Support Jobs in Bethel, CT

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Yukon-Kuskokwim Health Corporation Bethel, CT

Bethel, CT

Today

$21+/hr Full time Application Support Computer Skills End User Support

Support users across corporate hardware and software by handling help requests, keeping accurate call records, and escalating issues when needed.

Triaging incoming phone calls from end users
Prioritizing, documenting, and resolving help requests on corporate hardware and software
Escalating end user issues when a problem requires additional support
Maintaining and logging all support calls in the support center database application for call tracking and SLA requirements
Acting as an operator in place of other roles, as needed

Education: High School Diploma or equivalent
Experience: 1 year of general desktop experience with hardware and business applications such as word processing, databases, spreadsheets, and operating systems (preferred)
Driver status: Valid drivers license or equivalent
Certification: A+ certification preferred
Ability to use a personal computer and personal cell phone
Personal high-speed internet access
Basic understanding of computer technology and common terms including operating systems, hardware, office automation applications, and peripheral installations (printers, scanners, monitors, etc.)
No supervisory responsibilities
No on call responsibilities

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