Device Onboarding

Device Onboarding Support Jobs

6 jobs found

Today

Helpdesk Technician

Contrans Corp Fargo, ND

Fargo, ND

Today

Full time Active Directory Application Support Cloud Platforms

Apply Now

Job Description

The Helpdesk Technician role at Contrans Corp is an on-site position based in Fargo, ND. The successful candidate will handle local IT support and ticketing-system administration, onboard clients with software, hardware, and operating system installations and configurations, and maintain up-to-date client IT documentation.

Responsibilities

Demonstrate strong time-management skills while delivering local IT support and responding to ticketing-system inquiries.
Provide technical assistance for client hardware and application issues across devices such as switches, wireless networks, printers, PCs, and handheld devices.
Process user procurement requests through the designated channel.
Lead client onboarding with software, hardware, and OS installations, configurations, and upgrades.
Follow up with clients to provide feedback and route issues to resolution, ensuring clear communication throughout.
Maintain and update client IT documentation and close tickets as appropriate.
Be willing to contribute to projects when asked, supporting broader team objectives.

Requirements

Strong communication skills.
Proven ability to manage time and organize work effectively.
Excellent troubleshooting capabilities and multitasking aptitude.
Capacity to operate in a fast-paced environment.
Working knowledge of Windows 10/11, Apple iOS, and Android platforms.
Familiarity with Office 365, including administration and Teams management.
Experience with Active Directory, Group Policy, and Directory Services/LDAP.

Technologies

Windows 10/11
Apple iOS
Android
Office 365
O365 Administration
Teams administration
Active Directory
Group Policy
Directory Services/LDAP

Benefits

Dental insurance

Bonus

Knowledge of security technologies such as anti-virus, endpoint security software, or MDM
Experience with help desk or ticketing systems

View full job page →

2d ago

Helpdesk Technician

Fountain House New York, NY

New York, NY

2d ago

$22 - $22/hr Full time Computer Skills Customer Support Device Onboarding

Apply Now

Job Description

Helpdesk Technician role at Fountain House, onsite in New York, NY, delivering basic IT support for staff and members across Manhattan and the Bronx, reporting to the IT Manager; compensation is USD 22 per hour and a High School Diploma is required.

Responsibilities

Provide basic troubleshooting for Windows 10, Windows 11, and Apple macOS environments
Configure laptops for new hires, including initial setup and software installations
Perform password resets and assist with account access issues
Install and configure UniFlow printing software for staff and members
Handle basic ticketing tasks using NinjaRMM
Deliver first level IT support and escalate issues when needed
Support remote Clubhouse locations via Zoom and Teams
Document and track issues and resolutions within the ticketing system
Travel to Bronx and Harlem Clubhouses as required

Requirements

High School Diploma
Certifications such as CompTIA A+ or Network+ or relevant training preferred
UniFlow, NinjaRMM, and Windows & Apple macOS experience beneficial
Customer service experience desirable
Excellent communication skills
Troubleshooting and problem-solving abilities

Technologies

Windows 10
Windows 11
Apple macOS
UniFlow
NinjaRMM
Zoom
Teams

Benefits

Empower marginalized communities by elevating voices and driving systemic change
Innovate in mental health advocacy as part of a mission-driven team at the forefront of reform
Professional growth and leadership opportunities through mentorship, training, and career development

Your Impact

Apply basic Windows 10, Windows 11, and macOS troubleshooting skills
Set up laptops for new hires, including initial configuration and software installations
Perform password resets and assist with account access issues
Install and configure UniFlow printing software for staff and members
Manage basic ticketing tasks using NinjaRMM
Provide first-level technical support and escalate issues as needed
Provide remote support to other Clubhouses via Zoom and Teams
Document and track issues and resolutions in the ticketing system
Travel to Bronx and Harlem Clubhouses as required

Who You Are

You enjoy working with people, systems, and solving problems
Detail-oriented, ensuring accuracy and completeness in all tasks
Proactive, taking initiative to address issues with the IT Manager
Customer-focused, committed to delivering excellent service
Dependable, consistently meeting deadlines and taking pride in your work
Belief in providing holistic support to people with serious mental illness
Value inclusion, joy, accountability, and creativity, and want to join a team that embodies these

What You Bring

High School Diploma
Certifications such as CompTIA A+, Network+, or relevant training preferred
UniFlow, NinjaRMM, Windows & Apple macOS experience beneficial
Customer service experience desirable
Excellent communication skills
Strong troubleshooting and problem-solving capabilities

Why Join Fountain House?

