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SpaceX

IT Support Technician

SpaceX
Cape Canaveral, FL Full time Posted 2d ago
Asset Management Av Support Computer Skills Device Provisioning End User Support Hardware Support Help Desk Support Information Technology (IT) IT Operations IT Services Level II Network Support Onsite Remote Support Technical Support Windows
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Job Description

Onsite IT Support Technician at SpaceX in Cape Canaveral, responsible for end-user IT services, hardware and software troubleshooting, asset lifecycle management, and network support in collaboration with IT engineering groups.

Responsibilities

  • Deliver 1st through 3rd tier support to SpaceX staff.
  • Oversee on site inventory and the full lifecycle of IT assets.
  • Procure, configure, and deploy computer hardware and mobile cellular devices.
  • Troubleshoot software and hardware issues, both in person and remotely.
  • Configure and troubleshoot desktop, label, and large multifunction printers.
  • Provide network support and troubleshooting, from device connectivity to VLAN configuration.
  • Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
  • Develop new workflows and solutions, collaborating directly with IT engineering groups and other internal/external resources to resolve complex issues.
  • Produce instructional documentation and translate highly technical ideas into terms usable by non-technical colleagues.

Requirements

  • High school diploma or equivalency certificate.
  • 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
  • Experience supporting Microsoft technologies.

Technologies

  • Microsoft technologies
  • Mac iOS
  • Linux
  • audio-visual equipment
  • A+, Network+, MCSE

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Additional Requirements

  • Must be physically fit enough to regularly lift up to 25 lbs for duties (e.g., delivering computers, unpacking and rack-mounting equipment).
  • Must have valid driver's license.
  • Ability to pass an Air Force background check for Cape Canaveral.
  • Must be willing to work all shifts, overtime, and/or weekends as needed.

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