB, CA

Beale AFB, CA

1mo ago Closed

$80k - $120k/yr Full time Active Directory Application Support Atlassian

This position is no longer accepting applications (closed Jul 8, 2026).

Job Description

SAIC is seeking a Technical Support Specialist to provide Tier 0/1 user support, onboarding, and incident triage for CMCC operations at Beale AFB. This role blends hands-on help desk duties with hybrid remote work as part of the Site Support Team, supporting operators, engineers, and distributed node users in a mission-focused environment. The position is based in Beale AFB, CA with hybrid work options and offers a salary range of USD 80,001 to 120,000 per year.

Responsibilities

Provide Tier 0/1 support through walk-up assistance and Jira Service Management tickets for operators, engineers, and distributed node users.
Troubleshoot user level issues involving account access, MFA, permissions, workstation configuration, and CMCC application usage.
Resolve common connectivity issues (VPN, DNS, firewall prompts, profile sync, certificate issues) within Tier 0/1 scope.
Escalate issues beyond Tier 1 (environment, network, platform, or system-level faults) to the Lead FSR for routing to engineering/cyber teams.
Assist with user onboarding by initiating account creation requests, validating user access, and supporting basic system familiarization.
Maintain clear, accurate ticket documentation, including issue details, troubleshooting steps, and resolution notes.
Support classroom/testlab setup and operator orientation during training events and exercises.
Identify recurring issues and provide input for updates to SOPs, troubleshooting guides, and knowledge base articles.
Monitor ticket queues, notify leadership of aging or high-impact issues, and maintain SLA awareness.
Help maintain workstation configurations, peripherals, and local setup to ensure operator readiness.

Requirements

AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.
TS/SCI clearance and US citizenship.
Certifications: Security + CISSP or equivalent.
Experience delivering Tier 0/1 technical support for IT systems or mission applications.
Ability to troubleshoot common user issues across Windows/Linux clients, authentication, and basic networking.
Experience using ticketing systems (Jira Service Management or similar).
Strong customer service skills when interacting with operators and engineering personnel.
Clear, concise documentation of issues and troubleshooting actions.
Ability to work in classified environments and maintain compliance with access/security policies.

Technologies

Jira Service Management
CMCC
Confluence
GitLab
PowerShell
Bash

View full job page →

Support Jobs in Beale AFB, CA

Tier 1 Network Monitor/Help Desk Support

Technical Support Specialist

Get Support Jobs in Beale AFB, CA alerts