Helpdesk Tech

NAKA Tech is hiring a Helpdesk Tech onsite in Central Islip, NY to deliver Level 1 desktop and end user support.

Responsibilities

• Ensure continuity of desktop services for end users within the IT Help Desk
• Provide Level 1 support for Mac OS X and Windows 10, including Microsoft Office applications and JAMF
• Troubleshoot hardware, software, computer, and network issues submitted through the Help Desk Ticketing System, support calls, and emails
• Support computer-related duties and projects as needed
• Use hardware diagnostics and troubleshooting methods, including system reloads
• Provide Level 1 technical support for the IP Phone System
• Support and provide technical sites to Northside remote sites and users as a Level 1 technician
• Support and configure Wireless, cell, and Mobile equipment components for the Northside mobile workforce
• Support desktop hardware, peripherals, and operating systems
• Perform system and device installation across locations
• Maintain network user accounts
• Assist departments with their specific databases and software
• Contact vendors for problem reporting and dispatch vendor technical support for copiers, printers, and other peripherals
• Familiarize end users on basic operation of software, hardware, and peripheral devices
• Analyze technical and operational problems and identify workable solutions
• Support Microsoft Windows desktop operating systems
• Support Microsoft Office application suites: Office 2010, Office 2013, Office 2016, and Office 365
• Support PC, Laptop, and Virtual Desktop hardware and applications
• Document and create tickets promptly for all reported information system problems
• Isolate recurring problem trends and ensure troubleshooting is completed for repeat issues
• Support employee onboarding and offboarding processes with the ServiceDesk team
• Install, configure, update, and support both commercial and proprietary applications
• Establish and maintain Active Directory and e-mail accounts and resource access

Requirements

• Experience with Apple macOS Management, Asset Management, Customer Service Technology Support, and Microsoft 365
• Knowledge of MacOS Management and Asset Management
• Familiarity with Active Directory and e-mail account management
• Comfort supporting Microsoft Windows desktop operating systems and Microsoft Office (Office 2010/2013/2016 and Office 365)
• Experience supporting desktop hardware, peripherals, and operating systems

Tech Stack

• Mac OS X, MacOS Management
• Windows 10, Microsoft Windows Desktop Operating Systems
• Microsoft Office Applications, Microsoft Office 2010, Microsoft Office 2013, Microsoft Office 2016, Office 365
• Microsoft 365
• JAMF
• Asset Management
• IP Phone System
• Wireless, Cell, Mobile equipment
• Active Directory
• PC, Laptop, Virtual Desktop

Salary

• $35,000 - $40,000 per year

Location: Central Islip, NY (onsite)