Desktop Support Technician

NAKA Tech is hiring a Desktop Support Technician to support end users and keep day to day technology running smoothly at the company’s HQ in Central Islip, NY (onsite). This role focuses on building and maintaining desktop systems and providing system software support across Macintosh and Windows PCs, along with printers and mobile devices.

In this position, you will handle first level requests through established IT workflows, including Service Now ticketing, while also following IT Asset Management procedures for tracking and handling company technology assets.

What you’ll be responsible for

• Organize multiple tasks and priorities for effective personal and project time management with little supervision.
• Diagnose and resolve technical and system issues with little to no supervision.
• Provide first level support by responding to end user technology requests via email, phone, and walk-ups.
• Image and deploy computers and software for existing and new users.
• Maintain and support hardware and software across the organization.
• Support meeting events, training classes, and presentations.
• Complete assigned requests and incidents through the Service Now ticketing system.
• Follow IT Asset Management procedures for tracking, transporting, receiving, and disposing of company technology assets.
• Provide technical support for workstations, laptops, printers, computer peripherals, mobile devices, corporate applications, and more.
• Continually monitor and suggest improvements to processes and procedures.
• Manage local and remote desktop backups.
• Use working knowledge of Windows and Mac operating systems.

Skills and experience

• Ability to solve technical and system issues with little to no supervision.
• Collaborative, team-first approach with positive energy.
• Excellent problem-solving skills and a desire for continual learning.
• Knowledge and experience with Windows 10, Mac OS, and iOS platforms.
• Network topologies and security concepts knowledge is helpful.
• Strong oral communication skills and good writing skills.

Tools and technologies

• Windows
• Mac OS
• Windows 10
• iOS
• Service Now

Location: Central Islip, NY (onsite)
Salary: USD 40,000 - 55,000 per year