Tier 1 Network Monitor/Help Desk Support

Tier 1 network monitoring and help desk support for the Air Force ISR mission, providing fault detection, incident response, and operational support across a global enterprise; on-site at Beale AFB, CA.

Responsibilities

• Identify, isolate, and remediate anomalies across network and information processing components to support fault management
• Monitor all network nodes to ensure ongoing operational integrity
• Answer trouble calls and triage issues
• Create and maintain trouble tickets and logs documenting anomalies and corrective actions
• Review trouble and error logs to guide troubleshooting and capture performance metrics
• Provide technical support to resolve issues or escalate to the appropriate level
• Operate and administer network monitoring tools to support troubleshooting and trend analysis
• Document network issues in the 480 ISRW approved system of record to enable trend reporting
• Provide technical input for data network planning, engineering, and design
• Report trouble calls to the Mission Control Center upon receipt and provide hourly updates until resolution, unless directed otherwise by the DOC Crew Commander
• Deliver quarterly trend and workload metrics to the Operations Supervisor via a PowerPoint presentation

Requirements

• TS/SCI clearance is required
• Shift pattern: four days on, three days off, ten hour days
• Minimum of three years of network operations experience
• IAT Level II Security Plus certification
• Demonstrated knowledge of network monitoring tools
• U.S. Citizenship required
• Travel: less than 10%

Technologies

• 480 ISRW approved system of record
• PowerPoint

Salary

$61,402 - $78,775 per year

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Access to cutting edge technology to learn from

Your Impact

Support our nation's defense by enabling secure, connected operations across the globe and contributing to critical missions.