Support Jobs in Centerville, UT

1 job found

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19d ago

IT HelpDesk Technician I

RSN Technologies Centerville, UT

Centerville, UT

19d ago

$18 - $24/hr Full time Active Directory Computer Skills Contact Center

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Job Description

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

RSN Technologies is hiring for a full-time, on-site IT HelpDesk Technician I in Centerville, UT. This role offers a clear path to growth into areas such as systems, networking, software, cybersecurity, or operations management.

Responsibilities

Image and provision new computer hardware
Engage with Helpdesk systems, endpoint management tools, and the documentation platform to learn and use them effectively
Receive devices from customers that may require minor hardware repair and re-imaging
Answer support calls and manage call center escalations
Troubleshoot Windows 10 and Windows 11 desktops and laptops
Resolve issues in Microsoft Office applications
Assist users with email setup, desktop shortcuts, and printers
Collaborate with the acquisition team during onboarding of new customers and locations
Conduct basic network troubleshooting
Support equipment stock and inventory as needed

Requirements

High school diploma or GED
Knowledge of Windows desktop operating systems, Microsoft Office, Windows Server, and security practices
At least 1 year of experience as an IT help desk technician or equivalent demonstrated skills
Hands-on troubleshooting experience with Windows 10 and 11, MS Office, and related applications
Understanding of basic network protocols and LAN/WAN environments, including routing, switching, VPN, and physical wiring
Strong PC and hardware troubleshooting abilities
Solid knowledge of physical network connectivity, hardware components, PCs, laptops, network cards, and RAM
Ability to work well with teammates
Proven ability to manage multiple priorities and meet deadlines
Self-directed with minimal supervision
Ability to perform efficiently in a fast-paced environment
Willingness to work extended hours, weekends, and holidays as required
Patience when assisting customers remotely who may not be computer-savvy

Technologies

Windows 10
Windows 11
Windows Server
Microsoft Office
Office 365
Azure
Active Directory
Virtualization
Scripting

Education

High school diploma or GED required
Preferred: High school or equivalent

Experience

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Details

Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Salary: $18.00 - $24.00 per hour
Schedule: 8 hour shift, On call
Work Location: In person, Centerville, UT

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