Support Jobs in Campbell, CA

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IT Helpdesk Support Specialist

VAST Data Campbell, CA

Campbell, CA

Today

Full time Application Support Atlassian Computer Skills

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Job Description

As an IT Helpdesk Support Specialist at VAST Data, you will provide first-point-of-contact technical support to employees and help resolve hardware, software, and network issues.

Responsibilities

Deliver timely, effective helpdesk support to end-users through tickets, email, and in-person support
Troubleshoot and resolve issues involving hardware, software, and networks
Support Windows and macOS environments for laptops, desktops, and connected peripherals
Manage user accounts and access permissions using JumpCloud
Administer user email and groups in Google WorkSpace
Support and maintain company applications including the Atlassian suite (e.g., Jira, Confluence) and Slack
Administer and troubleshoot Zoom Rooms systems to support smooth video conferencing
Handle employee lifecycle tasks: onboarding and offboarding, including new user account setup, hardware configuration, and access permission changes
Coordinate device logistics by shipping laptops to new hires and picking up devices after offboarding
Manage IT procurement including sourcing, ordering, and inventory management for hardware and software
Document troubleshooting steps and outcomes to build a knowledge base
Keep accurate records of support requests and resolutions
Provide training and support to end-users on various software and hardware applications

Requirements

Proven experience in a Helpdesk or IT support role
Strong knowledge of Windows and macOS operating systems
Experience troubleshooting hardware and software issues
Familiarity with JumpCloud and Google WorkSpace for user management
Experience supporting Atlassian suite applications such as Jira and Confluence
Knowledge of Zoom Rooms and video conferencing systems
Proficiency providing support for Slack
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to prioritize and manage multiple tasks effectively
Excellent organizational and time-management skills
Ability to work independently and as part of a team
IT procurement experience is a plus

Technology Stack

JumpCloud
Google WorkSpace
Atlassian suite (Jira, Confluence)
Slack
Zoom Rooms
Windows
macOS

Location: Campbell, CA (onsite)

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