Support Jobs in Castro Valley, CA

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2d ago

Junior Help Desk

Konnected Concepts Castro Valley, CA

Castro Valley, CA

2d ago

$17 - $20/hr Part time Apple Business Manager Device Management Device Onboarding

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Job Description

Konnected Concepts is seeking a Junior Help Desk specialist for onsite work in Castro Valley, CA, focused on end-to-end device provisioning, onboarding, and post-deployment support for enterprise clients.

Responsibilities

Manually enroll iPad and iPhone devices into Apple Business Manager using Apple Configurator 2
Configure and manage DEP and ADE enrollment profiles in Workspace ONE UEM (VMware)
Troubleshoot MDM enrollment failures including DEP profile issues, APNs certificate errors, Await Configuration settings, and Activation Lock
Verify supervision status, ownership type, and enrollment type after enrollment
Maintain precise device records (serial numbers, assignment status, enrollment state) in ABM and WS1
Coordinate with customers on SOP adherence for device receipt, storage, and first power-on procedures
Stage, configure, and test routers and wireless hardware from Peplink, Teltonika, Digi, and Ericsson
Apply firmware updates, VPN configurations, APN settings, and carrier-specific profiles
Conduct pre-deployment validation and QA testing before hardware ships to customers
Document configurations and maintain staging SOPs
Tag assets, ABM enrollment, and MDM enrollment on all devices
Kit devices with accessories, SIM cards, and documentation per customer specifications
Coordinate with shipping and logistics to ensure on-time delivery of staged hardware
Maintain inventory accuracy and report discrepancies
Serve as the primary technical contact for customers during and after device deployment
Guide customers through enrollment SOPs, troubleshoot remotely, and escalate when needed
Conduct post-deployment check-ins to confirm proper enrollment and device performance
Document customer issues, resolutions, and recurring patterns to improve SOPs
Build strong customer relationships with enterprise clients who rely on precise provisioning

Requirements

Minimum 3 years of hands-on Apple device enrollment using Apple Configurator 2 and Apple Business Manager
Strong working knowledge of MDM platforms, with VMware Workspace ONE UEM experience preferred
Solid understanding of DEP/ADE enrollment, supervised devices, APNs certificates, and MDM profile configuration
Experience staging and configuring networking hardware such as routers or cellular gateways
Excellent troubleshooting skills, able to diagnose enrollment issues from a screenshot and identify root causes
Customer-facing experience and ability to explain technical topics to non-technical stakeholders
Highly organized with meticulous attention to asset tagging and kitting details
Ability to work independently and manage multiple priorities in a fast-paced environment
Experience with Peplink, Teltonika, Digi, or Ericsson hardware
Familiarity with carrier portals from T-Mobile, Verizon, or AT&T
Experience with additional MDM platforms such as Jamf or Kandji alongside Workspace ONE
Apple Certified Support Professional (ACSP) or equivalent certification
Background in retail, utilities, or public sector customer environments

Technologies

Apple Configurator 2
Apple Business Manager (ABM)
Workspace ONE UEM (VMware)
Peplink
Teltonika
Digi
Ericsson
Jamf
Kandji

Benefits

Competitive compensation commensurate with experience
Opportunity to grow within a fast-scaling, Inc. 5000 recognized company
Direct exposure to enterprise wireless connectivity, IoT, and device management at scale
Collaborative, small-team environment where contributions are visible and valued

Role Overview

We seek a technically sharp, customer-focused candidate who can own the full lifecycle of device provisioning and onboarding. You will manually enroll Apple devices into Apple Business Manager via Apple Configurator 2, stage and configure routers and wireless hardware, tag and kit assets, and serve as a trusted technical contact for customers during and after deployment.

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