Bend, OR

Support Jobs in Bend, OR

3 jobs found

Include remote jobs

20d ago

IT Help Desk Analyst

Central Oregon Radiology Assoc., P.C. Bend, OR

Bend, OR

20d ago

$27 - $40/hr Full time Application Support Computer Skills Customer Service

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Job Description

The IT Help Desk Analyst serves as the first point of contact for technology and applications that support day-to-day operations. This role handles Tier I support, triages and escalates more complex issues to Tier II and Tier III, and maintains accurate documentation of requests and resolutions.

Role Responsibilities

Provide timely, courteous support to internal and external clinician and administrative clients.
Receive and manage requests for assistance via telephone, voicemail, email, and in-person interactions, including evaluating, triaging, and prioritizing user-reported issues.
Diagnose and resolve technical problems related to desktop systems, clinical applications, and end-user devices using established support tools.
Recognize issues that require escalation and route them to Tier II and Tier III staff when appropriate.
Document service requests and resolution steps in the help desk ticket tracking system.
Maintain current knowledge of system information, changes, and updates.
Assist with PC and application deployment activities.
Participate in an on-call rotation to provide after-hours support.
Support IT project-based work as needed.
Follow the established Monday-Friday schedule from 8:00 AM to 5:00 PM, while also engaging in communication with managers and coworkers on an ongoing basis.
Primarily provide support on-site and report to the designated office location; occasional remote work may be permitted at supervisor discretion.
Perform other duties as assigned.

Required Qualifications

Associate degree in information technology or a related field, plus 1 year of enterprise IT support experience, or equivalent education and experience.
Demonstrated knowledge of computing hardware, operating systems, and office productivity software, with a preference for Microsoft products.
Strong technical problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.

Technologies

Microsoft products

Schedule and Work Details

Location: Bend River Mall
Full-time position, 40 hours per week; 8 hours per day, Monday-Friday
Will participate in a call rotation that can include evenings and weekends
Position Type: Full Time, non-exempt
Wages: Starting at $27.73 per hour, based on education and internal equity of current employees; salary range listed as USD 27 - 40 per hourly

Essential Duty Expectations

Regular, reliable attendance and a high level of attention to detail and accuracy are required, as even minor errors can significantly impact patients and providers.
Ability to work cohesively as part of a team and follow standard help desk procedures.
Must have a current/active driver’s license and be insurable for driving through the company insurance carrier.

Preferred Qualifications

More than two years working in support in an enterprise IT environment.
CompTIA A+ or Network+ certification and/or higher technical education or training certificates.
Healthcare experience is highly desired.
Ability to communicate problem resolution through written documentation.
General understanding of networking and connectivity support.

Benefits

Medical
Dental
Vision
401K Retirement
Paid Time Off
Sick Time Off

Education

Associate degree in information technology or related field.

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1mo ago

Technical Support Engineer

Cascade IT Services Bend, OR

Bend, OR

1mo ago Closed

$25+/hr Full time Customer Support End User Support Google Workspace

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Support first-line IT customers with end-to-end remote fixes, account security response, and hands-on troubleshooting for devices and networks.

Responsibilities

Answer new support tickets and phone calls; keep each open ticket moving until the issue is resolved and the customer confirms it works.
Provide end-to-end remote troubleshooting by connecting to customer computers through NinjaOne; include command prompt steps, PowerShell output, and screenshots for the record.
Set up new computers and user accounts: install security and management tools, join devices to Microsoft 365, and apply standard settings.
Administer Microsoft 365 and Google Workspace accounts for new hires and departures; manage licenses, passwords, and multi-factor sign-in.
Respond to Huntress security alerts (for example, unusual sign-ins or disabled antivirus) using the support playbook, escalating quickly when it matters.
Handle compromised accounts and devices: lock accounts, revoke sessions, reset passwords and multi-factor sign-in, check for malicious mailbox rules, and clean up computers after isolation.
Troubleshoot printers and scanners, including network printers, shared printers, and drivers.
Diagnose network issues at the desk: Wi-Fi, switch ports and PoE, IP addressing, mapped drives, and network storage; determine whether the issue is the internet provider, the office network, or the computer.
Fix email delivery problems such as bounces and sending limits; understand how SPF, DKIM, and DMARC impact delivery.
Support OneDrive, SharePoint, and Teams, including file sync, sharing permissions, and call quality.
Restore lost email and files using Microsoft 365 backups.
Keep computers patched and healthy; diagnose hardware problems on Windows laptops, Surfaces, and Mac devices.
Coordinate with outside vendors (internet providers, phone providers, software vendors) and understand responsibility boundaries.
Run recurring checks: device health, license counts compared to what customers pay for, and email security reports.
Document every ticket with clear public notes; when a solution repeats, convert it into a knowledge base article.

Requirements

At least 2 years of help desk or support experience.
Strong Windows 10 and 11 troubleshooting, including performance, hardware, and printing issues.
Solid macOS support experience, including setup, troubleshooting, and Microsoft 365 on a Mac.
Hands-on Microsoft 365 administration: Exchange Online, Entra ID, OneDrive, SharePoint, Teams, and licensing.
Hands-on Google Workspace administration: users, groups, email, Drive sharing, and security settings.
Device management experience enrolling and managing Windows, Mac, and mobile devices through Intune (or similar), including Autopilot, compliance policies, and app deployment.
Working knowledge of networking: IP addressing, DHCP, DNS, VLANs, Wi-Fi, switches, and firewalls.
Experience responding to security incidents such as compromised accounts and malware, not just reading alerts.
Experience with a remote management tool such as NinjaOne, Datto, or ConnectWise.
Clear, friendly written and spoken English.

