Support Jobs in Binghamton, NY

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1d ago

Tier 2 IT Helpdesk Technician

Bedrock Technology Binghamton, NY

Binghamton, NY

1d ago

$55k - $65k/yr Full time Active Directory Connectwise End User Support

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Job Description

Bedrock Technology offers a collaborative culture, clear paths for professional growth, and a comprehensive benefits package. This on-site Tier 2 IT Helpdesk Technician role is based in Binghamton, NY, and provides the opportunity to move beyond basic fixes into deeper escalations, system administration support, and hands-on IT project work. Join a fast-growing managed services provider and IT consultancy committed to delivering excellent client service and ongoing employee development.

Responsibilities

Handle escalated tickets by taking ownership of Tier 1 issues that require deeper investigation, including software conflicts, connectivity problems, and account or permission concerns.
Provide hands-on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and macOS environments.
Create, modify, and disable user accounts in Active Directory and Microsoft 365; manage mailboxes, distribution lists, and licensing.
Diagnose basic LAN and Wi-Fi connectivity issues, VPN access problems, and escalate more complex network faults when needed.
Image, configure, and deploy laptops and desktops; manage devices through Intune or similar MDM platforms.
Troubleshoot Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive for end users.
Document all work thoroughly, update knowledge base articles, and contribute to team standard operating procedures.
Escalate intelligently to Tier 3 with clear, detailed handoff notes to speed resolution.
Assist with IT projects including hardware refreshes, software rollouts, and office moves.

Requirements

2 to 4 years of experience in IT support or helpdesk roles.
Strong troubleshooting skills in Windows 10/11 environments.
Working knowledge of Active Directory including user and group management, password resets, and OU structures.
Hands-on experience with Microsoft 365 products such as Outlook, Teams, SharePoint, and OneDrive.
Familiarity with remote support tools (for example ScreenConnect, TeamViewer, ConnectWise, Splashtop).
Understanding of basic networking concepts including IP addressing, DNS, DHCP, VPN, and VLANs.
Experience with ticketing systems such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or similar tools.
Strong communication skills with the ability to explain technical issues clearly to non-technical users.

Technologies

Windows 10/11
Active Directory
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Remote support tools (ScreenConnect, TeamViewer, ConnectWise, Splashtop)
Intune
macOS
Azure AD / Entra ID, PowerShell
Jira, ServiceNow, Freshservice, Zendesk
VPN

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off
Parental leave
Professional development assistance and certification reimbursement
Collaborative, supportive team environment
Clear path to growth into Tier 3 or Systems Administrator roles

About the role

Bedrock Technology is a fast growing managed services provider and IT consultancy focused on delivering excellent service, ongoing professional growth, and strong client outcomes. We are seeking a reliable, technically capable mid‑level IT professional to join the support team. The role centers on handling escalations from Tier 1, collaborating with Tier 3 engineers, and tackling increasingly complex user and systems issues. This position is on site in the Binghamton, NY area, with in-person daily reporting to the office.

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