Binghamton, NY

Support Jobs in Binghamton, NY

2 jobs found

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Today

IT Support Technician

Red Barn Technology Group, Inc. Binghamton, NY

Binghamton, NY

Today

$20 - $24/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

This on-site IT Support Technician role in Binghamton, NY offers a competitive hourly range of $20-$24, a strong benefits package, and opportunities for professional growth. You will work with business clients to diagnose and resolve hardware, software, and network issues with a focus on Microsoft 365 and Active Directory, delivering reliable and courteous support in a collaborative environment.

Benefits

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Responsibilities

Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues for desktops, laptops, mobile devices, printers, and peripherals
Install, configure, maintain, and upgrade computer hardware and software
Troubleshoot Windows operating systems, Microsoft 365, and common business applications
Assist with network, wireless, VPN, printer, and internet connectivity issues
Create, modify, and manage user accounts and permissions in Microsoft 365 and Active Directory
Provide remote and onsite technical support for business customers
Manage and update service tickets by documenting issues, resolutions, and follow-up actions
Track customer requests, contract hours, mileage, and inventory
Assist with customer invoicing and preparing sales quotations
Maintain professional, courteous, and proactive communication with customers throughout the support process
Perform other related duties as assigned

Requirements

Experience troubleshooting Windows computers, hardware, software, and common business applications
Basic understanding of networking concepts including TCP/IP, DNS, Wi-Fi, VPNs, and internet connectivity
Experience with Microsoft 365 / Office 365
Strong analytical and problem-solving skills with a logical approach to troubleshooting
Excellent communication and customer service skills
Takes ownership of problems and follows them through to resolution while keeping customers informed
Self-motivated with the ability to work independently and manage multiple priorities
Strong organizational and documentation skills
Valid driver's license with a clean driving record
Willingness to travel to customer locations throughout the Southern Tier and surrounding areas
Ability to lift up to 50 pounds

Technologies

Microsoft 365
Active Directory
Windows
Windows Server
iOS
Android
Virtualization
Backup solutions

Application Question

Describe a time you helped a non-technical user with a computer, software, or login issue. How did you explain the problem in simple terms, and what was the result?

Ability to commute

Binghamton, NY 13901 (Required)

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1mo ago

Tier 2 IT Helpdesk Technician

Bedrock Technology Binghamton, NY

Binghamton, NY

1mo ago Closed

$55k - $65k/yr Full time Active Directory Connectwise End User Support

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

Bedrock Technology offers a collaborative culture, clear paths for professional growth, and a comprehensive benefits package. This on-site Tier 2 IT Helpdesk Technician role is based in Binghamton, NY, and provides the opportunity to move beyond basic fixes into deeper escalations, system administration support, and hands-on IT project work. Join a fast-growing managed services provider and IT consultancy committed to delivering excellent client service and ongoing employee development.

Responsibilities

Handle escalated tickets by taking ownership of Tier 1 issues that require deeper investigation, including software conflicts, connectivity problems, and account or permission concerns.
Provide hands-on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and macOS environments.
Create, modify, and disable user accounts in Active Directory and Microsoft 365; manage mailboxes, distribution lists, and licensing.
Diagnose basic LAN and Wi-Fi connectivity issues, VPN access problems, and escalate more complex network faults when needed.
Image, configure, and deploy laptops and desktops; manage devices through Intune or similar MDM platforms.
Troubleshoot Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive for end users.
Document all work thoroughly, update knowledge base articles, and contribute to team standard operating procedures.
Escalate intelligently to Tier 3 with clear, detailed handoff notes to speed resolution.
Assist with IT projects including hardware refreshes, software rollouts, and office moves.

Requirements

2 to 4 years of experience in IT support or helpdesk roles.
Strong troubleshooting skills in Windows 10/11 environments.
Working knowledge of Active Directory including user and group management, password resets, and OU structures.
Hands-on experience with Microsoft 365 products such as Outlook, Teams, SharePoint, and OneDrive.
Familiarity with remote support tools (for example ScreenConnect, TeamViewer, ConnectWise, Splashtop).
Understanding of basic networking concepts including IP addressing, DNS, DHCP, VPN, and VLANs.
Experience with ticketing systems such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or similar tools.
Strong communication skills with the ability to explain technical issues clearly to non-technical users.

Technologies

Windows 10/11
Active Directory
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Remote support tools (ScreenConnect, TeamViewer, ConnectWise, Splashtop)
Intune
macOS
Azure AD / Entra ID, PowerShell
Jira, ServiceNow, Freshservice, Zendesk
VPN

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off
Parental leave
Professional development assistance and certification reimbursement
Collaborative, supportive team environment
Clear path to growth into Tier 3 or Systems Administrator roles

About the role

Bedrock Technology is a fast growing managed services provider and IT consultancy focused on delivering excellent service, ongoing professional growth, and strong client outcomes. We are seeking a reliable, technically capable mid‑level IT professional to join the support team. The role centers on handling escalations from Tier 1, collaborating with Tier 3 engineers, and tackling increasingly complex user and systems issues. This position is on site in the Binghamton, NY area, with in-person daily reporting to the office.

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Support Jobs in Binghamton, NY

IT Support Technician

Tier 2 IT Helpdesk Technician

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