Empower marginalized communities by elevating voices and driving systemic change
Innovate in mental health advocacy as part of a mission-driven team
Access mentorship, training, and career development opportunities in a dynamic field

View full job page →

7d ago

IT Support Technician - Part Time

Sand Hollow Resort Hurricane, UT

Hurricane, UT

7d ago

$18 - $21/hr Part time Application Support Computer Skills Device Onboarding

Apply Now

Job Description

Part-time, on-site IT Support Technician role at Sand Hollow Resort in Hurricane, UT.

Responsibilities

Handle incoming IT support tickets from staff across all departments and provide timely resolutions.
Diagnose hardware and software issues on workstations, printers, and peripheral devices.
Assist with POS systems and hospitality software used by front-line staff.
Prepare new employee workstations and configure peripheral devices for onboarding.
Contribute to onboarding and offboarding processes under guidance from senior IT staff.
Monitor and perform basic troubleshooting of network connectivity across multiple resort locations.
Help troubleshoot IP cameras and NVR under senior direction.
Assist in maintaining static IP reservations and fundamental network documentation.
Escalate intricate network or infrastructure problems to senior IT staff.
Log all tickets and resolutions accurately.
Adhere to standardized SOPs and How-To guides for recurring issues.
Assist in creating and maintaining IT documentation as assigned.
Provide clear updates to end-users regarding ticket status and expected resolution timelines.
Support software installations, updates, and basic configuration tasks.
Assist with AV setup and troubleshooting for resort events as needed.
Perform routine maintenance on workstations and related devices.
Contribute to projects led by senior IT staff.

Requirements

Foundational troubleshooting skills in Windows 11, Microsoft Office, and Google Workspace.
Experience diagnosing hardware and software issues with printers, phones, and peripherals.
Strong written and verbal communication abilities with a customer-first mindset.
Ability to follow documented SOPs and escalate issues as appropriate.
At least 1 year of IT experience or related coursework in IT, networking, or a related field.
On-site role; remote work is not available.

Technologies

Windows 11
Microsoft Office
Google Workspace
IP camera
NVR

Benefits

401(k)
Employee discount

Growth & Learning Opportunity

This role provides practical exposure to diverse IT environments, including multi-location networking, hospitality technology, surveillance systems, server infrastructure, and cybersecurity practices. Reliable and technically capable individuals will have opportunities to assume more advanced duties and grow with the IT team over time.

View full job page →

8d ago

IT Specialist/Desktop Support

Connection Detroit, MI

Detroit, MI

8d ago

$39 - $39/hr Contract Active Directory Application Support Cloud Platforms

Apply Now

Job Description

Join a mission-driven nonprofit healthcare organization in Detroit as an on-site IT Specialist. You will deliver end-user technical support for about 150 users, manage Windows 10/11 and Microsoft 365 tasks in a HIPAA-regulated environment, and contribute to essential technology services on a 90-day contract with strong potential for extension. The role offers competitive compensation at $39 per hour, 100% onsite work, and standard business hours.

