Support Jobs in Catonsville, MD

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IT Help Desk Technician

RMF Engineering, Inc Catonsville, MD

Catonsville, MD

Today

$60k - $70k/yr Full time Active Directory Application Support Computer Skills

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Job Description

Support the Baltimore IT team as an on-site IT Help Desk Technician, handling user support, troubleshooting, and deployment tasks across company-supported applications and platforms.

Responsibilities

Provide technical assistance in person, by telephone, and via remote technologies
Diagnose and resolve hardware, software, and connection issues
Investigate and resolve printing and plotting issues
Research user questions using available information resources
Advise users on appropriate next steps
Follow standard operating procedures for help desk workflows
Image and set up workstations, laptops, and tablets for deployment
Perform hardware upgrades to existing workstations and laptops
Provide basic cellular telephone troubleshooting for users
Use Active Directory and virtualization tools such as VMware and Microsoft Exchange
Use internal help desk software to log, research, and respond to requests
Identify and escalate situations that require urgent attention
Track and route issues and requests; document configurations and resolutions
Prepare activity reports
Inform management about recurring issues and possible solutions
Stay current on system information, changes, and updates

Requirements

Bachelor’s degree preferred
Working knowledge of the fundamental operations of Windows 10 & 11 (essential)
Knowledge of Microsoft Office applications
Knowledge of Adobe applications, including Acrobat, Creative Suites, and Creative Cloud
Autodesk products knowledge preferred (not required)
Knowledge and experience with customer service practices
Related experience and training in troubleshooting and help desk support
Experience with machine hardware upgrades

Technologies

Windows 10
Windows 11
Microsoft Office
Active Directory
VMware
Microsoft Exchange
Adobe Acrobat
Adobe Creative Suites
Adobe Creative Cloud
Autodesk products
Cellular telephone troubleshooting

Benefits

Above standard health and dental insurance
Paid holidays
Paid vacation
401K plan
Competitive salary
Excellent employee benefits

Key Competencies

Self-motivated and organized
Ability to prioritize issues and tasks
Willingness to learn software and new technologies
Oral and written communication skills
Customer service orientation
Ability to analyze and solve problems
Team interaction
Planning and organization skills
Attention to detail
Ability to work in a fast-paced environment

Location: Catonsville, MD (onsite)
Salary: USD 60,000 - 70,000 per yearly

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