Service Desk Technician
Job Description
Support users across corporate hardware and software by handling help requests, keeping accurate call records, and escalating issues when needed.
Responsibilities
- Triaging incoming phone calls from end users
- Prioritizing, documenting, and resolving help requests on corporate hardware and software
- Escalating end user issues when a problem requires additional support
- Maintaining and logging all support calls in the support center database application for call tracking and SLA requirements
- Acting as an operator in place of other roles, as needed
Requirements
- Education: High School Diploma or equivalent
- Experience: 1 year of general desktop experience with hardware and business applications such as word processing, databases, spreadsheets, and operating systems (preferred)
- Driver status: Valid drivers license or equivalent
- Certification: A+ certification preferred
- Ability to use a personal computer and personal cell phone
- Personal high-speed internet access
- Basic understanding of computer technology and common terms including operating systems, hardware, office automation applications, and peripheral installations (printers, scanners, monitors, etc.)
- No supervisory responsibilities
- No on call responsibilities
Compensation & Employment Details
- Salary: USD 21 per hourly
- Pay range minimum: 21.78
- Employment type: Regular
- Time type: Full time
- Hours per week: 40
- FLSA exempt: No
- Location: Bethel, CT (onsite)
Benefits
- Generous PTO starting at 4.5 weeks per year, accrued over time
- Eleven paid holidays
- Comprehensive healthcare coverage
- Life and Disability Insurance
- Flexible Spending Account
- Retirement plans
- Employee Wellness Center
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