Overview

Industry: Senior Services / Nonprofit Healthcare
Location: Detroit, MI (onsite)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Compensation: $39.00 per hour
Contract: 90-day engagement with strong potential for extension

Responsibilities

Serve as the primary point of contact for end-user technical support requests
Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Prepare, image, configure, and deploy laptops, desktops, and mobile devices
Perform onboarding and offboarding tasks, including user account administration and password resets
Assist with Microsoft 365 administration, mailbox access, and group memberships
Coordinate hardware repairs with vendors and maintain accurate inventory records
Follow security best practices and support compliance within a HIPAA-regulated environment
Escalate complex technical issues when appropriate and maintain thorough documentation of support activities

Requirements

3+ years of IT Support, Help Desk, or Desktop Support experience
Experience supporting Windows 10/11 environments
Strong Microsoft 365 troubleshooting experience
Excellent hardware and software troubleshooting skills
Security-minded approach with cybersecurity awareness
Outstanding customer service and communication skills
Ability to work independently with minimal supervision

Technologies

Windows 10
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Active Directory
Microsoft Entra ID
Exchange Online
PowerShell

View full job page →

1mo ago

Office Admin/IT Helpdesk Specialist

Sciens Building Solutions Pleasanton, CA

Pleasanton, CA

1mo ago Closed

$36 - $38/hr Full time Administrative Assistant Administrative Support Computer Skills

This position is no longer accepting applications (closed Jul 28, 2026).

Job Description

Sciens Building Solutions, based in Pleasanton, California, is seeking an Office Admin/IT Helpdesk Specialist to handle a blend of IT support, administrative tasks, and executive assistance on site. This multi-hat role requires a proactive, organized individual who can work independently to keep IT services and office operations running smoothly.

Compensation: USD 36 - 38 per hour; onsite in Pleasanton, CA.

Responsibilities

Assist with onboarding new employees by provisioning hardware and devices.
Track IT requests as they come in and assist with troubleshooting issues.
Enter and import inspection data into the customer database.
Collaborate with key stakeholders across the organization to deliver IT solutions.
Support the IT team in maintaining hardware, software, and mobile devices.
Create and maintain internal databases used for scheduling customer inspections.
Provide technical support to team members as needed.
Organize and manage IT resources, inventory, and equipment.
Oversee office services to ensure organized operations and procedures.
Maintain controlled correspondence processes.
Design and maintain filing systems.
Review and approve office supply requisitions.
Coordinate and track clerical tasks to completion.
Enhance office efficiency through planning and execution of equipment procurement, layouts, and office systems.
Serve as the lead contact for maintenance, mail, shipping, supplies, equipment, bills, and errands.
Organize office operations and procedures and schedule meetings and appointments.
Collaborate with People & Culture to uphold office policies as necessary.
Manage vendor, service provider, and landlord relationships to ensure items are invoiced and paid on time.
Provide general support to reception and assist visitors.
Develop standards and promote initiatives to improve operational procedures.
Contribute to planning and executing company events, including the annual holiday party.
Monitor and maintain office supplies inventory and review potential acquisitions with Division leadership for approval.
Maintain confidentiality of employee, customer, and company information in line with policy.
Support adherence to safety culture and safety initiatives.
Maintain Division leadership schedules, calendars, and appointments.
Assist with special projects by gathering information, tracking progress, preparing reports, and updating Division leadership.

Requirements

High school diploma.
2-5 years of experience in IT operations.
Working knowledge of MS SQL.
Familiarity with computer systems, security, networks, systems administration, databases/storage, and phone systems.
Solid understanding of IT infrastructure and operations best practices.
2-5 years of proven office/administrative management experience.
Excellent written and verbal communication skills.
Strong interpersonal and customer service skills.
Excellent time management with the ability to multitask and prioritize; strong organizational and planning abilities.
Attention to detail and problem-solving capabilities.
Strong critical thinking and decision-making skills.
Proven ability to organize and prioritize work.
Basic knowledge of accounting, data, administrative, HR, and business practices and procedures.
Basic understanding of administrative and clerical procedures and systems.
Proficiency with Microsoft Office Suite or related software.

Technologies

MS SQL
Microsoft Office Suite

Benefits

Competitive salary based on qualifications
Paid time off plan and holidays
401(k) matching
Short term and long term disability
Medical, dental, and vision plans with options
Life insurance
Professional career development opportunities

View full job page →

1mo ago

Junior Help Desk

Konnected Concepts Castro Valley, CA

Castro Valley, CA

1mo ago Closed

$17 - $20/hr Part time Apple Business Manager Device Management Device Onboarding

This position is no longer accepting applications (closed Jul 18, 2026).

