Support Jobs in Cartersville, GA

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IT Technical Support

Aquafil USA, Inc. Cartersville, GA

Cartersville, GA

Today

$65k - $70k/yr Full time Computer Skills Customer Support Desktop Support

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Job Description

Aquafil USA, Inc. offers an on-site IT Technical Support role in Cartersville, GA, with a salary range of USD 65,000 - 70,000 per year. You will support day-to-day technology for employees and help keep the IT team running smoothly by troubleshooting issues, maintaining workstations, and assisting the IT Manager with internal support.

What you’ll do

Provide fast, effective helpdesk support by analyzing needs, resolving issues, and aiming for end-user satisfaction.
Monitor and process service requests using first in, first out and priority to ensure timely handling.
Modify configurations and utilities for local workstations, including software default settings.
Document internal procedures to support consistent IT operations.
Assist with onboarding by setting up and configuring PCs for new employees using established standards.
Ensure each workstation is provisioned with the required equipment (phone, computer, monitor, keyboard, mouse, and any specialized items).
Install, test, and configure new workstations, peripheral equipment, and software.
Maintain inventory of company equipment and manage software license tracking.
Identify issues that require escalation and report them to the IT Manager.
Assign users and computers with appropriate access to file directories and programs.
Perform timely hardware and software upgrades as required.
Complete other duties and projects as assigned.
Follow Aquafil’s Recycling Guidelines and Environmental Management Systems Policy (ask your supervisor for clarification when needed).

Key skills and qualifications

Problem solving: identify and resolve problems in a timely manner by gathering and analyzing information; self-starter who can work independently and uses available resources for technical guidance.
Customer service: handle difficult situations effectively, respond promptly to internal and external customer needs, and meet commitments with a positive, respectful, customer-focused approach.
Planning and organizing: prioritize work, use time efficiently, stay detail-oriented, and meet deadlines.
Quality control: demonstrate accuracy and thoroughness, monitor your own work, and apply feedback; follow written and oral instructions using common sense understanding.
Quantity: meet productivity standards and complete tasks on time.
Adaptability: manage competing demands and handle frequent change, delays, or unexpected events while working independently.
Dependability: be consistently on time and follow instructions and management direction.
Safety and security: observe safety and security procedures and properly use equipment and materials; read and interpret posted safety rules in English.
Communication: convey information professionally both verbally and in writing; listen actively, communicate clearly and concisely, and confirm understanding.
Basic math ability: calculate figures and amounts (add, subtract, multiply, divide).
Education: high school diploma required.
Experience: 2 years of relevant technical experience.
Preferred: certification, continuing education, Associates, or Bachelor’s in Information Systems or related field, or an appropriate mix of education and experience.
Tech familiarity: working knowledge of Microsoft Office, email, and other software, hardware, and peripheral systems.

Tools you’ll use

Microsoft Office
Email

Overall goals for the role

Maintain excellent internal and external customer service with timely responses, urgency, and a consistent, competent message as part of the overall IT team communication.
Demonstrate strong people and business skills through effective communication with IT and other departments.
Support external business partner relationships to help drive IT initiatives.
Maintain professionalism and teamwork to build solid working relationships.
Practice accountability by staying aware of technical needs and continually learning.
Follow all safety rules for the department and the entire facility.

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