Central Islip, NY

Support Jobs in Central Islip, NY

2 jobs found

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Today

Helpdesk Tech

NAKA Tech Central Islip, NY

Central Islip, NY

Today

$35k - $40k/yr Full time Active Directory Customer Support End User Support

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Job Description

NAKA Tech is hiring a Helpdesk Tech onsite in Central Islip, NY to deliver Level 1 desktop and end user support.

Responsibilities

Ensure continuity of desktop services for end users within the IT Help Desk
Provide Level 1 support for Mac OS X and Windows 10, including Microsoft Office applications and JAMF
Troubleshoot hardware, software, computer, and network issues submitted through the Help Desk Ticketing System, support calls, and emails
Support computer-related duties and projects as needed
Use hardware diagnostics and troubleshooting methods, including system reloads
Provide Level 1 technical support for the IP Phone System
Support and provide technical sites to Northside remote sites and users as a Level 1 technician
Support and configure Wireless, cell, and Mobile equipment components for the Northside mobile workforce
Support desktop hardware, peripherals, and operating systems
Perform system and device installation across locations
Maintain network user accounts
Assist departments with their specific databases and software
Contact vendors for problem reporting and dispatch vendor technical support for copiers, printers, and other peripherals
Familiarize end users on basic operation of software, hardware, and peripheral devices
Analyze technical and operational problems and identify workable solutions
Support Microsoft Windows desktop operating systems
Support Microsoft Office application suites: Office 2010, Office 2013, Office 2016, and Office 365
Support PC, Laptop, and Virtual Desktop hardware and applications
Document and create tickets promptly for all reported information system problems
Isolate recurring problem trends and ensure troubleshooting is completed for repeat issues
Support employee onboarding and offboarding processes with the ServiceDesk team
Install, configure, update, and support both commercial and proprietary applications
Establish and maintain Active Directory and e-mail accounts and resource access

Requirements

Experience with Apple macOS Management, Asset Management, Customer Service Technology Support, and Microsoft 365
Knowledge of MacOS Management and Asset Management
Familiarity with Active Directory and e-mail account management
Comfort supporting Microsoft Windows desktop operating systems and Microsoft Office (Office 2010/2013/2016 and Office 365)
Experience supporting desktop hardware, peripherals, and operating systems

Tech Stack

Mac OS X, MacOS Management
Windows 10, Microsoft Windows Desktop Operating Systems
Microsoft Office Applications, Microsoft Office 2010, Microsoft Office 2013, Microsoft Office 2016, Office 365
Microsoft 365
JAMF
Asset Management
IP Phone System
Wireless, Cell, Mobile equipment
Active Directory
PC, Laptop, Virtual Desktop

Salary

$35,000 - $40,000 per year

Location: Central Islip, NY (onsite)

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Today

Desktop Support Technician

NAKA Tech Central Islip, NY

Central Islip, NY

Today

$40k - $55k/yr Full time Desktop Support End User Support Hardware Support

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Job Description

NAKA Tech is hiring a Desktop Support Technician to support end users and keep day to day technology running smoothly at the company’s HQ in Central Islip, NY (onsite). This role focuses on building and maintaining desktop systems and providing system software support across Macintosh and Windows PCs, along with printers and mobile devices.

In this position, you will handle first level requests through established IT workflows, including Service Now ticketing, while also following IT Asset Management procedures for tracking and handling company technology assets.

What you’ll be responsible for

Organize multiple tasks and priorities for effective personal and project time management with little supervision.
Diagnose and resolve technical and system issues with little to no supervision.
Provide first level support by responding to end user technology requests via email, phone, and walk-ups.
Image and deploy computers and software for existing and new users.
Maintain and support hardware and software across the organization.
Support meeting events, training classes, and presentations.
Complete assigned requests and incidents through the Service Now ticketing system.
Follow IT Asset Management procedures for tracking, transporting, receiving, and disposing of company technology assets.
Provide technical support for workstations, laptops, printers, computer peripherals, mobile devices, corporate applications, and more.
Continually monitor and suggest improvements to processes and procedures.
Manage local and remote desktop backups.
Use working knowledge of Windows and Mac operating systems.

Skills and experience

Ability to solve technical and system issues with little to no supervision.
Collaborative, team-first approach with positive energy.
Excellent problem-solving skills and a desire for continual learning.
Knowledge and experience with Windows 10, Mac OS, and iOS platforms.
Network topologies and security concepts knowledge is helpful.
Strong oral communication skills and good writing skills.

Tools and technologies

Windows
Mac OS
Windows 10
iOS
Service Now

Location: Central Islip, NY (onsite)
Salary: USD 40,000 - 55,000 per year

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Support Jobs in Central Islip, NY

Helpdesk Tech

Desktop Support Technician

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