Cape Canaveral, FL

Support Jobs in Cape Canaveral, FL

2 jobs found

Include remote jobs

Today

Help Desk Technician I

Canaveral Port Authority Cape Canaveral, FL

Cape Canaveral, FL

Today

Full time Application Support Azure Ad / Entra Id Customer Support

Apply Now

Job Description

Provide front-line help desk support for on-site and remote users while troubleshooting routine endpoint, application, connectivity, and access issues.

Responsibilities

Act as the primary IT point of contact by receiving, logging, prioritizing, categorizing, and documenting help desk requests received by phone and email
Respond promptly and professionally; troubleshoot and resolve routine issues
Communicate status through completion and escalate complex issues per established procedures
Monitor systems alerts and respond or report as required
Deliver Level 1 support for endpoints, printers and peripherals, applications, printing services, audiovisual systems, and telecommunications services including Microsoft Teams calling and voicemail
Support basic LAN and WAN connectivity issues using standard tools
Provide support for external CPA clients as needed
Set up, image, deploy, and troubleshoot user devices and related hardware using approved deployment and remote monitoring and management tools
Preferred familiarity with Microsoft Intune, Microsoft Deployment Toolkit, and comparable remote monitoring and management tools
Maintain accurate IT equipment inventory in the help desk asset management system
Create, modify, and disable user accounts and network access based on approved onboarding, role-change, and separation requests
Advise and train users on hardware, software, and processes
Write basic procedures, troubleshooting notes, and knowledge-based articles
Support senior IT Operations staff on projects; when assigned ownership of an individual project, coordinate planning, timelines, milestones, status updates, and completion
Participate in rotating after-hours on-call coverage and scheduled on-site weekend coverage
Maintain current knowledge of technologies required to support end users
Maintain confidentiality and perform other duties as assigned, which may include work not listed in this description
Emergency conditions may require employees to be recalled to work and perform emergency or recovery duties outside normal responsibilities and regular working hours

Requirements

Associate of Arts or Associate of Science degree in information technology, computer science, or a related field; or 2 years of job-related experience in end-user technical support, computer operations, systems administration, or a related technical area
Experience supporting Microsoft cloud and endpoint environments, including Windows, Microsoft Entra ID, Microsoft 365 (OneDrive, Teams), Microsoft Defender, and Microsoft Intune
Experience with Apple products (iPad, MacBook, macOS) and iOS/Android mobile devices
Experience working in a networking environment
Current Microsoft role-based certification related to endpoint administration or desktop support is preferred
CompTIA Security+ required at hire or must be obtained within 90 days
Communicates clearly and professionally; prepares accurate technical documentation; explains technical details for technical and non-technical audiences
Demonstrated responsiveness and customer service, including effective collaboration with senior business and client contacts
Strong critical thinking and problem-solving skills, including researching and using third-party support to resolve issues
Ability to organize and prioritize multiple assignments to meet deadlines; provides weekly status reports on assigned tickets and projects
High work ethic and attention to detail; ability to follow work through to completion
Knowledge and experience installing, maintaining, and troubleshooting systems and software
Must have and maintain a valid Florida driver’s license or obtain one within 30 days
Must secure a Transportation Worker Identification Credential (TWIC) within 30 days

Technologies

Windows
Microsoft Entra ID
Microsoft 365
OneDrive
Teams
Microsoft Defender
Microsoft Intune
Microsoft Deployment Toolkit
Apple products (iPad, MacBook, macOS)
iOS
Android
Microsoft Teams calling and voicemail

Physical / Environmental Requirements

Light physical effort in sedentary to light work
May involve lifting, carrying, pushing, and/or pulling of light weight objects (20-50 pounds)
Flexibility required; likely evening/weekend work and participation in on-call rotation
Office environment; ability to travel to and from other offices/buildings

View full job page →

2mo ago

IT Support Technician

SpaceX Cape Canaveral, FL

Cape Canaveral, FL

2mo ago Closed

Full time Asset Management Av Support Computer Skills

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

Onsite IT Support Technician at SpaceX in Cape Canaveral, responsible for end-user IT services, hardware and software troubleshooting, asset lifecycle management, and network support in collaboration with IT engineering groups.

Responsibilities

Deliver 1st through 3rd tier support to SpaceX staff.
Oversee on site inventory and the full lifecycle of IT assets.
Procure, configure, and deploy computer hardware and mobile cellular devices.
Troubleshoot software and hardware issues, both in person and remotely.
Configure and troubleshoot desktop, label, and large multifunction printers.
Provide network support and troubleshooting, from device connectivity to VLAN configuration.
Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
Develop new workflows and solutions, collaborating directly with IT engineering groups and other internal/external resources to resolve complex issues.
Produce instructional documentation and translate highly technical ideas into terms usable by non-technical colleagues.

Requirements

High school diploma or equivalency certificate.
1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
Experience supporting Microsoft technologies.

Technologies

Microsoft technologies
Mac iOS
Linux
audio-visual equipment
A+, Network+, MCSE

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Additional Requirements

Must be physically fit enough to regularly lift up to 25 lbs for duties (e.g., delivering computers, unpacking and rack-mounting equipment).
Must have valid driver's license.
Ability to pass an Air Force background check for Cape Canaveral.
Must be willing to work all shifts, overtime, and/or weekends as needed.

View full job page →

Support Jobs in Cape Canaveral, FL

Help Desk Technician I

IT Support Technician

Get Support Jobs in Cape Canaveral, FL alerts