Job Description

Konnected Concepts is seeking a Junior Help Desk specialist for onsite work in Castro Valley, CA, focused on end-to-end device provisioning, onboarding, and post-deployment support for enterprise clients.

Responsibilities

Manually enroll iPad and iPhone devices into Apple Business Manager using Apple Configurator 2
Configure and manage DEP and ADE enrollment profiles in Workspace ONE UEM (VMware)
Troubleshoot MDM enrollment failures including DEP profile issues, APNs certificate errors, Await Configuration settings, and Activation Lock
Verify supervision status, ownership type, and enrollment type after enrollment
Maintain precise device records (serial numbers, assignment status, enrollment state) in ABM and WS1
Coordinate with customers on SOP adherence for device receipt, storage, and first power-on procedures
Stage, configure, and test routers and wireless hardware from Peplink, Teltonika, Digi, and Ericsson
Apply firmware updates, VPN configurations, APN settings, and carrier-specific profiles
Conduct pre-deployment validation and QA testing before hardware ships to customers
Document configurations and maintain staging SOPs
Tag assets, ABM enrollment, and MDM enrollment on all devices
Kit devices with accessories, SIM cards, and documentation per customer specifications
Coordinate with shipping and logistics to ensure on-time delivery of staged hardware
Maintain inventory accuracy and report discrepancies
Serve as the primary technical contact for customers during and after device deployment
Guide customers through enrollment SOPs, troubleshoot remotely, and escalate when needed
Conduct post-deployment check-ins to confirm proper enrollment and device performance
Document customer issues, resolutions, and recurring patterns to improve SOPs
Build strong customer relationships with enterprise clients who rely on precise provisioning

Requirements

Minimum 3 years of hands-on Apple device enrollment using Apple Configurator 2 and Apple Business Manager
Strong working knowledge of MDM platforms, with VMware Workspace ONE UEM experience preferred
Solid understanding of DEP/ADE enrollment, supervised devices, APNs certificates, and MDM profile configuration
Experience staging and configuring networking hardware such as routers or cellular gateways
Excellent troubleshooting skills, able to diagnose enrollment issues from a screenshot and identify root causes
Customer-facing experience and ability to explain technical topics to non-technical stakeholders
Highly organized with meticulous attention to asset tagging and kitting details
Ability to work independently and manage multiple priorities in a fast-paced environment
Experience with Peplink, Teltonika, Digi, or Ericsson hardware
Familiarity with carrier portals from T-Mobile, Verizon, or AT&T
Experience with additional MDM platforms such as Jamf or Kandji alongside Workspace ONE
Apple Certified Support Professional (ACSP) or equivalent certification
Background in retail, utilities, or public sector customer environments

Technologies

Apple Configurator 2
Apple Business Manager (ABM)
Workspace ONE UEM (VMware)
Peplink
Teltonika
Digi
Ericsson
Jamf
Kandji

Benefits

Competitive compensation commensurate with experience
Opportunity to grow within a fast-scaling, Inc. 5000 recognized company
Direct exposure to enterprise wireless connectivity, IoT, and device management at scale
Collaborative, small-team environment where contributions are visible and valued

Role Overview

We seek a technically sharp, customer-focused candidate who can own the full lifecycle of device provisioning and onboarding. You will manually enroll Apple devices into Apple Business Manager via Apple Configurator 2, stage and configure routers and wireless hardware, tag and kit assets, and serve as a trusted technical contact for customers during and after deployment.

View full job page →

Device Onboarding Support Jobs

Helpdesk Technician

Helpdesk Technician

IT Support Technician - Part Time

IT Specialist/Desktop Support

Office Admin/IT Helpdesk Specialist

Junior Help Desk

Get Device Onboarding Support Jobs alerts