Technologies

NinjaOne, PowerShell, Command Prompt
Microsoft 365 (Microsoft Exchange Online, Entra ID, OneDrive, SharePoint, Teams)
Google Workspace
Huntress
Intune, Autopilot
Datto, ConnectWise
Networking: DHCP, DNS, VLANs
Email authentication: SPF, DKIM, DMARC
OS: Windows 10, Windows 11, macOS
Microsoft 365 backups

Benefits

Paid time off
Retirement plan

Schedule and Work Details

Full time, Monday to Friday, about 8:00 to 17:00 Pacific
Work Location: In person (onsite)
Company laptop provided
Two-month evaluation period for both sides, with a pay review at the end
Pay for certification exams; uses AI tools such as Claude every day to work faster
Location: Bend, OR
Salary: USD 25 per hourly
Expected hours: 40.0 per week
Benefits included: Paid time off, retirement plan

What Good Looks Like

Customers do not have to chase updates; the team communicates when waiting on either side.
Every ticket receives an update before end of day, including “still working on it.”
Tickets close only after customer confirmation.
Remote sessions do not end mid-fix without explaining what was done and what comes next.
Findings are recorded in the ticket where customers and the team can see them.
Time is logged accurately because some customers bill based on it.
Reachable in team chat during Pacific business hours.
If blocked for about 30 minutes, the support engineer asks for help.

Nice to Have

Scripting in PowerShell or Bash to automate routine fixes and checks
Huntress (or another security tool)
Bitdefender
Active Directory and Windows Server
UniFi or Cisco networking
Email authentication: SPF, DKIM, DMARC
Microsoft 365 backup tools
HIPAA experience with healthcare or dental offices
Phones and tablets
Any CompTIA, Microsoft, or Cisco certification

How to Apply

Apply with your resume and a short note describing one support problem you solved and how you explained the fix to the customer.
Shortlisted candidates complete a practical test (about 60 to 90 minutes): a live remote session on a staged problem, a compromised account scenario, and a written customer reply.

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4mo ago

Technical Support Lead

PrideStaff Bend, OR

Bend, OR

4mo ago Closed

$24 - $30/hr Full time Application Support Customer Relationship Management (CRM) Customer Service

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Benefits and culture

This onsite, Bend, Oregon role offers stability, a clear growth path, and competitive compensation. You will support a local manufacturing client at senior levels, guiding support processes to maximize customer satisfaction while collaborating closely with cross-functional teams. PrideStaff connects you to a broad network of opportunities across more than 3,000 employers, with options that range from temporary assignments to full-time roles.

Onsite in Bend, Oregon with in-person collaboration across teams.
Competitive pay at $24 - $30 per hour.
Full-time schedule from Monday through Friday.
Leadership growth with a defined path to Technical Support Manager as the team expands.
Impact on product adoption through successful launches of new product lines and ongoing customer adoption.
Process and automation focus to improve internal documentation, support workflows, and tools, including AI bot training.
Cross-functional collaboration across customer success, sales, engineering, operations, and service teams.
Broad career network access to opportunities with thousands of employers.

Responsibilities

Provide professional technical support to customers via phone, email, and support systems.
Answer questions and troubleshoot Windows-based software configuration, installation, networking, and monitoring products.
Manage and document support cases clearly in Zendesk and, over time, Salesforce Service Cloud or a similar platform.
Follow up with customers to ensure issues are resolved in a timely and professional manner.
Escalate complex issues to engineering, product, or service teams as needed.
Help improve support processes, internal documentation, and customer-facing resources.
Track common issues and surface trends to internal stakeholders.
Support KPIs related to responsiveness, ticket resolution, ticket volume, and customer satisfaction.
Partner with customer success, sales, and solutions engineering to ensure smooth handoffs and identify expansion opportunities.
Contribute to the development of support automation, AI bot training, and other tools that enhance efficiency and the customer experience.
Support the successful launch and ongoing adoption of new product lines.

Requirements

Experience in a technical support, applications support, customer support lead, or similar role.
Strong technical aptitude and comfort troubleshooting software, networking, and hardware-related issues.
Ability to assist customers with configuration, installation, and connectivity troubleshooting.
Ability to explain technical information clearly to both technical and non-technical audiences.
Strong communication, organizational, and problem-solving skills.
Experience supporting customers over the phone and through case-based support systems.
Ability to work onsite in Bend, Oregon.
Comfortable collaborating across customer success, sales, engineering, operations, and service teams.

Technologies

Zendesk
Salesforce Service Cloud
Jira
Confluence

Career growth

This position is designed as a leadership track within the evolving support organization, offering a clear path to Technical Support Manager as the team and function grow.

Work schedule

Full-time, Monday through Friday, onsite in Bend, Oregon.

Company overview

PrideStaff offers a range of rewarding career options, from flexible temporary assignments to full-time roles. With offices across the country, PrideStaff provides an inside track to great jobs with more than 3,000 employers.

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Support Jobs in Bend, OR

IT Help Desk Analyst

Technical Support Engineer

Technical Support Lead

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