IT Helpdesk Support Specialist

As an IT Helpdesk Support Specialist at VAST Data, you will provide first-point-of-contact technical support to employees and help resolve hardware, software, and network issues.

Responsibilities

• Deliver timely, effective helpdesk support to end-users through tickets, email, and in-person support
• Troubleshoot and resolve issues involving hardware, software, and networks
• Support Windows and macOS environments for laptops, desktops, and connected peripherals
• Manage user accounts and access permissions using JumpCloud
• Administer user email and groups in Google WorkSpace
• Support and maintain company applications including the Atlassian suite (e.g., Jira, Confluence) and Slack
• Administer and troubleshoot Zoom Rooms systems to support smooth video conferencing
• Handle employee lifecycle tasks: onboarding and offboarding, including new user account setup, hardware configuration, and access permission changes
• Coordinate device logistics by shipping laptops to new hires and picking up devices after offboarding
• Manage IT procurement including sourcing, ordering, and inventory management for hardware and software
• Document troubleshooting steps and outcomes to build a knowledge base
• Keep accurate records of support requests and resolutions
• Provide training and support to end-users on various software and hardware applications

Requirements

• Proven experience in a Helpdesk or IT support role
• Strong knowledge of Windows and macOS operating systems
• Experience troubleshooting hardware and software issues
• Familiarity with JumpCloud and Google WorkSpace for user management
• Experience supporting Atlassian suite applications such as Jira and Confluence
• Knowledge of Zoom Rooms and video conferencing systems
• Proficiency providing support for Slack
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to prioritize and manage multiple tasks effectively
• Excellent organizational and time-management skills
• Ability to work independently and as part of a team
• IT procurement experience is a plus

Technology Stack

• JumpCloud
• Google WorkSpace
• Atlassian suite (Jira, Confluence)
• Slack
• Zoom Rooms
• Windows
• macOS

Location: Campbell, CA (onsite)