IT HelpDesk Technician I

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

RSN Technologies is hiring for a full-time, on-site IT HelpDesk Technician I in Centerville, UT. This role offers a clear path to growth into areas such as systems, networking, software, cybersecurity, or operations management.

Responsibilities

• Image and provision new computer hardware
• Engage with Helpdesk systems, endpoint management tools, and the documentation platform to learn and use them effectively
• Receive devices from customers that may require minor hardware repair and re-imaging
• Answer support calls and manage call center escalations
• Troubleshoot Windows 10 and Windows 11 desktops and laptops
• Resolve issues in Microsoft Office applications
• Assist users with email setup, desktop shortcuts, and printers
• Collaborate with the acquisition team during onboarding of new customers and locations
• Conduct basic network troubleshooting
• Support equipment stock and inventory as needed

Requirements

• High school diploma or GED
• Knowledge of Windows desktop operating systems, Microsoft Office, Windows Server, and security practices
• At least 1 year of experience as an IT help desk technician or equivalent demonstrated skills
• Hands-on troubleshooting experience with Windows 10 and 11, MS Office, and related applications
• Understanding of basic network protocols and LAN/WAN environments, including routing, switching, VPN, and physical wiring
• Strong PC and hardware troubleshooting abilities
• Solid knowledge of physical network connectivity, hardware components, PCs, laptops, network cards, and RAM
• Ability to work well with teammates
• Proven ability to manage multiple priorities and meet deadlines
• Self-directed with minimal supervision
• Ability to perform efficiently in a fast-paced environment
• Willingness to work extended hours, weekends, and holidays as required
• Patience when assisting customers remotely who may not be computer-savvy

Technologies

• Windows 10
• Windows 11
• Windows Server
• Microsoft Office
• Office 365
• Azure
• Active Directory
• Virtualization
• Scripting

Education

• High school diploma or GED required
• Preferred: High school or equivalent

Experience

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Details

• Job Type: Full-time
• Pay: $18.00 - $24.00 per hour
• Salary: $18.00 - $24.00 per hour
• Schedule: 8 hour shift, On call
• Work Location: In person, Centerville, UT