Help Desk Technician

Join i3Tech as a Help Desk Technician on a one-year 1099 contract based in Carson City, NV. This 100% onsite role supports end users with tier-one network and systems assistance, user setup, ticket tracking, asset support, and proactive troubleshooting. If you enjoy resolving issues in a fast, hands-on environment, this position offers a clear path to keep IT services running smoothly for customers and internal teams.

Responsibilities

• Provide tier-one network and systems support by answering, responding to, and solving technical requests in a non-scripted environment.
• Set up new users, including network and email accounts, while maintaining accurate and complete user information in Active Directory.
• Maintain and use Service Desk request tracking software and utilities, monitoring support activity and recording and tracking all Service Desk actions.
• Support asset management for computers, peripheral devices, and printers.
• Write customer-facing communications, processes, and documentation.
• Proactively monitor, analyze, and troubleshoot IT issues, then own, follow up on, and drive problem resolution.
• Work within an agile project management environment.
• Complete assigned work according to State and NDOT Desktop Support Manager specifications and standards.

Requirements

• Solid knowledge of Service Desk and Customer Support center operations.
• Minimum 2 years of hands-on experience troubleshooting hardware and software, including desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
• Proactive mindset with the ability to solve problems.
• Ability to handle multiple projects, activities, and tasks simultaneously.
• Excellent customer service, interpersonal, and communication skills, including explaining technical information and supporting training or advice as needed.
• Ideal credentials include one or more: CompTIA A+, CompTIA Network+, CompTIA Security+, MCSA: Windows 10, MCSE: Desktop Infrastructure, ITIL, or Udemy IT Help Desk Professional.
• Other vendor or vendor-neutral networking certifications may be considered case-by-case.
• English required.
• Local requirement: only Carson City area candidates can be considered (no exceptions).

Job Details

• Location: Carson City, NV (100% on-site; in person). Preferred: Carson City, NV 89701.
• Pay: $24.00 per hour (1099 contract).
• Duration: one-year contract with possibility of extension.
• Education: High school or equivalent (required).
• Experience: hardware and software troubleshooting: 2 years (required).