Carson City, NV

Support Jobs in Carson City, NV

2 jobs found

Include remote jobs

Today

Help Desk Analyst

Acro corp Carson City, NV

Carson City, NV

Today

$22 - $22/hr Full time Active Directory Customer Support End User Support

Apply Now

Job Description

The Help Desk Analyst role supports end users with tier-one network and systems assistance in an onsite setting in Carson City, NV. The position includes service desk request tracking, user provisioning, and problem resolution within an agile project management environment for a contract term of 12+ months.

Location and Schedule

Carson City, NV (onsite). Shift hours are 7:30 am to 4:30 pm. Pay rate is $22/hour.

Role Summary

In this role, you will handle customer technical requests in a non-scripted environment, establish new users, maintain user information in Active Directory, and support Service Desk operations. Work is performed in an agile environment, with assigned tasks completed according to State specifications and standards set by the NDOT Desktop Support Manager.

Responsibilities

Provide tier-one network and systems support by answering, responding, and solving customer technical requests in a non-scripted environment.
Set up new users, including network and email accounts, and maintain accurate and complete user information in Active Directory.
Maintain Service Desk request tracking software and utilities, monitor Service Desk user support, and record and track all Service Desk activities.
Assist with asset management of computers, peripheral devices, and printers.
Write customer communications, processes, and other customer-facing documentation.
Proactively monitor, analyze, and troubleshoot information technology issues, then own, follow up on, and drive problem resolution.
Work within an agile project management environment.
Complete assigned work per the specifications and standards established by the State and the NDOT Desktop Support Manager.

Requirements

Solid knowledge of Service Desk and Customer Support center operations.
Minimum 2 years hands-on experience troubleshooting hardware and software products, including (but not limited to): desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
Proactive problem-solving approach.
Ability to manage multiple projects, activities, and tasks simultaneously.
Excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers as needed to train or advise them on IT issues.

Technologies

Active Directory
Microsoft Windows
Microsoft Office
Wired LAN/WAN
VPN
Antivirus
Remote access technologies
Mobile devices
Agile project management environment

Certifications (Ideal)

CompTIA A+
CompTIA Network+
CompTIA Security +
MCSA: Windows 10
MCSE: Desktop Infrastructure
ITIL
Udemy IT Help Desk Professional

View full job page →

1d ago

Help Desk Technician

i3Tech Carson City, NV

Carson City, NV

1d ago

$24 - $24/hr Contract Active Directory Customer Support End User Support

Apply Now

Job Description

Join i3Tech as a Help Desk Technician on a one-year 1099 contract based in Carson City, NV. This 100% onsite role supports end users with tier-one network and systems assistance, user setup, ticket tracking, asset support, and proactive troubleshooting. If you enjoy resolving issues in a fast, hands-on environment, this position offers a clear path to keep IT services running smoothly for customers and internal teams.

Responsibilities

Provide tier-one network and systems support by answering, responding to, and solving technical requests in a non-scripted environment.
Set up new users, including network and email accounts, while maintaining accurate and complete user information in Active Directory.
Maintain and use Service Desk request tracking software and utilities, monitoring support activity and recording and tracking all Service Desk actions.
Support asset management for computers, peripheral devices, and printers.
Write customer-facing communications, processes, and documentation.
Proactively monitor, analyze, and troubleshoot IT issues, then own, follow up on, and drive problem resolution.
Work within an agile project management environment.
Complete assigned work according to State and NDOT Desktop Support Manager specifications and standards.

Requirements

Solid knowledge of Service Desk and Customer Support center operations.
Minimum 2 years of hands-on experience troubleshooting hardware and software, including desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
Proactive mindset with the ability to solve problems.
Ability to handle multiple projects, activities, and tasks simultaneously.
Excellent customer service, interpersonal, and communication skills, including explaining technical information and supporting training or advice as needed.
Ideal credentials include one or more: CompTIA A+, CompTIA Network+, CompTIA Security+, MCSA: Windows 10, MCSE: Desktop Infrastructure, ITIL, or Udemy IT Help Desk Professional.
Other vendor or vendor-neutral networking certifications may be considered case-by-case.
English required.
Local requirement: only Carson City area candidates can be considered (no exceptions).

Job Details

Location: Carson City, NV (100% on-site; in person). Preferred: Carson City, NV 89701.
Pay: $24.00 per hour (1099 contract).
Duration: one-year contract with possibility of extension.
Education: High school or equivalent (required).
Experience: hardware and software troubleshooting: 2 years (required).

View full job page →

Support Jobs in Carson City, NV

Help Desk Analyst

Help Desk Technician

Get Support Jobs in Carson City, NV alerts