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i3Tech

Help Desk Technician

i3Tech
Carson City, NV $25 - $25/hr Contract Posted 27d ago
Active Directory Computer Skills Customer Service Customer Support End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Services Onsite Technical Support Windows Windows 10 Windows Support
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Job Description

i3Tech is hiring a Help Desk Technician for a 100% on-site role in Carson City, NV, supporting customers through day-to-day help desk and customer support operations. This is a contract position with pay of $25/hr (1099) and a commitment of at least one year from the start of the contract.

In this position, you’ll combine troubleshooting skills across common hardware and software platforms with customer-focused communication. The role is based in person, and local candidates are required.

Responsibilities

  • Apply strong knowledge of Service Desk and Customer Support center operations.
  • Deliver excellent customer service with strong interpersonal and communication skills.
  • Explain technical information to customers when needed to help train and advise them on information technology issues.

Requirements

  • Solid knowledge of Service Desk and Customer Support center operations.
  • Minimum two (2) years of hands-on experience troubleshooting hardware and software, including desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
  • Proactive approach to problem-solving.
  • Ability to manage multiple projects, activities, and tasks at the same time.
  • Excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers to support training and guidance on IT issues.
  • High school or equivalent.
  • Preferred certifications include one or more of: CompTIA A+, CompTIA Network+, CompTIA Security+, MCSA: Windows 10, MCSE: Desktop Infrastructure, ITIL.

Tech Stack

  • Microsoft Windows
  • Microsoft Office products
  • Microsoft Active Directory
  • Wired LAN/WAN
  • VPN
  • Antivirus
  • Remote access technologies
  • Mobile devices
  • Desktops, laptop/tablets, printers
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • MCSA: Windows 10
  • MCSE: Desktop Infrastructure
  • ITIL

Location: Carson City, NV (100% on-site; local candidates only)
Schedule: 40.0 hours per week
Pay: $25.00 per hour (1099 contract)
Duration: at least one year from the start of the contract
Language: English (Required)
Experience: Hands-on helpdesk (2 years, Required)

Application question: Where do you currently live (must already live in the Reno/Carson City area)?

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