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RMF Engineering, Inc

IT Help Desk Technician

RMF Engineering, Inc
Catonsville, MD $60k - $70k/yr Full time Posted 2d ago
Active Directory Application Support Computer Skills End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services Microsoft Exchange Microsoft Office Office Suite Phone Support Printing Troubleshooting Remote Support Technical Support Windows Windows Support
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Job Description

Support the Baltimore IT team as an on-site IT Help Desk Technician, handling user support, troubleshooting, and deployment tasks across company-supported applications and platforms.

Responsibilities

  • Provide technical assistance in person, by telephone, and via remote technologies
  • Diagnose and resolve hardware, software, and connection issues
  • Investigate and resolve printing and plotting issues
  • Research user questions using available information resources
  • Advise users on appropriate next steps
  • Follow standard operating procedures for help desk workflows
  • Image and set up workstations, laptops, and tablets for deployment
  • Perform hardware upgrades to existing workstations and laptops
  • Provide basic cellular telephone troubleshooting for users
  • Use Active Directory and virtualization tools such as VMware and Microsoft Exchange
  • Use internal help desk software to log, research, and respond to requests
  • Identify and escalate situations that require urgent attention
  • Track and route issues and requests; document configurations and resolutions
  • Prepare activity reports
  • Inform management about recurring issues and possible solutions
  • Stay current on system information, changes, and updates

Requirements

  • Bachelor’s degree preferred
  • Working knowledge of the fundamental operations of Windows 10 & 11 (essential)
  • Knowledge of Microsoft Office applications
  • Knowledge of Adobe applications, including Acrobat, Creative Suites, and Creative Cloud
  • Autodesk products knowledge preferred (not required)
  • Knowledge and experience with customer service practices
  • Related experience and training in troubleshooting and help desk support
  • Experience with machine hardware upgrades

Technologies

  • Windows 10
  • Windows 11
  • Microsoft Office
  • Active Directory
  • VMware
  • Microsoft Exchange
  • Adobe Acrobat
  • Adobe Creative Suites
  • Adobe Creative Cloud
  • Autodesk products
  • Cellular telephone troubleshooting

Benefits

  • Above standard health and dental insurance
  • Paid holidays
  • Paid vacation
  • 401K plan
  • Competitive salary
  • Excellent employee benefits

Key Competencies

  • Self-motivated and organized
  • Ability to prioritize issues and tasks
  • Willingness to learn software and new technologies
  • Oral and written communication skills
  • Customer service orientation
  • Ability to analyze and solve problems
  • Team interaction
  • Planning and organization skills
  • Attention to detail
  • Ability to work in a fast-paced environment

Location: Catonsville, MD (onsite)
Salary: USD 60,000 - 70,000 per yearly

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