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Red Barn Technology Group, Inc.

IT Support Technician

Red Barn Technology Group, Inc.
Binghamton, NY $20 - $24/hr Full time Posted 6d ago
Active Directory Application Support Cloud Platforms End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations It Service Management IT Services Microsoft 365 Office 365 Remote Support Technical Support Windows
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Job Description

This on-site IT Support Technician role in Binghamton, NY offers a competitive hourly range of $20-$24, a strong benefits package, and opportunities for professional growth. You will work with business clients to diagnose and resolve hardware, software, and network issues with a focus on Microsoft 365 and Active Directory, delivering reliable and courteous support in a collaborative environment.

Benefits

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Responsibilities

  • Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues for desktops, laptops, mobile devices, printers, and peripherals
  • Install, configure, maintain, and upgrade computer hardware and software
  • Troubleshoot Windows operating systems, Microsoft 365, and common business applications
  • Assist with network, wireless, VPN, printer, and internet connectivity issues
  • Create, modify, and manage user accounts and permissions in Microsoft 365 and Active Directory
  • Provide remote and onsite technical support for business customers
  • Manage and update service tickets by documenting issues, resolutions, and follow-up actions
  • Track customer requests, contract hours, mileage, and inventory
  • Assist with customer invoicing and preparing sales quotations
  • Maintain professional, courteous, and proactive communication with customers throughout the support process
  • Perform other related duties as assigned

Requirements

  • Experience troubleshooting Windows computers, hardware, software, and common business applications
  • Basic understanding of networking concepts including TCP/IP, DNS, Wi-Fi, VPNs, and internet connectivity
  • Experience with Microsoft 365 / Office 365
  • Strong analytical and problem-solving skills with a logical approach to troubleshooting
  • Excellent communication and customer service skills
  • Takes ownership of problems and follows them through to resolution while keeping customers informed
  • Self-motivated with the ability to work independently and manage multiple priorities
  • Strong organizational and documentation skills
  • Valid driver's license with a clean driving record
  • Willingness to travel to customer locations throughout the Southern Tier and surrounding areas
  • Ability to lift up to 50 pounds

Technologies

  • Microsoft 365
  • Active Directory
  • Windows
  • Windows Server
  • iOS
  • Android
  • Virtualization
  • Backup solutions

Application Question

Describe a time you helped a non-technical user with a computer, software, or login issue. How did you explain the problem in simple terms, and what was the result?

Ability to commute

Binghamton, NY 13901 (Required)

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